Posts Tagged ‘Retail Marketing’

Have a Postitvely Fabulous Easter!

April 14, 2011
Retail tips for easter

Positivity? - Why not !!

Budgets, bad weather, IMF bailouts, things are tough, sales are bad, wages are down, burn the bond holders, senior bond holders, junior bond holders, any bond holders – Oh my God, my head is bursting ! Enough is enough ..

In business all the marketers will tell you about the importance of having a Unique Selling Point, a USP. It is that element that is unique that makes your business special and makes you different to your competitors. In a busy marketplace that can be hard to achieve. In the current climate it can be even more difficult as everyone is afraid of mistakes so we end up playing it very safe, even boring at times.

Now go back to my first paragraph, read it again and then read further on and let’s discover a really simple way to make your business stand out this Easter.

Here goes..

This Easter draw a secret line around your business and make it a haven for all those who enter or deal with over the phone or on email – you are going to give them a gift, something that is quite unique, something that are not getting in most other places. When anyone crosses that secret line they are going to experience nothing but positivity – yep, that’s right simple positivity.

That’s all well and good but how do we do it? – Here is my 10 step plan!

1.       Yourself – You start! ( “Good morning, Greg”)

2.       Your Team – Tell them that negative talk is banned, you want them cheery and bright with customers – watch what happens (have a negative jar instead of a swear jar!)

3.       Bright – You want to see bright merchandise in the windows, bright visuals on your website, bright stock in the stock list, bright clothes on the staff. Buy flowers!

4.       Sales – Increase your sales targets. We all know it’s not easy but tell the team you are budgeting for an increase (let everyone else do the opposite, prepare for the negative it and it will definitely happen)

5.       How to? – Ok, while you are positive you are also realistic. You want positive plans from your team as to how the sales targets will be achieved

6.       Bonus – Promise bonuses for those who succeed, win/win if you make it

7.       What to do with that bonus? – Get everyone in the team to write on a piece of paper what they will do with their bonus (put their private responses in an envelope with their name on it – keep it for them)

8.       Drinks/dinner/chocolates/coffee – When the sales plans are done and the bonuses are decided on do something as a team. Bring chocolates or buns into work.

9.       Customers – treat them really nice, offer them coffee, offer them biscuits. Tell them about the secret line if you have to – they will think you are nuts but they will appreciate it

10.   The World – little enough that you can do about the other stuff, keep it outside the line!

Sorry I have one more tip – why stop at Easter?

Happy Easter!

Greg Canty is a partner of Fuzion

Would you text “flirt” to 57533?

January 30, 2011
text flirt

Who would text "flirt" to 57333?

Past 11 at night you will come across so many of these adverts, you know the ones, “text flirt to 57333, for friends, friendly chats or maybe more” .. and they promise even more.. “girls in your area are waiting to talk to you“!

Do we really think that you could be fooled by these adverts? Would you really call that number and expect to actually chat with someone genuine (if that has happened to anyone, I’d love to hear about it). You know without a doubt if you called that number you would end up chatting with someone programmed with standard chat up lines and a “put on” sexy voice at a huge cost (probably after waiting at least two minutes, pressing this button and that, eating up valuable time)?

Of course you wouldn’t , don’t be silly, who would? I am 45 and have never done this , nor do I know of anyone who has. At a stretch maybe a few lads larking around on their parents phone having the crack? Beyond that and applying my sense of logic and experience I can’t imagine anyone using the “flirt” service.

The conclusion is that no one really calls these numbers. Right?

While these adverts are not shown on prime TV, they are shown off peak with huge frequency and on the newspapers. They aren’t free and someone is writing cheques on a regular basis for them. Are they really stupid and foolish or just trying to get rid of money on an idea that will never work? I doubt it ..

Conclusion? Never assume you know about the marketplace, there is money in the niches, you just need to find them!!

