Posts Tagged ‘PR’

No better time to learn a new skill – no excuses!

June 18, 2020

Podcasting

We always say to ourselves, “Oh, I don’t have time for that”, “I am too busy”, but we can all honestly say that over the last few months we all have had much more time on our hands. Even those of us who are working from home, we do not have the commute to the office, so that itself is time saving.

I have always loved technology and being a curious person, loved knowing how new gadgets and equipment work, so when I was asked by Greg if I was interested in helping him to edit his many podcasts, of course I said I would be delighted to.

I have listened to the #WinHappy podcasts for a while now, even before I commenced working with Fuzion and I was always impressed how great the quality of them was and ignorantly I didn’t realise that there were many hours of editing these behind the scenes prior to the finished polished product!

The software we use is Adobe Audition 2020. I have never used any type of voice editing software before and I have found it fascinating looking at the different sound waves on screen and that they transcribed to sound. Editing my first hour long podcast took me almost an entire day. Thankfully since my first podcast edit that time has drastically reduced as I get more used to the software.

Another learning when you listen closely is how many times all of use  “emmmms”, “aaaaaas”, “likes” and “you knows” in our normal conversations!

I spend time removing many of these to ensure the conversation flows smoothly, which in turn will give you that finished polished product. I have even become much more conscious of myself when speaking as it has made me realise, we all sneak these words into our sentences in every conversation, a strange habit in my opinion.

The few that I have edited these past few weeks have been with different people from different walks of life and very different businesses. Each conversation makes you feel that you are in the room with the speakers. After each one you genuinely feel you know them so much more than you did before listening to the podcast.

When I see these people and their businesses on various social media platforms, I have a sense of pride knowing that I helped to get their chats with Greg out to the public domain.

These are some of our recent episodes (they are all great but if you have the time check out 11 Year old MC Tiny..he is a ticket!):

Tales from the top floor and much more with singer songwriter Jack O’Rourke

 

Talking Food Glorious Food with food writer and activist, Joe McNamee

 

Early Communications is Queen and Transparency is King – A pan European review of communications by experts during the Covid crisis

 

The unique role of social media throughout the COVID19 crisis

 

Helping the vulnerable as well as Sales and Leadership with Ian Hannon of Activate Training

 

Legal issues arising from Covid19 and much more with Robert Bourke, Partner in Charge with HOMS Assist

 

11 Year Old Rapper, MC Tiny says he nearly had a “meltdown” the first time he entered The Kabin

 

There is no hurling on the ditch with Paula Cogan, President of Cork Chamber

 

“When you let the light in, it makes all the difference” says the positive Gina Murphy of Hugo’s Restaurant as she prepares to reopen

 

I always thought to learn a new skill like this that you would have to be technically trained but alas that is not the case – you just need someone who is happy to show you the ropes!

That is something for me that stands out with Fuzion from any company I worked with in the past, Greg and Dee are very open to the entire team always learning new skills and not just the role you were hired for.

So, for those of you who have ever thought about learning a new skill but thought you couldn’t, wouldn’t or merely thought there was no time – there are no excuses, even for an elder lemon like me….!

Or even better, if you wanted to chat to us about being a guest or even us producing a show for your business feel free to contact me olivia@fuzion.ie or Greg greg@fuzion.ie .

Olivia 

Olivia Trought is the Office Manager with Fuzion Communications, a full service agency providing Marketing, PR, Graphic Design and Digital Marketing services from offices in Dublin and Cork.

 

Remote Meetings – Rules of Engagement

May 19, 2020

Over the past few weeks from toddlers to elder lemons, we have all had a baptism of fire when it comes to remote meetings.  

While we are well used to them at this stage you can see already an A to Z of how people are great or not so great using them so I thought it was worth writing this as we can all get a little bit better – it’s all about Communications!

Love them or hate them, they are here to stay, so I have some tips that have helped me through this new way of working and could help you as well.

For us at Fuzion, it gives us the opportunity to say that we are very much open for business, sleeves up and ready to help. And it’s working for us – we even have won new business for the first time ever without ever having met the client face to face!

