Posts Tagged ‘Patricia Perera’

Brand reputation and consumer’s expectations.

October 11, 2021

It is quite clear that the pandemic hit industries and brands in diverse ways. Many organizations saw their budgets being cut down to half or nothing, conferences saw a move to digital stages and social justice movements such as BLM were in the spotlight more than ever before. This pivotal moment in history had led to a shift in the way brands interact with consumers.

A new study from FleishmanHillard examines the gap between consumers’ expectations and brands’ actions: 64% of consumers believe that a company is more authentic when they communicate about their behavior and their impact on society and the environment, instead of the benefits they offer to their customers.

The study also shows how 47% of consumer perceptions about a brand are driven by customer benefits, while 53% of consumers’ perceptions are shaped by social outcomes such as better environmental practices within the organization or the way a company cares about its employees, and management behaviors like acting ethically and responsibly.

An example of a troubled relationship between brands and consumers is the case of Wetherspoons, the company that owns pubs and hotels across the UK and Ireland. In this case, the Government ordered the closure of pubs in March 2020, and owner Tim Martin refused to pay employees until the Government reimbursed the company for the losses. Furthermore, he encouraged employees to find employment elsewhere, such as in Tesco supermarkets. This is a clear example of how a company is showing in their communications their lack of care towards the impact they have on employees, and on society.

On the other hand, a brand that keeps demonstrating how to marry consumer expectations with the brand’s activities is Nike. Days after the release of the horrific footage of George Floyd’s death in May 2020, the company launched an ad with a variation of their famous tagline. It went from “Just Do It” to “For Once, Don’t Do It.” This simple change in their communications delivered a positive sentiment across their customers regardless of income, age, and ethnicity.

These two examples represent the two sides of how companies can impact society.

Brands are now expected to be proactive to be part of the solution, not only part of the conversation – Issues such as racial inequality or climate justice will need to be at the forefront of any company’s communications strategy.

According to IBM’s research, 71% of consumers will consider transparency one of the most important brand attributes.

Knowing this what are you doing in your business to communicate better?

Patricia

Patricia Perera is a Communications intern with Fuzion Communications 

Transition from college to work. Thor and the things that nobody told you!

August 13, 2021

There’s been so much written about the beautiful years of college.

However, many seem to forget to tell you about the transition from college to work and how it can impact graduates on their mental health.

So, you’re right there in the final semester, you can even see the silver lining but now let me guide you through the turmoil of emotions that are coming your way!

Once you get your final results you will feel like the new Steve Jobs (or Thor), flooded with emotions of achievement and pride. The world is your oyster!

My Advice:  Write yourself a note to remind you about this wonderful achievement and how it made you feel (because ……you’re going to need it later!).

Now here are the three main stages that I experienced:

Round 1: Post-Graduation Depression.

It’s been years studying late at night, meeting up with your team for projects, many reports submitted, and so on. And now what?

You might start feeling stagnant, anxious, or even depressed. This is when the grieving process begins, grieving for a period in your life that is gone.

My advice:

Give your brain some time to adjust to the new situation. Accept those feelings and let them go.

Round 2: The Job Hunt & Rejection.

Once the post-graduation depression is over, you might start with the job hunt filled with ambition and passion. Your resume is the hammer to your inner Thor!

But here is when the rejection game happens. You might apply for five jobs a day and get ten rejection emails in exchange (ok, those maths don’t work, but trust me, it will feel like that).

The brain will wander and the negativity will set in and a possible guilt trip will start. Am I not good enough? Why didn’t I go to the career services in my college? And so on.

My Advice:

Don’t take the rejection personally. Take a day or two when it gets too much to reconsider your approach and adjust.

Also here is the moment to read the note you left for yourself when you finished your degree, and remind your inner Thor that you’re the God of Thunder, the All-Father and King of Asgard, and Son of Odin (well maybe not that, but you can try with the God/dess of TikTok, The All-Father/Mother of Buddy (your dog), king/queen of your cul-de-sac and son/daughter of Finbarr & Mary!

Round 3: New Job & The Imposter Syndrome.

Eventually, you get a job, and just when you think the whirlwind of emotions is all gone, here is when the final round kicks in.

Do you feel like you don’t know what you are doing? Do you feel like everyone else is smarter than you?

Don’t worry, it happens that often this “feeling” or condition even has a name, ‘the Imposter Syndrome’. It is based on an internal belief that you are not as good as others perceive you to be.

My Advice:

Avoid comparing yourself to others and be brave enough to question your own thoughts. Most likely they are not real, but just that little voice in your head.

Now, and after all this experience I am proud to say that I got the job that I wanted.

Just one week in Fuzion Communications and I already realised the great value the company places on being brave and ambitious. Which it is exactly what my inner Thor taught me during my journey.

#WinHappy as we say in Fuzion!

Patricia

Patricia Perera is a very bright, insightful and intelligent person who has just joined the Fuzion Communications team and begins her career, starting as a Communications intern with a fantastic future ahead!

Note from editor:

Thank you Patricia for reminding us what it is like for anyone at the beginning of their career, trying to get a start in a fog of disappointments.


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