Posts Tagged ‘Mark Zuckerberg’

The Social Cost of questionable leadership at Facebook

October 26, 2013

Facebook Mission - To Make the world more open and connected

I stood there and I watched the faces of the concerned parents – this is a new era that has many of them confused, lost and petrified about the on-line dangers that could threaten any of their children at any time.

One of the parents relayed a story about her child who was being bullied by others on Facebook – in this scenario she spotted the danger, jumped in and her daughter confronted the person who was saying these nasty things. She received an immediate apology, the activity ceased and it turns out the “culprit” didn’t fully realise the damage and harm they were causing by posting silly but hurtful remarks.

For some reason many of us behave different online – in a way it’s like shouting and roaring at people from the safety of your car. Would you do that on the street?

Online many of us lose our manners, we get nasty, we get personal and we have no bother pulling the trigger and firing abuse at other people.

Would you do it to their face? Probably not..

At Fuzion we produced an infographic called “Safebook” which can be downloaded free from our website to encourage young people to use the online platforms responsibly and to help them cope with any negative scenario. In the worst cases we recommend that the culprit should be unfriended, blocked and reported.

Safebook Poster - Cyberbullying

This is quite good advice and when it comes to reporting we mean: tell your friends and parents and ultimately report them to the social media platform and the authorities where necessary.

I have come to realise that the reporting to the social media platforms is quite useless and I have never really heard it yielding results. While they proclaim they are very concerned in reality I feel they are doing nothing to really make a difference.

For over a year our Safebook poster has been downloaded by teachers, resource centres and parents all over the world – we have even been asked to translate into a number of different languages, which shows you that the problem is global.

Where are Facebook in all of this? Have they seen our poster? Do they not see the huge need to provide a resource to schools and our young people?

At this session, which had been organised by a proactive parents committee for a school in West Cork I informed them that Facebook operated different privacy settings for teenagers, which gave them a level of protection against predators. This seemed to provide some relief to the concerned parents.

Facebook change the privacy settings for teenagers

Literally the next day I read the headlines that Facebook had now relaxed the settings for teenagers, providing them with more or less the same functionality and openness that other adult users enjoyed!

In their statement they outlined their logic for this change:

Teens are among the savviest people using social media, and whether it comes to civic engagement, activism, or their thoughts on a new movie, they want to be heard,Facebook said on its site. “While only a small fraction of teens using Facebook might choose to post publicly, this update now gives them the choice to share more broadly, just like on other social-media services.

In my view the truth is that Facebook is losing ground to it’s big social media rival Twitter, which does not have special settings for different age groups and it wants to protect this first and foremost. They are throwing their privacy protection mechanisms for young users out the window because of this.

While this thinking is very concerning it got even worse ..

Now we have learnt that Facebook thought it was quite OK to permit a brutal sadistic video of a woman being beheaded on their platform.

Debbie Frost - FacebookThe logic of this was explained by the Director of Communications and Public Affairs Facebook:

People turn to Facebook to share their experiences and to raise awareness about issues important to them,” said spokeswoman Debbie Frost in a statement. “If it is being shared for sadistic pleasure or to celebrate violence, Facebook removes it.

How does Facebook know if I am sharing the post because I am horrified by it or because it gives me a thrill?

Facebook staffThey were allowing a brutal video that any TV station in the world would instinctively know should not be viewed on air, to be shared by all their users on Facebook based on freedom of expression and  the social good!

While Facebook is a huge, profitable business and is winning commercially it that has clearly lost it’s way when it comes to moderating its platform, which must be put down to some very questionable leadership.

When Mark Zuckerberg says the Facebook mission is to “Make the world more Open and Connected” is this what he meant?

Have they lost all objectivity and social decency by employing too many young guns who just do not have the life experience and moral compass required to deal with policy and such huge issues?

The scary thing for me is that up until this point they have probably been the more proactive social media platform when it comes to privacy and safety!

My conclusion when I talk to parents and teachers about social media is that the onus is on us to teach good behaviour and we need to be proactive and learn the tools for ourselves so that we can advise from an informed place.

I call it “Teach don’t Preach“.

It now really looks like it is up to us because the safety walls have just been lowered and I don’t trust the owners to build them again.

I think of the faces of those concerned parents – maybe they are right to be concerned?