When the lockdown was announced first, we thought that was the end of all of our Social Media and Media Training as well as our Brand and Communications Workshops, but we quickly adapted and we have been busier than ever thanks to Zoom.

Remote meetings will never replace the valuable face to face connectivity but if we can get remote meetings right, think of the time we can save, not to mind the benefits to the environment and our pockets. 

It could mean that when the world “reboots” if we embrace remote meetings we will be far more productive and effective as individuals and as organisations and we might even win back some more quality of life.

Here are some of my learnings since conquering the fear of my laptop camera!!

  1. Be mindful of your image

Treat remote meetings as if you are all in the same room.

Wear work appropriate clothing and be mindful of your backdrop. If you have a home office, how about using one of your company’s pop ups, or if that’s not feasible either have a blank wall, or a backdrop that is clutter free.

The first week I just wore my gym gear – who cared…. It turns out I did. 

Part of my ability to thrive and not just survive during this time is keeping to my rituals and that includes giving myself time to look well every day – that way, if there is a last minute meeting – well I’m ready for my closeup!!!

  1. Turn your camera on – don’t hide

Pre Covid the majority of people kept their camera off and blamed the wifi! Now it’s becoming less acceptable to have your camera turned off.  

Now most people almost resent it where people leave their camera off.  You almost feel that they are hiding something, or that they don’t want to engage with you fully.

In most cases no one will say anything but they will see you (or not at all!) in a different light if you are the hidden one.

  1. Have the right light

Don’t sit with your back to the window or to strong lighting – all people will see is your silhouette. Use soft natural light to illuminate you in front or to the side. 

If you don’t have good lighting, invest in an LED Ring Light – They are great value, can plug into your laptop and offer a variety of lights and strengths depending on the natural light in the room.

In my room, I work with the light behind me, so I have positioned my laptop on books to the side with one of these LED lights behind the camera, so when I’m on a Zoom call, I turn the light on and it really softens the lighting.  

  1. Frame the camera correctly

Try out a number of positions/locations for the camera – which may also change during the day depending on light. 

Show all of your face. Place the camera at eye level or higher. Looking up at the camera makes you look more engaged (so they say!!)  And look into the lens, not at the screen. That’s where the people are, and that is how you make eye contact.

I have been on one or two meetings, where the other person’s camera was pointed at the ceiling, which is definitely worse than not having the camera on at all!!!

  1. Drown out noise

If you are in an environment where there are other people working near you, or there might be other distracting sounds you might consider using headsets. They could be the typical ones that come with your phone.

I’m working in an office on my own so I find the mic and the speakers on my laptop work fine, however some colleagues that run workshops and webinars prefer to use headphones or a headset with a mic.

Click this link that I found on the Zoom help resources on best cameras and headsets

  1. Sit up straight and proud

Don’t slouch, sit on a chair, rather than a couch if possible, so it feels more like a meeting setting. Don’t move as much as you might during an in-person meeting, and stay within the camera frame.

Saying that, I work from a couch, with cushions supporting my back as I work. 

I have my laptop to my side, connected to a big screen on a coffee table in front of me and my cordless keyboard on a tray on my lap. Very comfy as as it makes room for my new work colleagues – my dogs Honey and Bert either side of me!!! 

When it comes to meetings, I lean toward the edge of the couch, sit up straight, turn towards the camera which is to the side, so that the backdrop is the wall rather than all the cushions surrounding me. It keeps me focused sitting at the edge of the couch and I have my cordless keyboard and mouse on a tray, so I am able to access the screen if I need to.

  1. Look engaged

Remember it’s not a mirror, so don’t go fidgeting with your hair, or don’t click away on your computer keyboard while someone is talking. If you really have to click away or if there is any external noise like the dogs (or the kids) acting up, then mute when you are not speaking.

I was at a meeting the other day, where one of the ladies kept on tying her hair up and then down. She forgot that everyone could see her.

I think I preferred her hair down lol!!!

