Posts Tagged ‘Greg Canty’

Digital Marketing Trends and the things that never change!

March 6, 2022

I sat down with Alma Brosnan (Head of Social Media with Fuzion) recently for an episode of the Win Happy podcast to discuss some of the latest trends with social media and digital marketing and the different things that anyone in business should be looking out for this year.

We had a really great conversation, and whether you are someone operating in a B2B (Business to consumer or community) or a B2B (Business to Business) sector the conversation is well worth a listen.

Click here for the podcast or look for it where you listen to your podcasts or on Spotify.

While things keep on changing and evolving and you always need to be alert to these changes, the one thing that never changes is that vital never ending job you need to do to have a successful business or organisation:

You need to keep on telling your story to your target audiences, wherever they are and whether they are looking or listening it is your job to reach them.

So, absolutely …watch those trends, know and understand where and how to reach your audience today and tomorrow but always:

  • Know your story and what is special about it
  • Know your target audience(s) and how your story resonates with them
  • Make sure that when your audience come looking that you convey that story quickly and accurately
  • Have a plan that proactively tells your story all of the time

And as I say on the Win Happy podcast….Thanks for listening!

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design and Digital Marketing services from our offices in Dublin and Cork, Ireland

Learning a new lingo and other new habits

January 10, 2022
Duo Lingo

It’s important to me that I am learning something new all of the time, whether it is something professional or personal – in fact it was one of my New Year’s resolutions last year and again this year, 

A love of Italy and a dream of returning there (Tuscany please!) in a post Covid world (we can dream at least) had learning Italian on my list.

I had heard from my brother Colin that the Duo Lingo App was a great way to learn so I signed up for the free App and quickly switched to the subscription version – you can only watch so many adverts every time you make a mistake!

As well as Duo Lingo I also signed up for some other courses including video editing on the Udemy platform. The courses on Udemy are really affordable and when I signed up I was determined to complete them.

The big learning difference between each is that Duo Lingo have thought deeply about how people operate, their will power (or lack of), their ability to stay focused and stay the course and how your motivation can change from the minute you sign up to afterwards when all of the other life stuff can throw you off track.

I guess in a way it’s like the gym membership in January, which starts with all of the very best intentions and ends up how it always does unless there are some very special motivation factors that will keep you coming back.

With all of that perspective Duo Lingo successfully gamified their App and built in features that keep you on course and keep you coming back.

They give you points for every exercise you complete, they send you messages to stick with it, they put you in a league table and constantly tell you where you are on that table!

When you complete an exercise they ask you to go again and earn double points, they tell you how you compare with others and they give you bonuses for being an “early bird”. The other very clever thing is they allow you to follow others and it lets you know when those people hit certain milestones and you can congratulate them from within the platform. That’s how I found out my sister is also using the App and how my brother is pretty serious about learning Spanish!

The most addictive element in my opinion is the “days streak” that you are on and you get constant messages to remind you that your “streak” may end if you don’t do an exercise!

It’s a very simple thing but it has me each day waking and thinking that I better do an Italian exercise to make sure I keep my streak going. A new habit has infiltrated my busy life!

I couldn’t tell you the last time I did a session on the video editing course – in truth when I go back to it I will probably have to go back to earlier sessions as I will have forgotten what I had learnt.

Knowing how I work and my busy schedule I was careful enough to schedule times in my diary to do the training sessions on Udemy but mostly that never worked out because something else took my time and attention – I haven’t missed a day of Italian learning in 146 days (not as important to me as the editing),

My point in all of this and making the comparison between the learning systems is that I know and you probably do as well that learning which involves some new habits is really really difficult and unless there is something significant motivating you then you probably won’t stay the course,

As well as my own objectives this year and the things I want to change both personally and for the business I do need to think about gamifying these in some way to increase the chances of success.

Is it a league table, setting reminders in my calendar, having a learning buddy, making a no messing time of the day/week that can’t be interfered with, counting my successive days and rewarding myself when that happens – maybe a very very special of red wine from Tuscany from the fabulous Wine Buff ?

Whatever it is I need to crack it.

What do you do to stay on track with those New Years resolutions and good luck with them!

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design and Digital Marketing services from our offices in Dublin and Cork, Ireland

Is “Bias”​ blinding us to opportunities?

December 1, 2021

The Authority Gap – Why women are still taken less seriously than men and what can be done about it.