Greg Canty is a partner of Fuzion

Fuzion offer social media consultancy and training in Ireland from our offices in Cork and Dublin

Facebook Business Page Changes – March 2012

March 23, 2012

Show me the money!

We thought we should put out a blog post dedicated to Facebook seeing as it has been going through a few major changes that will affect everyone that has a Facebook business page.

If you haven’t embraced the changes they are due to be imposed on you on the  31st March.

With over 1.8 million people using Facebook in Ireland we would suggest that every business should be being proactive about the platform. In this article we will take you through some of the business page changes and the impact of these.

We will also discuss the running of competitions and how to generate more interest  in your page.

The biggest change of all will be the new Facebook philosophy – since  the Initial Public Offering in February 2012 Facebook will now be under pressure to deliver financially for its investors.

We will see the platform becoming more and more monetised and we predict that many of the tricks and gimmicks that we have all been using to boost our page fan numbers will be outlawed and in future if you want to do this you will have to advertise – pure and simple.

Facebook need to start delivering for their investors and will have to manage the balance between maintaining a credible and enjoyable social platform and a place where advertising will be pushed more on all of us.

This change of dynamic will affect how we use Facebook and the March changes are the first big hint of this.

Business Page Changes

The whole look and feel of your Facebook business page (personal profile pages have already changed) will change totally on the 31st March and some of your previous features will not work any longer.

You will need to do a few things to maximise the opportunities here. Besides some new visual changes a timeline has also been introduced where at a glance you can view a chronological history of posts on the page.

Our view is that these changes if embraced properly will deliver an even more impactful page for your business.

(For those of you operating your business from a personal page we would advise changing over immediately as this is not allowed – it is possible to convert from one to the other with friends coming across as fans).

Visual

Your own key visual identity will be delivered by two key visuals.

A (see image above) – Thumbnail

Your thumbnail will more than likely be your company logo and this appears on the bottom left of the main image that a viewer will see on your page. This should be 180 x 180 pixels in size.

Every time the page owner makes a post this thumbnail will appear alongside the post.

B (see image above) – Cover

The main banner image is a new feature introduced by Facebook. It is referred to as a “cover” and it stretches above the thumbnail across the page. This image can be a maximum of 851 pixels wide by 315 pixels high.

Facebook have very specific rules about the content of the “cover page”.

It should be an image that captures the business as best as possible but must not include offers, contact details, web address or any “like” us text. The basic logic here is that this information is available elsewhere on the Facebook page.

Starbucks on FacebookIt is clear that the new rules prevent the business from advertising or encouraging the user to “like” the page on this cover page.

Our design team are currently preparing new cover pages for a number of clients.

This is a really good opportunity to make your page stand out from competitor pages – grab it!

Landing Page

Before it was possible to specify a “landing page” (see example below) that a new user on your business page was directed to when they first visited.

This was often a customised and highly visual promotional landing page, which encouraged likes, promoted the business or offered the user the opportunity to enter competitions.

Facebook landing pages

This is not possible now using the new layouts and these customised landing pages will be redundant. It is still possible to have a tab that will host competitions and promotions but you can no longer dictate that a user of the page will “land” on this page.

Menu tabs

The menu tabs that were available on the old format on the left hand side of the page are now displayed as tabs in the main display just below (see Starbucks example above) the new cover visual.

It is only possible to display four tabs across the page. The other tabs/applications are available from the right of these displayed tabs by selecting the “down arrow”.

At any time it is only possible to display a maximum of 12 tabs/applications. It is possible to select your own choice of tabs to display on the main page except for photos, which will always display first.

You can do this by clicking on the “down arrow” which will display all the tabs. From here you can swap between tabs that you wish are displayed in the main view.

Posting

You can post as normal but there are a few new features.


Pinning a post – It is now possible to pin a post, which effectively means it will be featured and stay at the top of the page for 7 days.

Other subsequent posts will appear below this post in the stream. This is done by selecting the “pin to top” option (see visual above) that is available to you at the top right corner of each post. You would use this to position your most important post at the top of a page for each new visitor to see first.

Star post – when you “star” a post it will stretch across the full display instead of appearing on the left as a normal post. This will give that post more prominence on the page and it is very useful if you have posts with a lot of content.