Greg Canty is a partner of Fuzion Communications

Another Crazy Christmas! – Some Tips for Retailers

December 10, 2010
Tips for Retailing at Christmas

Tips for Retailing at Christmas

Writing a piece about retailing at Christmas should be quite straight forward you would imagine, but writing a piece that it is really helpful for retailers that have been through so many of them at this stage is a little daunting I must admit!

With a backdrop of recession and cutbacks, getting customers parting with their hard earned cash will be more challenging than ever but presents must be bought so let’s roll up our sleeves.

As part of the preparation for this article I decided I should ask my good buddy Mr Google for a little help and see what extra nuggets I could find that would definitely impress the experienced retailers out there.

If you Google “Tips for retailing at Christmas” you will be quite surprised with what you will find! My search actually took me to a website called – can you imagine a website designated to just that topic!

In a way it’s not at all surprising seeing as the Christmas period accounts for a huge % of peoples revenue as well as a huge % of footfall. Even more important the festive period will bring a large number of “new” visitors who could well be trying out your store for the first time – what an incredible opportunity if you really think about it.

I will look at the tips under four broad headings:

Attract the customers into your store

Customer loyalty is as a result of the good work you have done throughout the year and will determine where customers will do their shopping when it comes to Christmas. However you have to do your utmost to attract them in and compete for their attention.

Database Promotions – this is where you use your databases, your invite lists, and your Facebook page for special offers, special customer nights and even Christmas cards as gentle reminders that you are open for business.

Wow Window displays – Christmas windows are really special and if possible push the boat out and really build attractive displays that grab customer attention. (I always get blown away by the window displays in London at this time)

While having an attractive window display is critical, remember that people need complete “solutions” with either their outfits or their gifts – be sure to put your best foot forward at all times with your most attractive and available stock.

Fresh – Have new merchandise arrive throughout the whole festive period keeping your store fresh and if not refresh and rotate the key displays so that the store feels new and vibrant.

Offers – Make sure your promotions are well displayed but in a tasteful way and in keeping with the overall store look and feel.

Clean and tidy store – Allow extra staff time each evening for cleaning, tidying and rearranging so that the store is looking the best as much as possible.


Look after the customer really well when they get there

Research has shown that at Christmas 60% of purchasing decisions are made within the store – once they come in your door make sure that happens.

Christmas is a Floor Show – One of the sites I visited referred to retailing at Christmas as being a “Floor Show”. The game is won and lost on the sales floor and this is where the staff and managers should be spending their time looking after customers, making sure that the part time staff knows what they are doing, spotting trends and sorting out issues – plenty time for the office work in the New Year!


Happy Team – Keep your team motivated and upbeat. Christmas is a happy time and cheery staff are vital for the business. It is your responsibility to keep them happy, plan a Christmas party, bring them coffee and treats and make sure you rotate them so that they don’t get too jaded as this will result in lost business.

Happy Customers – Make sure there is a good atmosphere in the store with nice scents and festive but not “too” typical music. Offering a festive drink or some sweets or treats can put the shopper in a very good mood.

Give yourself every chance of selling to customers and as much as possible

Once you have done the hard job of attracting people into your store you want them to do a lot more than browse and say thank you!


Make it easy – Shoppers want to maximise their time and minimise their decision making so make it easy for them by bundling and coordinating products, labelling them clearly and having relevant accessories within easy access.

Have a Top 10 or Favourites rail – Display the popular lines prominently making it easy for the customer to purchase with confidence.

Show people what to buy – Create displays with the specific solutions in mind such as mother’s gifts, party wear etc

The right staff – You need the right quantity of good staff to maximise your income at this time. Bring part-time staff in during the lead up to Christmas in plenty of time so they are sufficiently up to speed for the rush.

Speedy Gonzales – Have your quickest people on the tills and on wrapping duty – remember Rowan Atkinson (Mr Bean) in the store in the movie Love Actually!

Exchange policy and vouchers – make it as easy as possible for customers to buy by removing obstacles such as “What if they don’t like it?” objections.