  1. Be on time

And that means joining the meeting a few minutes before the start time, to make sure your connection is working OK.

It’s sort of like getting the meeting room ready for the meeting. When I worked in the office, I’d always make sure the room was in order before the meeting and this is my way of making sure I create the best possible impression by being on time and that everything is working properly.

  1. Keep Meetings Short

Some people find remote meetings more draining than face to face meetings. So try and keep them to less than an hour. After the meeting walk around for a few minutes, grab a coffee or give the dog (or kid) a treat for behaving during the meeting!!

I find that I have to focus much more during remote meetings. I want to be sure I hear what everyone is saying and that I’m 100% engaged. So afterwards I feel really drained, but I find it helps keeping them to under an hour if at all possible.

  1. Go Zoom

I know there were some security issues regarding Zoom during the first week or so of the lockdown, but we find this platform really reliable and the quality of audio, visual and screen sharing functionality really good. 

It’s free to use to host meetings if they are under 40 minutes and it’s also free to use if you are just joining in on a meeting. You just need to download the app the first time you use it.

Their website is really great as well for tips on how to use the platform as well as general help with organising webinars, meetings or just working from home. Click here for a blog post from them I found really useful – tips on how to meet like a pro while working from home.

The biggest reason for using Zoom at this stage, is that it is quickly becoming the standard. People are becoming very familiar with it and if it is a meeting, a training session or a webinar make it as easy as possible for them and don’t place any barriers to entry, such as another platform they may not know.

So, that’s all from me – I hope you find these simple tips really useful, and you never know I could be meeting you soon, on Zoom or even better in person!  

Deirdre Waldron, Fuzion Communications, PR ConsultantDeirdre 

Deirdre Waldron is the founding partner of Fuzion Communications, a Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

Life in Lockdown – the bad and the very good?

April 27, 2020

Car Parade - Saint Patrick Day 2020

What a strange situation we all find ourselves in.

We are all used to getting up, taking the kids to school, going to work, having the kids collected from school and then head home from work, make dinner, supervise homework…this has been our way of life for many years.

We all wondered, well, I know I did, what would it be like to work from home?

My husband does it regularly and does so with ease – little did we expect for this decision to be forced upon us, with some people thriving and others not so much.

I for one, must admit that I do very much enjoy the social interaction and before the COVID19 lockdown was introduced, when we were all initially advised on March 12th to just be cautious, only travel if you need to go to work etc, I did continue to head to work, albeit in the office on my own. I did still enjoy heading out to work in the morning.

When lockdown was introduced, that is when I had to realise that I could not travel out and needed to heed the advice and stay home, that’s when it started to feel real for me. It was going to be a long few weeks but that’s what needed to be done.

I must say I thought I would have found it hard and yes, the weekends are tough as there are hours that need filling, but overall it’s been great spending unexpected time at home with my family. We have enjoyed spending every meal together, which I know might be the norm for some, but as a busy household that just didn’t always happen.

We are now going for our daily walks, chatting more in the evenings and overall spending much more quality time together. My younger daughter who is a Junior Cert student was initially angry that the exams had been cancelled, but on reflection is enjoying the time away from the books.

My older daughter, who is studying for college exams is coming around to the fact that these are now to be done online, this is unprecedented but is accepting that is the best option at this time. She likes exercising, and we always encourage it as parents and she wouldn’t have done an outdoor 5km run previously, but just this week she completed one for charity!

I know that wouldn’t have happened unless it was on the treadmill in the college gym. Speaking of treadmills, my boss mentioned at the start of all this, that now is an opportunity for us all to step off that treadmill that we are all on, each and every one of us are rushing around and this needs to stop.

I am so grateful to work with a company that are so passionate about their employees and make it their priority to check in with us each and every day, either on Google Meet or via Zoom.

In terms of interacting with each other, the communication tools that were the norm were Facebook, Instagram, Twitter, Snapchat and lately TikTok, which is how my older daughter communicated. My younger daughter thankfully isn’t on social media, but they sent hand written letters to their friends this past week, something they have never done and even questioned the price of a stamp – €1 for a stamp, they were shocked, so this for me was a very welcome change!