Hide/delete post – it is now possible to hide a post (& unhide after if required). When you hide a post it will still display in the  “activity log” as a post. As before it is also possible to permanently delete a post.

Change date of post – it is possible to alter the date of a post so that it will appear in a different position on your timeline.

Milestone – it is now possible to create a “milestone” post, which is a way of marking special events in the life of the business such as a product launch or key event. This feature allows you to upload a photo and specific the milestone date.

Personal User view

The display of your business page is totally customised for each user.

MadMen on facebook
When a user visits a business page their own friend’s activity with that page will appear on the right hand side (see Mad Men visual above) making their experience with the page more informed and personal.

Display View

A user can view different aspects of the business page by choosing from the menu that appears at the top of the page once you start (see image below) scrolling down.


From here the user can choose from the menu of Apps/tabs, choose from the timeline or select different types of highlights.

The timeline can also be accessed directly from the time bar on the right hand side of the page.

Messages

The messages facility is new to Facebook business pages and is a very significant development. Fans of the page can now send a “message” to the page directly if they want to communicate as an alternative to posting directly on the page (which would be visible to all users).

These messages can be viewed and responded to in/from theadmin panel (top of your page). It is possible to shut off this feature preventing fans of the page to send messages.

It is really important that messages are responded to promptly.

Other Features

There are a few new features worth mentioning.

Approval of Posts – it is possible that you can change the settings so that all posts require approval before appearing as posts on the page (this feature can be accessed by going to the  Admin Panel, choosing Manage Page tab, Edit Page, Manage Permissions menu)

Activity Log – from the admin panel it is possible to access a log of all posts by type

Insights – there is now more data available to track the success of your activities

Competitions

This is now a very tricky area for every business who has been building numbers of fans on their page by offering prizes.

The facebook guidelines are quite strict and the new format, which cuts out landing pages where businesses have typically hosted competitions will make it even more difficult.

If you want to run a compeition you will need to:

  • Host it on an app/separate canvas page
  • State clearly that it is not endorsed by Facebook
  • Ensure that the entry criteria does not involve a Facebook activity such as “liking”,”sharing” or “commenting” – for example it could involve answering a question
  • Ask each entrant to give seperate contact details
  • Inform the winner independently of Facebook (by email or phone)
  • Only announce the winner on Facebook once they have been informed and have given their permission

Rozanne Stevens Cookery School
The competition can be mentioned on the wall of the page but cannot be featured on the page.

It would be an idea to mention the competition in a post and then to pin the post to the top of the page, keeping it there above other posts for at least 7 days.

Winning on Facebook

So – with all of these restrictions how can you build your numbers on your Facebook business page and really start engaging with fans?

Facebook Like Button
Content, content, content is the answer…

Without any big fancy tricks or gimmicks you need to give fans good reasons for coming onto your page.

Maybe it will be ..

Because they like you and like what you say

Because they are the first to learn about new products, events and sales?

Because you ask for their opinion and they enjoy giving it

Because you say really interesting things that they enjoy

Because they learn things from your page

Because you give good advice, provide useful tips and information

Because you are really funny and cheer them up

Because you run good competitions and promotions

Because you operate a really great business and they want to express their thanks – a live testimonial!

Because there are really useful Apps on the page

Because they want to feel part of something special

Its important that you achieve all of this through regular posts that are varied, visually interesting and not at all “spam like”.

Over 29.2 million people “like” the Starbucks business page – that’s a lot of coffee drinkers!

“Like” – If you want to boost your page numbers think of this simple word!

While we are having this conversation why not Like the Fuzion Facebook page – we need to catch up with Starbucks!

Social Media Training

If you require assistance with your Facebook activity or any other aspect of your Social Media presence including your overall strategy, blogging, Twitter or LinkedIn use please give us a call.

Fuzion provide Social Media Consultancy, one to one training and run courses for various organisations incuding the Enterprise Boards and the Digital Marketing Institute.

Your 31st March to-do list

We have mentioned a lot of issues and changes but the main things that you need to concern yourself with for the 31st March are:

  • Maximise your visual opportunity through a customised cover age (851 x 315 pixels)
  • Decide on the tabs that you wish are displayed on the main page
  • Review your settings that allow visitors to post
  • Decide if you wish to allow fans to leave messages

Until next time !!

Greg Canty is a partner of Fuzion



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