Gift wrap – for the guys this is an absolute must as long as it doesn’t take too long and interferes with sales. Pre-wrap fast selling items where possible.

Entice them to return in the New Year

This is the one area that for some reason wasn’t covered in any of the websites, which really surprised me.

Accepting that many new customers visit your store in the Christmas period and many of the other shoppers may just be customers for special occasions, give them a special reason for returning earlier than expected.

New Year Initiatives such as invitations to a special VIP Customer “sale day” or a unique voucher that can be redeemed with purchases in the New Year might achieve this. Brainstorm ideas with your staff to encourage early New Year visits for customers.


Running competitions can be another clever way of building a fresh customer database at this time as long as it doesn’t create delays at the till!

I hope the Christmas tips have been helpful and serve you well into 2011 when we have to do it all over again, Merry Christmas!

Greg Canty is a partner of Fuzion Communications

The Secret of My Success

November 24, 2010

One of the guys my partner Greg and I really admire in business is Louis Copeland.  He is a very practical guy, full of positivity and like a breath of fresh air every time we meet him.  I remember when the storm clouds first came in on the economy we were listening to a national radio station and heard Louis being interviewed with loaded questions of doom and gloom.  The interviewer asked him how he would cope with this recession and Louis just said “I’m just going to get to work earlier, stay at work later and give my customers an even better service.” He added that this wasn’t his first recession and this is what he did for the others and was still around to tell the tale!

Doreen O'Mahony, Fuzion Communications
Doreen going that extra mile!

It was so refreshing to hear such a simple solution and both Greg and I vowed we would do the same.  This was over two years ago; our alarm clock goes off now at 6am every morning; we are at our desks for 7.30am and I can’t tell you the last time I was home in time for Coronation Street at 7.30pm!  (Although Greg doesn’t complain about that last part!!)

Greg, our Ringmaster, drums into us the value of customer service and going that extra mile for clients.  Within Fuzion we are instilled with an ethos of hard work on behalf of clients with lectures of Good to Great” and “Purple Cows” from Greg, that most of it does stick!  Because of this we have all become great practitioners of going that extra mile for clients.

One example is this photo; on a rare day off we went on a Charity Walk that a client was organising; Doreen our colleague came with us, even though she didn’t have to – she wanted to.  Not just content at taking part, there were record numbers of participants and she couldn’t get a good enough shot of the crowd so Greg had to lift her onto a pillar to take the shot.

She took time out for a client and then went that extra little bit to record the successful event.  Now that’s going that extra mile for a client (or 10k in this instance)!  It’s not going to appear on an invoice or a time sheet, but the client will remember it and so will Greg and I!!  For me this photo sums up going that extra mile for a customer.

There are other things we have done within Fuzion.  I joke that I dropped a dress size for a client!!!  Well my client Kate, was starting a really fab weight loss programme ( that I totally bought in to, thanks to her enthusiasm and passion for the product.  I wanted to be her first paying customer.

I went on to lose over a stone in weight in a month (badly needed) but was able to prove that the product was as good as our press release said.  I admit it was a big motivating factor that I didn’t want to let my client down by failing in my mission to lose a stone!!!  I was able to send messages out on facebook, once a week on my progress; received great encouragement from my friends and my client got some new clients as well as good exposure for her product.

Another example would be our work with Cystic Fibrosis.  We were once asked by a member of the board, who belonging to us had CF?  They felt we were so passionate about the issues that we must have a family member with CF!  We went on to win a major national award this year for our work with this client.

I don’t think a week goes by without one of the team going that extra mile for a client and I continue to be impressed by them and so glad they are part of the Fuzion family.  I know I can rely on them through thick and thin.  This past year has been especially tough, with not just work stuff, but losing my mum and others not being very well.  But they have shown me that not only do they go the extra mile for clients but for each other.