On the latest episode of the #WinHappy podcast I chatted with political and economic journalist, broadcaster, non-executive director and author of the best seller, The Authority GapMary Ann Sieghart.

Her life experiences and three years of extensive research brought her to writing this book and taking on the challenge of closing the gender gap.

Mary Ann wants men to listen so when I reached out to feature her on the podcast she agreed.

We had a lively discussion including areas where there might be a different type of authority gap when it comes to men such as parenting.

It’s a big issue, that I suspect we will always grapple with..

Click the link here to enjoy the show!

All episodes of the podcast are available on all the usual podcast apps as well as Spotify.

I’m interested in what you think..

Greg

At Fuzion Communications we produce the Win Happy podcast as well as many podcasts for clients.

Stout talk and “target audiences”

November 14, 2021

I do love my pint of stout and as someone who has worked for Guinness and for a subsidiary of Heineken, who produce both Murphy’s and Beamish in Cork I think I am in a position to chat about it!

During lockdown I think enjoying a creamy point of stout in a pub with friends was quite possibly the thing that I missed most of all and was most grateful when we were able to return to our favourite local.

Where I live in Ballincollig in Cork I am blessed to have the White Horse Bar, Restaurant and Music Venue just down the road from me and a little further away, and on a tricky narrow road we have a wonderful “old man” pub called the Inniscarra Bar.

To stay Covid extra safe Kay, the very lovely proprietor of the Inniscarra Bar tried her very best to keep serving outdoors as long as possible complete with a little canopy and an outside fire, and even outdoors the regulars quickly had their regular seats, just as they would have had inside.

On one particular Thursday night I slipped down there with my fantastic neighbour, Brian for a couple of pints and we sat on a bench outside,

I asked for my pint of choice ‘Murphys’ to be advised against it by Kay who warned that it wasn’t pouring too well and I would be better off with either a Guinness or a Beamish. Two of the regulars overheard our conversation and remarked that the demise of Murphy’s was a sad state of affairs as it was always known as a “Murphy’s House”.

For me, it’s crazy that this could happen in any pub in Cork, but I wasn’t surprised as I hadn’t noticed any activity around this brand in quite a while.

A few days later while doing my grocery shopping in Dunnes Stores I noticed Murphy’s Stout cans on the shelf with new horrible (at least to me) purple and pink branding.

What in the name of god are they doing with that fantastic brand” I thought to myself and I wondered what the logic was behind this garish change.

That weekend I was chatting with my soon to be son in law, Mark and the conversation turned towards the new Murphy’s can. It turns out it wasn’t just me felt this way and this young man also hated the new branding – the beauty of the old brand is that it carried weight and some class and was confident, self assured and rooted in tradition, but this?!

Our first world problems!

A few days later while in town getting my hair chopped I happened to bump into an old buddy of mine who works for Heineken in Cork. I hadn’t seen him for an age so we had a great chat and before he left I had the opportunity of asking him what the hell was going on with Murphy’s!

I told him about the Inniscarra Bar experience and gave him my feedback about the new branding on the cans and after a while he turned around to me and said..

Ah….you are not our target audience!

That put me right in my place and we finished up our conversation and on my way home I reflected on what he had said to me and the sad fact that I was now 56 and thought yes, I was probably no longer the target audience, possibly no one’s target audience!

I thought some more and it started to bother me.

While you might make changes to your brand to appeal to a “new” audience, maybe you should first consider the fools who actually do ask for it and figure out what they like about it, as there might just be some valuable nuggets worth holding onto and the build from these.

Target audience my arse…!

Greg

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design Podcast Production and Digital Marketing services from our offices in Dublin and Cork, Ireland

Wine, emails and kind gestures

October 27, 2021

When the government pulled the plug on our supermarkets in the middle of Covid (if things weren’t miserable enough) from “multi-buy” offers on alcohol and including them in their “loyalty points” or “€10 off 50” deals, it was time to change my drinking habits!

The change of habit wasn’t drinking any less but it was a change as to where I was now going to purchase my wine!!

So instead of typically buying my six bottles as I was doing with my grocery shopping, I had now moved to purchasing a case of 12 from one of the online suppliers!!