In 2018 I set up a local private group Facebook page for the village I live in and it had been slowly gathering traction but recently it has gained many followers and with all that has been happening it has been a great information platform for the community.

On St. Patrick’s Day, I put a call out at 1pm to have a car parade around the village (population of under 1000) and at the suggested meeting time of 4pm.

100 vehicles turned up, including sports cars, old cars and even tractors, whilst everyone staying in their vehicles and practising social distancing. The feedback from parents was exceptional in that the kids loved it, we drove around their estates, beeping the horns, waving to neighbours and that sense of community spirit was really special and something we will always remember.

Another initiative the Facebook page was really useful for was when I asked for local volunteers amid this pandemic. There are elderly and vulnerable people living in our village and I was aware that they may need help and again I was inundated with volunteers who are all currently on standby, should they be needed.

Last week I asked for families if they were interested in book swapping as some parents were saying that their kids were bored at home as every book in every room had been read over and over and once again, so many came out and dropped off books in the suggested location, all sanitized and ready for delighted kids to collect. Just one online platform facilitating us to help in our local community.

So what I would like to finish with is, yes, this is not something we all thought would happen, there are family members we miss dearly, but in the meantime let’s all embrace it, this time will pass. It’s only a “pause” and we will not get this down time again.

Stay home and stay safe.

Olivia 

Olivia Trought is the Office Manager with Fuzion Communications, a full service agency providing Marketing, PR, Graphic Design and Digital Marketing services from offices in Dublin and Cork.

HR – When the chips are down what kind of employer are you?

April 26, 2020

HR in a crisis

We all know the story .. on the 12th March, the country was effectively shut down except for essential services.

It was a time when each and every single employer in the country had to figure out really quickly what they needed to do to protect the business during this uncertain shut down period – how long would it go on for, how many bills do I have, how much money do I have in the kitty, how much do I need to survive?

All huge questions and with no simple answers and no playbook to refer to.

What we did next reflects who we are, who the business is, our values, our ethos.

A week later, I checked in on a good friend of mine who worked as a baker in a coffee shop (part of a  small but well known chain) around the corner from our office, just to make sure that he was OK.

What he shared with me was a tale of two very different HR philosophies and two very different approaches to their employees.

On exactly the same day he was given notice by his employer and his partner who manages a creche was also told that her place of business was closing because of the “lock-down”.

However, there was a huge difference between both.

In his case he was “left go”, unceremoniously with no guidance towards where he should go to for supports and no word as to what his status would be when this “pause” was over. Effectively it was a P45.

In her case, she was also left go temporarily, but with absolute clarity that her role would still be there when things returned to normal, she was guided towards the supports she needed and the employer set up a WhatsApp group so that the team could stay in touch during the lock-down.

While both of these scenarios were identical, they couldn’t be any further apart.

I have sadly heard of so many cases where loyal employees were just cast away on the 12th March, with virtually no concern as to how they would put food on their tables next week.

Your team are your business, and how you treat them will absolutely determine how successful your business will be and how deep your team will dig for you when needed.

When the lights come back on, I know of a great guy and all of his colleagues who will be looking for a new opportunity, and I know of a great gal and all of her colleagues who be delighted to get back to work and will dig deep for their employer when the chips are down.

What type of employer are you?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

Not all heroes wear capes, some wear a press badge.

March 27, 2020

Media

I am very proud of Ireland and how we are responding to the Covid-19 pandemic.

Doctors, pharmacists and nursing staff are heroes and showing up to fight this crisis day in, day out, Ireland Vs Covid. As our Taoiseach said, “not all heroes wear capes”. Corny, but also very true.

The less championed hero is the media.

The Irish media are doing a stellar job. Behaviour change is essential in Ireland’s response to this pandemic and the press are key to this. They are the ones that set the tone and keep the message relevant and fresh in the public’s mind. Wash your hands, don’t touch your face, keep your distance.

The media are also front line workers and putting their health and in some cases, lives, at risk in order to save lives.

