Posts Tagged ‘PR Tips’

Ronnie Corbett and 10 PR Tips

April 4, 2016

Ronnie Corbett and 10 PR Tips

Words and all their meanings were delivered straight to the camera from Ronnie Corbett’s arm chair.

His marvellous meandering monologues (The Two Ronnies) came to mind this week as I reflected on his passing. His super, well constructed easy humour had a certain innocence that did not offend.

It did get me thinking about the English language and how important it is to be clear. The incredibly funny skit with Ronnie Barker in the hardware store, where only after much toing and froing does it become apparent that he wanted to buy “fork handles” instead of the “four candles” highlights this perfectly.

There was also a really funny interaction within a conversation about purchasing ‘O’s. Ronnie Barker first supplies a garden hoe, then a length of hose & finally Ronnie Corbett says “no, the letter “O”!”.

It got me thinking about PR and press releases and pitching to the media and how important it is to be clear when pitching a news story about..eh..a new range of candles:

  1. Get to the point: Tell the journalists what has happened, what is being launched or who is doing what. Add some brief context about the company, the product and perhaps the market that both either addresses. Flowery, descriptive stuff in the first paragraphs is like fog on a sea-rescue mission!
  2. Basic facts: Are you launching a product? How much it is? Where is it available?
  3. Conciseness and readability wins: A brief succinct summary of the event, product, executive or story at the top of the release makes you the PR star of the day.
  4. Fonts: Don’t try to be fancy or use special effects. Your goal is to be readable and as clear as possible, not to win a digital calligraphy contest.
  5. Avoid making your pitch sound like an awards speech: Try not to use adverbs and descriptive terms to make it ‘sound better’. This dilutes the credibility of your pitch. For example do not say that you are launching an amazing, must-have new app that taps into the latest cloud computing paradigm in the industry. I thought you were launching candles??? Be clear that you are launching an app that does A,B and C, in the context of D, E and F: that the market is currently G and that your client is available to contact at H (email) and I (mobile)
  6. Journalists advice: A well known, wonderful journalist in The Irish Independent (now a friend) once rang me after I sent in a pitch saying “Aisling, I will decide if the PRODUCT/SERVICE? is amazing and if it will work in the feature!
  7. Personalise: Always personalise your email pitch and take the time to acknowledge something the journalist has written or some other personalised note.
  8. Follow up: Be friendly, polite and happy when you follow up with a phone call. Know their deadlines and always ask if they have time to talk.
  9. Smile: Remember, they can hear a smile in your voice.
  10. Manners: Say thank you when a journalist covers something for you – it takes so little time and means a lot.

While writing this, I’ve just heard that a cement lorry has collided with a minibus carrying prisoners to Portlaoise Jail. Gardai are now looking for 13 hardened criminals.

Ronnie Corbett RIP ..we will miss you!

Aisling White - FuzionAisling White 

Aisling White is an Account Director with Fuzion PR, Marketing and Graphic Design based in our office in Dublin, Ireland

17 PR Tips that No One can do for You

September 12, 2010
Answer the phone promptly

Answer the phone promptly

PR or Public Relations is all about Managing your Reputation– protecting, maintaining, building and managing your reputation.

There is nothing more valuable as a good reputation and this is about a lot more than employing a PR company.

Your reputation is every single aspect of how your business relates to the outside world, your customers, your prospects, the general public and the media. This applies equally to a small store as it does to a large store or brand.

Ok, how about 16 Tips for improving and managing your Positive Reputation (PR)

1.    Behave in an upbeat way with staff and customers
2.    Ensure your staff does the same
3.    Answer the phones promptly, politely, positively and helpfully
4.    Return missed calls promptly
5.    Return email enquiries quickly
6.    Deliver a good, friendly service to customers
7.    Handle complaints fairly and efficiently
8.    Deliver products and services on time
9.    Be polite, fair and efficient with your suppliers and staff
10.    Keep customers and prospects up to date with new products, features and services
11.    Treat your customers with respect (even if they are experiencing difficulty and are under financial pressure)
12.    Ensure that your website and all your printed materials are well laid out, with correct English,  easily understood, professional and properly reflect your business
13.    Ensure your store, premises and vehicles are kept neat and tidy
14.    Ensure the attire of your staff is in keeping with the standards of your business
15.    Ensure your staff always talk up your company and do not air grievances outside of the four walls with external people – make a pact to sort things out internally
16.    Talk up the achievements of your company and the staff working there – their talents, skills and achievements

…. and number 17, a great tip from Sean McLoughney, Managing Director at Learning curve .. Adding this “soft”/internal PR as a key topic for internal management meetings, every bit as important as other topics/performance indicators.

This is not an exhaustive list – have a think about it and add another 5/10/20 points to improve your reputation even more. Even better get your team to help you with this task.

Ok, all of this is good for your business reputation, it didn’t require the intervention of third party consultants and oh yeah, it didn’t really cost a shilling – you still have your €1 left!

So far we have looked at some housekeeping reputation issues, what about behaving even more positively?

Greg Canty is a partner of Fuzion Communications


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