Such teamwork has helped us through so much and despite all the craziness around us we still have fun, we work hard, play hard and on the eve of our 10th birthday, I just want to dedicate this blog post to them and to thank them for focusing on what is important.  Happy Birthday Fuzion Love Dee xxx : )

What do you think of me?

October 28, 2010

Greg Canty - Fuzion Communications

Greg Canty - Fuzion Communications

“What do you think of me?” is a strange question to ask anyone but every day we are putting ourselves out there in the firing line and whether you like it or not, people will judge you and are thinking of you either negatively, positively or neither.

My son recently told me it annoyed him how I use Foursquare as he ends up seeing updates from me constantly on Facebook about where I am and what I am saying about these places.

It got me thinking…

If that is annoying him then what does everyone else think of me, what do you think of me?

In the new world of communication with the different Social Media platforms making it much easier to spread your message quickly to a wide audience, those of you who embrace the available tools are asking that question on a regular basis.

Every time you publish a blog, upload a photo, upload a link, give an opinion, join a conversation, pass on interesting information, make a video or simply make a status update you are putting yourself on the line with friends, clients, very lose acquaintances and possible new clients.

Social Media without a doubt is a terrific way to convey information about you and your business, spreading valuable messages but if you get it wrong you can just as easily turn people off as you can turn people on!

While social media is very much in the fast lane we are still at the very beginning, with the functionality and features evolving on a constant basis and the rules and etiquette still forming.

Chris Brogan a very popular writer and total expert in this area published a book called “Trust Agents” where he acknowledges the power of the web to build your reputation but acknowledges that the most important stepping stone is behaving in a manner that first builds trust online. With trust you can spread your message, without it you can waste a lot of time and run the danger of turning people off you.

If you are going to dedicate time and resources on social media both building a following and spreading your message it’s vital that you get it right.

There are no right or wrong answers here but how and what you post and how you conduct yourself generally online will determine how people will think of you. Even how you set up your social media tools, the pictures you use of yourself and your even choice of features such as LinkedIn automatically updating from Twitter, which updates automatically from Four Square can also affect how messages are delivered and interpreted.

When I start analysing how I behave online there are so many unanswered questions:

I try to use a particular style of title that grabs attention for my blogs – does that annoy the reader?

I try to be a little informal and “unstuffy” with my posts – does that suit the clients I am trying to attract?

I talk about everyday things as well as topics relevant to our business – does that make me look foolish and should I just stick with industry specific items?

I like to use a positive approach as much as possible – in the current environment, does that annoy people?

I post discussion items on various LinkedIn groups about once a week – do people get fed up of seeing these so often?

I follow some incredible marketers and I have a link from their blogs, which populates the Fuzion Facebook page – does this annoy people?

If I see something funny or unusual I will photograph it and upload it on Facebook – maybe my friends or acquaintances think these are silly?

On Twitter I use a mix of my name and the business name “GregCantyFuzion” as my identity – what do people think of this compared to funnier, customised or descriptive names?

Right or wrong all you can do really is measure your effectiveness as best as possible – watch traffic to your blog, see if your LinkedIn and Facebook posts get a reaction, watch if people engage with your discussion topics, see if your posts are retweeted. Also you can observe other people’s behaviour online and take on board the style of activity you like and more importantly the style of posting that you don’t like.

Better to burn than to fade away, better to put yourself and your business out there, drawing attention to your message and trying to make sure you maintain your online visibility. That’s a decision I made and I invest time in it. My one piece of definite advice is to be true to yourself or else you will not come across as being genuine.

So, back to my question.. What you think of me?

Greg Canty is a partner of Fuzion Communications

Buying with a PR Objective

October 12, 2010

When anyone in the retail sector is doing their purchasing they already have many objectives in mind such as:

  • The Margin that is available on the stock
  • Credit terms
  • Reliability of supply
  • Resulting Price points
  • Range of stock
  • Storage
  • Returns policy
  • Ability to compete versus competition
  • Will it sell!!