On top of all of this, they have been forced to learn new ways to do their job.

From Newstalk’s Ciara Kelly reporting from her hot press, Claire Byrne hosting her show from her garden shed while at home suffering from Covid 19, to Ryan Tubridy presenting the Late Late Show to an empty audience.

This is all a stark reminder of the new reality of our lives. News media has been forced to work remotely and adapt and innovate in ways they never have. Print newspaper teams are working from home and are still managing to deliver breaking news and put together a daily paper from multiple locations.

Who said print news is dead and can’t adapt?

These are unprecedented times, and we all need to become accustomed to a new way of living.

It has been said several times that this is the calm before the storm. It is possible that we may all forget the new behaviours that have become our new normal as we settle into new patterns and routines. We may stop singing happy birthday every time we wash our hands. We may forget that touching our face is not allowed, or get sick of staying inside in a few weeks.

But it is the media who will ensure this does not happen by reinforcing the message and continuing to remind us that this is a marathon, not a sprint. We must all play our part.

The next time you are washing your hands for 20 seconds, think of the heroes reporting from around the country who are making sure you don’t become complacent and are who are literally saving lives by helping a nation to change its behaviour. The media play a key role in our society, and this crisis demonstrates that.

Not all heroes wear capes. Some wear a press badge.

#JournalismMatters

Ciara Jordan - Fuzion CommunicationsCiara

Ciara Jordan is an Account Director with Fuzion Communications and she leads the media training team, from our offices in Dublin and Cork.

Top tips for Remote working – for leaders and their teams 

March 26, 2020

Working from home

If you are fortunate enough to be able to work from home during this time, we wanted to share with you a few top tips to be as productive as you can be and also bust a few myths about working from home too. 

In a lot of companies the idea of remote working can seem daunting and a lot of people are very skeptical of it. “How do you know people aren’t slacking off?” is a common question people ask when the topic of working from home comes up. But effective remote working starts at the top with the leaders. 

There is a perception that if you can’t see your team working, then they are slacking off but any worker regardless of where they are working from can slack off if there isn’t proper communication in place. If someone understands clearly what work they are responsible for and works accordingly, they should be able to get the job done no matter where they are located. 

So the first tip is of course Communication! 

Communication is key. 

Offline working – A lot of remote workers might feel they need to constantly be online and show they are working at all times but if you need to delve in to a big task – communicate this and let your team know you might be offline working on a project for a few hours, add it to your calendar or your chat status. 

Speak in person – Hold a catch up call with your team and keep in touch, it’s not as easy to have a quick chat with your co-worker when you’re working from home but it doesn’t mean you shouldn’t. Check in with your teammates and see how they’re getting on – just make sure to brush your hair before the video call! 

Chat tools – Use chat tools like Google Hangouts, and Zoom. These tools can really make working from home and communicating with your team a lot easier. 

Track your workday as you normally would – set tasks and take breaks.

Task planning – It’s really easy to get distracted when working from home, so assign yourself a few big tasks you need to get done that day and try your best to get the worst one out of the way first.

Take your breaks – Working alone at home can be hard so take a coffee break/lunch break as you normally would – walk away from your work station/go to a different room and take a break, pet your dog, talk to you mom, call a friend, go for a walk or maybe even do a quick stretch but be sure to assign yourself a time to come back to your desk at, as it’s very easy at home to take too many breaks and get distracted so keeping yourself accountable will do wonders for your productivity. 

Remote working

Get dressed and set up a workstation away from your bedroom if you can. 

Sitting in your PJ’s all day will not help your productivity…as tempting as it is! 

Fuzion Cuppa

Create a remote team culture

Your company culture doesn’t have to take a hit during this time. Implement a fun way to stay in touch with your co-workers. For instance here at Fuzion we have our Fuzion Cuppa everyday at 11am where we make a cup of tea/coffee and catch up with our colleague and see how everyone is. This is a fun way to let everyone know it’s business as usual and we’re all still staying connected with each other. 