The little piece of magic in this whole e-commerce transaction was a timely email (they send them approximately once per fortnight) from the wine supplier with the latest “20% off Italian wine” or “New wines from Portugal” teaser message, which would prompt me to click, click, click, start browsing and then selecting, then to checkout, credit card details please, confirm transaction and presto!

As we have all been working from home getting a case of wine dropped to the front door isn’t an issue as there is always someone here to take it in. Add to that the convenience and the joy of opening a case and seeing what you did actually order.

From the wine suppliers point of view their simple email was a powerful piece of marketing / promotion – their email hits my inbox in the middle of my busy days and it nudges me gently to consider stocking up and despite being really really busy I invariably get diverted for 5 minutes to quickly place the order (in truth it isprobably quicker than browsing the aisles in the wine section of the supermarket and there is extra information about each wine available to me).

Nudge, buy, nudge buy, nudge buy…

This company were emailing me for years BUT it was only when the supermarket scenario changed that they became relevant to me.

The whole process was very effective and efficient and on some days the mixed cases of wine would actually be delivered on the day I placed the order.

I was happily doing this for months and when the 5km restriction lifted I was looking forward to placing an order for some extra special wine as we were about to take a week’s break at beautiful Sheep’s Head in West Cork.

Just to be sure I rang the company the morning before we were due to head off to ask if the delivery would be with us before 2pm the following day – I wanted to be sure we had wine on time and also to be sure it wasn’t sitting outside the front door for a week!

I’m sorry but we can’t guarantee delivery before 48 hours” I was told by the voice that answered..

That’s ok, but I know your deliveries are really prompt. I order from you the whole time, can you at least check with someone?”

Em, no there is nothing I can do, that is our policy” (that response always sets me off…)

Can you please check at least?” …. “No, sorry, that is our policy“.

I was really disappointed and made a mental note to try to find an alternative supplier when we came back from our week’s holiday.

Despite this decision of mine the compelling, well timed emails kept coming every two weeks and I kept ordering until one day when I was making a brief visit to the office I popped into my favourite wine store in town and was delighted to chat to the friendly staff there and asked them to make a special recommendation for a meal that night.

As they were wrapping my purchases I apologised to them for not being in there for a while and explained that I had been working from home during lockdown and resorted to online ordering.

They politely informed me that they did online deliveries, something I never realised but I was surprised as I was sure that I was on some database of theirs.

I told them about the “trick” about the fortnightly e-newsletter that their competitor was employing to great effect and their response to me blew me away..

We don’t like to sell or force ourselves on anyone

Ah come on guys, are you for real? Have you any idea what you are missing out on. Of course it’s selling, but it is also informing and prompting and all part of their service

Eventually they considered what I was saying and said they would mention it to the franchise owner.

Because I really like them (and they do have great wines!) the next time I needed a wine top-up I looked for their website and ordered my case from them and not the other crew.

The order was delivered swiftly and the next time I ordered I was pleasantly surprised to see an extra bottle that I hadn’t ordered come with the delivery as a gift with a special note of thanks from the owner for giving them the business.

To wrap up my “wine story” I have continued to order wine from my favourite wine store, they still don’t send out e-newsletters with offers, news or suggestions which I would really appreciate but I am really happy to give them the business because they are nice and they do appreciate the business.

The biggest irony of all is that when the e-newsletter comes in from their competitor I use their well timed email as a prompt to order from them!

As for the competitor, their regular customer has disappeared and they will never know why unless they spot this change of trend and ask the question…

Mrs “sorry there is nothing I can do” sent me and my business on my way.

The e-commerce lessons we learn from this story:

  • Get online
  • Make sure your customers know about the service
  • Get an e-mail database going and use it tactically and frequently
  • Make it easy for people to sign up
  • Be efficient at processing orders
  • Look at patterns of ordering and try to figure out why when it changes
  • Build a relationship with the customer just like you do in person
  • and remember….there is always something you can do!!

Who is for red?

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design Podcast Production and Digital Marketing services from our offices in Dublin and Cork, Ireland

E-Newsletter : Don’t leave your brand behind

June 17, 2021

I received an email newsletter from a really fantastic brand this week that featured special offers, new products, deal bundles and suggestions for Father’s Day gifts.

Visually it was executed well as I have come to expect from the brand, with superb photography that showcased the quality product range perfectly, clearly placing it the very “premium” category, which it most certainly is in.

However, there was one huge, but very simple thing missing from the e-newsletter.