Buying with a PR Agenda

I know you probably have enough on your plate but (the famous but!), I would strongly encourage every purchasing manager to also include a definite “PR Agenda” as part of the criteria when deciding on which suppliers to buy from and which stock to choose.
If your purchasing is approached in this way then there will be opportunities for valuable Press Coverage, which will be terrific for awareness and for attracting shoppers into your store.

So.. what exactly do I mean when I say purchase with a PR Agenda? – I have a few tips that may help you as follows..

Look for suppliers that have a pro-active PR resource – what will they do to promote the stock you buy from them?
When choosing a supplier look for one that is actively engaged in PR, which when operated properly will result in your store being mentioned as a stockist in Press coverage that is achieved in your locality. Don’t be afraid to ask for evidence of this including copies of press clippings for other stockists etc (make sure your supplier also includes your details on their website as a stockist)

Choose suppliers that have timely press images available of the stock that you are purchasing
If the supplier does not have a PR resource the next best thing is that you are able to do your own PR in your locality and beyond. This will be made a lot easier if the supplier can provide you with timely, good quality, attractive (high resolution) images. With these you or your own PR firm can issue your own press releases. (another tip – include these images on your Facebook page)

Choose products that are exclusive and unique
When deciding on which stock to purchase, try to secure brands or ranges of stock that will be exclusive to your store. A second point here is to purchase “unusual” items that will by their very nature turn heads and achieve coverage. You may be tempted to play it very safe with stock and avoid unusual items that may not sell – take a risk here, even with a small quantity of “PR Stock”. Get this one right and the PR value will well exceed the cost of the stock purchased.

Frequency of PR
Try to plan your buying so that you have new stock and the ability to issue an interesting Press Release as often as possible during the year. The Press will write about your store quite often as long as you have a new story to tell.

National versus loca
Achieving PR is really valuable for your store as we have discussed – will your plan achieve local PR or is it possible to achieve national PR? Try hard to have something that will bring you attention with the press nationally. As discussed already this will be down to you being the “exclusive stockist of unusual items”

For example at Fuzion we have achieved national coverage for small stores as a result of them having quite unusual stock items in their range – this will generate curiosity with customers and press as well as a national reputation for your store.

Overall Review of your purchase plan
Once you have made the bulk of your purchasing decisions in terms of suppliers and stock sit back and review this to ensure that the plan has sufficient “PR Ability” applying the PR criteria as discussed above: PR Resource, PR Images, Exclusive Stock, Wow Stock, Frequency and National versus Local.

Maybe you need to make a few changes or add something into the mix to achieve your PR Objective?

Customer “Wow” & Word of Mouth
Not only will the unusual items of stock help you to achieve Press Coverage but they will also achieve valuable “Word of Mouth” with customers. Help this along by displaying unusual items prominently in your store and by distributing the images on your Facebook pages. Customers could well make the assumption that if you can purchase usual items in the store, then surely there will be a great selection of “other” stock?

At a time when budgets are very tight (or anytime to be honest!) bringing a PR “agenda” into your purchasing criteria could play a very valuable role in attracting new customers to your store as well as  building your reputation as being quite special.

Greg Canty is a partner of Fuzion Communications

Chow Mein Special! – Going further to find New Customers for your Business

August 29, 2010
Chinese Takeaway

Chinese Takeaway

Eventually we arrived at my sister’s holiday home in Duncannon in Wexford having spent a few hours in the car and a short ferry ride from Passage East.

A little later when we were all a little peckish and no one at all fancied cooking, someone suggested a Chinese takeaway. The menus were produced and we all picked out a dish of our choice and rang in our order. I jumped in the car with Coley, my brother in law as we were dispatched to collect the grub to satisfy the hungry bunch.