Exercise 

If your day looks something like bed to chair to couch to bed then make sure you get outside and get some fresh air and some steps in. It’s not only important for you to get some exercise, but it’s also important for your mental health to get out of the house at least once a day. 

Have a dance party at home(sure nobody is watching anyway!!)

Know when to log off 

This can be one of the most challenging aspects for remote work, as the world is becoming increasingly connected but it is important to develop a habit of setting a time when you officially “log off” for the night. 

And last but not least: 

Embrace the perks of working from home. 

This is a tough time for us all, but if you are able to work from home enjoy the positive side of it. No morning commute, endless cuddles with your pets, nice views, midday dance parties, the memes, the tiktok’s, more time spent with our loved ones – the list is endless!

Michelle

Michelle Harrison is part of PR team at Fuzion Communications, working from our Dublin office

An Innocent Rebrand?

March 18, 2020

Innocent’s social media team is back at it again, with their genius PR stunts.

After their ‘Pancake Tuesday‘ craze encouraging the public to use their lemon and lime sparkling drink rather than lemon on their pancakes, Innocent have hit us with a branding stunt. In terms of social media engagement and key messaging innocent hits the nail on the head with this stunt.

Innocent rebranding

Posting on their social media platforms, the juice brand announced new shiny labels for their smoothies, claiming the drinks are now boosted with even more vitamins than before. What looked like packaging created from WordArt, followers were left rather confused about their new, unoriginal designs.

As the online community often does, individuals quickly became critical of the new packaging, pointing out obvious errors.

Between the misuse of upper and lower case letters and simple spelling mistakes, not to mention the use of the comic sans font, the new labels were a complete disaster.

However, Innocent used the increased engagement to their advantage. Responding to one commenter ‘We wanted a fun font with a lot of energy. It might not be for everyone, but we think it really packs a punch, like the extra vitamins in our drinks.’ They were promoting their key messaging in their replies.

As more opinions flowed in, Innocent continued to announce more rebrands and new labels, exaggerating the comments they had received. When one individual said there weren’t enough pictures on the labels, Innocent came back with packaging with only pictures. Several joked that there wasn’t enough comic sans so Innocent went full throttle with the font and so on.

Innocent rebranding

Innocent re-branded a total of 12 times within 24 hours, with each rebrand as ridiculous as the next. 

While Innocent’s designs continued to receive a bashing, followers were delighted their opinions were being considered. The social media team continued to respond to their audience and made fun of the rebrand in the process mentioning over and over that their smoothies contained more vitamins, again reiterating their key messaging.

The stunt was completely genius! 

Some LinkedIn followers also copped on to their clever strategy “Looking at their Twitter, the Innocent team are responding to the hate with even more terrible designs, generating even more engagement. They know people love a moan and are quick to share their dislike so well played, as always innocent drinks! Great way to showcase the brand and flavours and get people talking!

Both rebranding and PR stunts can be risky business and are often open to backlash however, Innocent executed this stunt perfectly using the wit and satire, they are typically known for as well as running a clever experiment that showed them how people felt about their brand!

Niamh 

Niamh Lawlor is an Account Executive with Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork.

Taking away the fear and the power of great communications the KLM way

March 13, 2020

KLM Airlines - Coronavirus

I just received a very clever piece of personalised email correspondence from the President and CEO of KLM Royal Dutch Airlines, Pieter Elbers, which was designed to reassure anyone contemplating a flight with them that they are to be trusted during these worrying Coronavirus times.

It was really clever for a number of reasons..

It was Personalised

The email used my name…us customers love that!!

Really understanding the Customers Frame of Mind

The email understood my frame of mind perfectly and took me through a thought process step by step addressing my concerns and “What Ifs”.

The story in my head is that getting on a plane in a confined space with other people at the moment is one of very worst possible things that you could do. How can planes be cleaned between flights efficiently, what about all the places that a person will touch on the plane and what about the air circulation?

As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever

His email addressed my fear and it reassured me step by step what they are doing at KLM to make sure that it is a safe environment.

He spoke about Safety and Hygiene procedures in very specific detail

  • Thorough cleaning and disinfecting before each departure itemising
    • Cleaning of galleys, carpets and toilets
    • Cleaning of tray tables, armrests, headrests and seatbelt buckles
  • Continuous cleaning by cabin crew in the air
  • Cabin air is continually refreshed with outside air
  • Using hospital-grade HEPA filters that are 99.99% effective in preventing airborne bacterial and viral organisms such as COVID-19
  • All flights have special Corona-kits and the team are trained in containment measures
  • Hygiene extends to catering, ingredients are fresh and locally sourced, strict guidelines to preparation

There was a link in the email to a video, which provided more information about hygiene at the airline.

While I was reading this impressive list of hygiene steps I was thinking of course that KLM would say this because they are protecting their interests and spinning the risks in their favour.

This was addressed:

“I fully understand the hesitation many people feel at the moment when deciding whether to book a flight or not. But you can feel secure in the knowledge that KLM has taken every precaution necessary to protect your health and the health of your loved ones.

In this emotional time, you can be assured that we are guided and consistently act by fact-based, circumstance-driven decision making. On a daily basis, we work closely with the top experts at the World Health Organization and Rijksinstituut voor Volksgezondheid en Milieu (RIVM) in the Netherlands”

Beyond the Airline

And what about the other things that can go wrong about a journey that might have you unable to take the flight?

I also understand that your concern may not be about your journey with KLM, but about the many unknowns about the situation on the ground at your destination. That’s why you can book your KLM flight with the confidence of being able to change your booking without a change fee

It’s not exactly a refund but ..

Practical Information

The email provided practical information and demonstrated the professionalism of the airline

“We are in constant touch with all the relevant authorities to adjust our network as required. This means that we can immediately respond when new travel restrictions are announced. For the latest information on flight status, please visit our travel advisory page or use the KLM app and let us keep you posted 24/7 with push messages

Proud History and Customer Service Ethos

The email went on to highlight the history of the airline, the number of employees and the customer care ethos

“In 100 years of operations, KLM has faced many challenges and always emerged stronger. We were able to do so because we put you, our customer, at the heart of our operation. With that commitment in mind, I am confident that we will overcome this challenging time as well. As you know 33.000 KLM staff will go further to recognize your concerns and take care of you.”

We always preach to our clients that in their communications that they should weave in their ‘Key Messages’ – this was done here in a very clever, natural way.

Trust, Care, History, Customer Focus, Scale …. many boxes ticked!

Tone and Language 

All of the language used was appropriate, non-corporate and very down to earth and the tone was caring and inclusive, which was sealed in the email sign off

“Thank you for choosing KLM, and safe travels”

A Great Excuse to Communicate with Potential Customers!!

The most clever aspect of all with this email correspondence is that the Coronavirus, despite the horrible scenario, gave KLM a reason to reach out to all of their customers and remind them about their brand and prompt them to possibly think about them when booking flights in the future when things are hopefully back to normal.

It was a really long time since I flew KLM (I’m not sure what the GDPR police would be saying about this!!) but they have made me think about them in a really positive light which brings me to my very last point.

This is Positive PR

KLM have taken the opportunity (in awful circumstances) in a really nice, caring and soft way to reach out and tell a lot of people just how great they are!!

I’ve just told you about them..

So, a huge well done to KLM and their team for a really clever and well timed piece of correspondence that reminds us all about the power of great communications!

Can you do something similar with your customers today?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

How PR and Advertising Work Better Together

February 18, 2020

Integrated PR, Fuzion

For many years we have seen brands and agencies focusing on one discipline as part of their marketing strategy, thinking PR alone will encourage sales with no advertising (be that digital or traditional) or vice versa. But with the rise of the internet and social media, brands and companies are now realising that they need to use PR and Advertising together to be more strategic when it comes to their marketing approach.

There is no longer a one-way channel between brands and consumers.

Advertising no longer controls the distribution of your message and PR is not the only channel telling your brand’s story. Consumers have more power than ever and are somewhat in control of the message your brand tells.