After a few minutes I was quite confused as the car was headed in the direction of the ferry. Maybe I was wrong, but I couldn’t remember passing anything that resembled a Chinese takeaway along the route we had taken earlier. Eventually we arrived at the spot where the ferry operates from and Coley suggested that we get a quick pint at the conveniently located pub.

Totally bewildered at this stage I just said nothing and proceeded to order a pint but I must admit that my stomach was starting to moan and groan as I had started to look forward to my Chow Mein Special!

In the middle of our chat about whoever Liverpool might be signing this year, Coley pipes up with “Here comes our dinner”. The penny took a while to drop but eventually I understood as the ferry approached the pier and we were greeted with the unusual sight of our Chinese friend running up the pier on foot with half a dozen bags! In he ran to the pub without saying a word, handed over the bags of food to the barman and just as quickly as he arrived he had disappeared again, just in time for the return journey!

Without blinking an eye the barman asked was the food for us and if we wanted the food kept warm for a while?  We weren’t the only customers waiting for a Chinese as there were a few other hungry souls nursing a pint until our man ran up the pier. Each bag was carefully marked with the contents and the cost – we finished our pints, claimed our bags and settled our tab with the barman and returned to the hungry mob!

At a time when we all have to dig a little deeper and get up a little earlier just to keep the show on the road it was a terrific and simple lesson in finding new customers by being a little bit creative, working with partners who might also benefit from your offering and literally looking beyond your nearest port for customers.

The Chow Mein special was really special!
Greg Canty is a partner of Fuzion Communications, Marketing & PR

Bill Gates and his last dollar

July 4, 2010

Bill Gates

Bill Gates and his last dollar

“If I was down to my last dollar I would spend it on PR” was the famous quote that Bill Gates made and one that many of us in the PR industry use when we are trying to draw attention to the importance of our services.

Ironically many of us are nearly down to our last dollars, or Euros and you might question does this piece of advice really hold water, how applicable is it and is this really what Bill Gates meant when he made the comment?  Was he ever down to his last dollar? – I wonder..

Does he really suggest that when a business is really tight that it spends its income in such a way?

When the recession kicked in how did you react in your business? What overheads got the chop? I’m suspecting that Marketing & PR budgets were given the scissors treatment – was this the right thing to do? How did this affect your business and the attitude of those working there?

Positive Attitude, Positive Activity and Positive Spend

Not knowing Bill I can only guess but this is my interpretation of what he meant ..

PR is as much an attitude, a process, a set of beliefs, a way of behaving positively as much as it is about Press Releases and actually employing a PR resource.

PR or Public Relations is all about Managing your Reputation– protecting, maintaining, building and managing your reputation. Even if you are down to your last dollar you need to keep investing or doing this.

There is nothing more valuable as a good reputation and this is about a lot more than employing PR companies or about issuing press releases. Your reputation is every single aspect of how your business relates to the outside world, your customers, your prospects, the general public and the media. This applies equally to a self employed candlestick maker as it does to a large multinational.

Ok, how about 16 Tips for improving and managing your Reputation (PR) for €1

1.    Answer the phones politely and helpfully
2.    Return missed calls promptly
3.    Return email enquiries quickly
4.    Deliver a good service to customers
5.    Handle complaints fairly and efficiently
6.    Deliver products and services on time
7.    Ensure your billing is correct
8.    Be polite, fair and efficient with your suppliers and staff
9.    Keep customers and prospects up to date with new products, features and services
10.    Treat your suppliers fairly
11.    Treat your customers with respect (even if they are experiencing difficulty and are under financial pressure)
12.    Ensure that all correspondence is well laid out, with correct English, is easily understood, professional and properly reflects your business
13.    Ensure your premises and vehicles are kept neat and tidy
14.    Ensure the attire of your staff is in keeping with the standards of your business
15.    Ensure your staff always talk up your company and do not air grievances outside of the four walls with external people – make a pact to sort things out internally
16.    Talk up the achievements of your company and the staff working there – their talents, skills and achievements

This is not an exhaustive list – have a think about it and add another 5/10/20 points to improve your reputation even more. Even better get your team to help you with this task.

Ok, all of this is good for your business reputation, it didn’t require the intervention of third party consultants and oh yeah, it didn’t really cost a shilling – you still have your €1 left!

So far we have looked at some housekeeping reputation issues.

Positive Attitude

As we mentioned PR is in essence a positive attitude – first and foremost you need to declare war on this recession and ensure that you and everyone in your business understands the importance of your reputation and a Positive Attitude towards your business. You will thrive in this environment and if you are alert you will not only survive but you will be in a position to seize on unique opportunities that may arise.

Back to the job of spending our last €1..

Communicate that you are going to invest in positive activity for your business – You have been in Retreat mode and now you want to invest funds in forward mode – you want to “Storm” this recession. Your staff must understand that every €1 is vital, that you want maximum return from it and challenge them to achieve this. Show and positively display the faith that you have in the business and communicate that you and your team are adopting “attack” mode!

This positive mind shift is essential for the business.

Where do we spend our €1?

–    Refresh your Website – review and refresh the text, besides being new and positive it helps your Search Engine ranking
–    Optimise your Website (do a Google search on this and you will learn find how to do it for free)
–    Update the News items on the website – announce new customers, products or services
–    Set up a Facebook business page, it’s free – take the time and build a following for your business online. Ask customers to sign up, email them, ring them, tell them..
–    Start using the other social media sites such as Twitter or LinkedIn to build your contacts and spread awareness for your business, products and service. If you’re not sure how to do this – Google it .. there are plenty of articles and tips available online
–    Prepare Press Releases about your company or services . Do you have anything interesting or new happening in the business? – let the press know.
–    Advertising: maybe you have an advertising campaign running with the local papers or a trade publication – negotiate that you get some free editorial to support these adverts (keep it interesting, they won’t print boring stuff!)

All of this is positive – have you ever noticed that you like being around positive people? In business we are no different and we like dealing with positive, successful businesses. Behave like one of them.

Build your reputation, shout it from the rooftops and make this a clearly understood activity in your business.

Big problem… we still haven’t spent that €1

Print a few posters and put them around your business “We are Storming the Recession”

If you have more than €1 to spend feel free to give Fuzion a call and we will help you achieve the maximum from your Marketing & PR budget.

Bill, thanks for the PR thumbs up ..

Greg Canty is a partner of Fuzion Communications

Happy Customers – the best PR!

June 16, 2010
Happy Customers are the best PR

Happy Customers are the best PR

As part of the PR course we (Deirdre Waldron and yours truly) are running in conjunction with the South Cork Enterprise Board, we run a session on the importance of looking after customers – Good Customer Service generates the best natural PR of all!

As a matter of interest we asked the group for their examples of where they had recently experienced Good Customer Service – just in case you are interested ..

  • Nash 19 (thumbs up x 3)
  • Natural Foods Bakery in Blackrock
  • Kilkenny Store
  • China Sea in Cobh
  • Fellinis
  • Sheanachai Bar in Dungarvan
  • Boots – Academy Street
  • Keanes Jewellers
  • Hayfield Manor
  • East Village in Douglas
  • Milanos in Oliver Plunkett Street
  • Hassetts Bakery in Carrigaline

Keep up the good work all of these businesses – what are your examples?

Greg Canty is a partner of Fuzion Communications

Have we run out of things to say to our Customers?

February 15, 2010
Billboard Advertising

Billboard Advertising

I am amazed by the amount of empty billboards that I am seeing around the country at the moment.

In what I consider to be quite a good location quite close to where we live there are three billboards and they have been empty pretty much since the start of the year – eventually this weekend two of them were filled.

There are clearly huge cutbacks going on by the big mainstream advertisers.

Why did we advertise last year? The year before?

Is now a time for advertising less?

Is now a time for not talking to your customers?

Greg Canty is a partner of Fuzion Communications

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