The general public can get a message out about your brand or company in a matter of seconds or tune in to your marketing messages on Facebook, Twitter, Instagram, Pinterest, LinkedIn,YouTube, or other online forums. The list is endless.

This is why it is now more important than ever to ensure your PR and Advertising are working cohesively together.

Advertising versus PR

Paid for advertising needs to promote and reach the people most willing to pay for a company’s products or services and entice them to buy. PR helps to make this advertising more effective as it cultivates a positive reputation with the public through various unpaid or earned communications, including traditional media, social media, and in-person engagements. By using them strategically together you hopefully create both awareness and trust with your target audience.

A great example of a brand using PR and advertising together is Paddy Power.

Whether you love them or hate them, you can’t deny they are forever in the media for something they have done. Not only do their marketing stunts get them noticed by their target audience, but they are also often the topic of conversation among other audiences too, spreading their message far and wide.

Paddy Power

Not only does this PR activity keep them top of mind with the public, but it is enhanced by their paid for ads ensuring that they are forever being seen by the people most likely to place a bet. This strategy has transformed them from local betting shop business to global betting giant.

By allowing PR and Advertising to work together you create one consistent message and a synergy effect, so customers see one brand whether they see you on the TV, radio, in print, or online.

Whether you are working in an Insurance company or working on ‘the next big thing’ you have an opportunity to maximize your brand through great cohesive brand building and ensure you are always moving with the times.

At Fuzion Communications we love fully integrated campaigns because we know these achieve the best results and we encourage this with all our clients.

If you would like to find out more about what we can offer, please contact us at info@fuzion.ie or visit our website www.fuzion.ie

Michelle

Michelle Harrison is part of PR team at Fuzion Communications, working from our Dublin office

 

Why Video is essential in your 2020 Communication strategy

January 18, 2020

Mojo - Mobile journalism Fuzion Communications

Videos have saturated online content and all of our social media channels in recent years so it’s no revelation that the use of video as a content marketing tool has been top of the list in business strategies and I believe 2020 will be no different.

The use of video is incredibly powerful and effective as a communication strategy and it’s never been easier with Mobile Journalism (mojo). Mojo means you can simply record and edit videos straight from your mobile device.

If you haven’t already, here are three reasons why you should consider video content as a valuable marketing tool in your organisation.

 1. Increased engagement

With the introduction of IGTV on Instagram, Watchlist on Facebook and the emergence of Tik Tok, video content has never been so popular.

Nowadays, the quickest and best way to reach an online audience is through video content. In 2017 Hubspot.com carried out research in which they asked what content would consumers rather see from businesses, a whopping 54% of 3,010 consumers said videos. (Content Trends: Preferences Emerge Along Generational Fault Lines).

Give the people what they want!!

People are going to engage with your business if you’re posting popular and quality content.

It’s also been proven that infographics and visuals get processed quicker by the brain than text so why not give your audience the necessary information they need faster? 

Mojo training Fuzion Communications

2. Business Personality

Not only is video a great way to inform your audience about who you are and what your business is about, it’s also a great way to give your audience a feel of the unique personality of your businesses.

Depending on the content, videos can set the tone of your business and provide an insight, which may give the audience that likeability factor that motivates them to invest in your product or service.

SEO Dublin, Cork, Ireland

3. Search Engine Optimisation

If there’s one reason to add video to your communication strategy this would be it: Search Engine Optimisation.

(SEO) is the foundation of your business’s online presence (if you can’t be found you are not in the game!) and with a saturated online market it’s necessary to help drive people to your website.

Google’s algorithm prioritizes web pages that have content other than text, so put simply, search engines will increase your page ranking if you have rich content like videos. This will optimise your visibility to consumers who are searching and therefore boost the traffic to you website. 

Here at Fuzion, we’re experts in mobile journalism and offer specific ‘mojo‘ training to those who are interested in creating great videos themselves. 

Action ….. as they say in the movies!

Niamh 

Niamh Lawlor is an Account Executive with Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork.

 


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