They left a big part of their brand behind, and in the “click of an email campaign” they managed to relegate who they were to a lower league and they became another commodity retailer.

Even though they have my name there was no personalised “Hi Greg” and there was no attempt anywhere to start the communication with a friendly on brand message, nor any attempt to briefly update me on the recent exciting developments (things relevant to the reader) in their business.

The view might be that people have no time for any of that when they are online and it should be “BOOM” lets get straight down to business, but the crazy thing is that this company is the total opposite of this – they pride themselves on customer service and the relationship with their customers, and in person there is no one better but for some reason on this occasion they left so much of what makes them special outside the door!

The big lesson in this ….don’t leave who you are outside the door just because it is an online e-commerce transaction.

Greg

Greg Canty is a partner of Fuzion Communications, a full service PR and Marketing agency with offices in Dublin and Cork

A Clever way to use a podcast: Nano Nagle Place

April 15, 2021

When it comes to your Digital Marketing, a very clever way of making your organisation or brand stand out could be to start your own “Podcast Show“, effectively creating your own unique Media Channel to reach your target audience.

Podcasts can be a very powerful addition to your digital assets, whereby your audience get to hear from your team, hear about the important issues and how you are unique, all in your own voice. Someone listening to just one episode can be worth so much more than ‘liking’ an image on Instagram or Facebook and will create a much deeper, long lasting connection with you

Internationally, there are about 800,000 podcasts, making up almost 30 million episodes in 100 languages. Just 250,000 of these are “active” using the criteria of published in the last month. The people that subscribe and listen to podcasts tend to be extremely loyal to them and follow a listening routine.

Podcasts are perfect for the commuting, gym going demographic who want to be entertained and educated while they go about their daily tasks but can’t watch their screens and also those who are curious and want to delve into topics in a much deeper and more meaningful way.

The beauty of the podcast format is that it is so flexible and it can be used in so many special ways to do quite different jobs, from listening to an expert talking about their subject matter to even bedtime stories for children!

The podcasts can be featured on your website, included in email campaigns and used as very valuable social media content.

Nano Nagle Place Podcast

In the case of the Nano Nagle Place podcast, we were approached by the very innovative team there and they wanted to tell the very special story of the transformation of the near derelict, but hugely significant South Pres site in Cork city, to the fantastic place that they have today including a Visitor Centre, Gardens, Restaurant, Archives, Meeting Rooms and home to the Ministry, which includes the Lantern Project, the Men’s Group and the Cork Migrant Centre.

In order to tell this very special story we agreed to record a series of interviews with a large cast of very special characters and we created a podcast “Show” and a sequential series of “episodes” , each telling the story of the transformation of the place, but also providing a huge insight into the history, the characters, the personalities, the diversity, the ethos, the vision and the sacredness of Nano Nagle Place, which touches everyone that works and visits there.

In the clever series we hear about:

  • Nano Nagle’s Story
  • Life as a nun in a closed order
  • The love of teaching and the need for creativity
  • Life in inner city Cork
  • The planning and thinking behind the development
  • The challenges with the redevelopment of the old buildings
  • Planning permission, funding challenges and rebuilding
  • The special work of the Presentation Order in Ireland and overseas
  • The passion of everyone involved
  • The retirees who volunteer as tour guides and as coordinators in other activities
  • Transformational and innovative work with migrants
  • Famous Cork DJs bringing joy to migrant children through Hip Hop
  • A vision to take Nano’s work into the future

All of this story is delivered with passion by the cast of Sisters, team members and volunteers from all walks of life, who have all fallen under Nano Nagle’s spell, as you will hear in the podcast series.

We are really proud to have been part of this podcast series, all of which was recorded during Covid in conditions that were not ideal, over Zoom, in rooms with socially distanced guests and open windows, but I hope you agree they have captured the magic of the Nano Nagle story.

We were part of the planning, we created the show graphics, we recorded and edited all episodes and I had the privilege of hosting these wonderful conversations.

You can hear the first episode of the podcast series here featuring he very special Sr. Mary Dineen who said goodbye to her mum and walked into South Pres as a novitiate on a sunny day in September 1955, a closed order at the time. She tells her fascinating story in huge detail, providing a unique perspective of her life and insights into educating children from inner city, working class Cork.

Click here to hear the episode with Sr. Mary Dineen

This is just a small example of the power of podcasting, a unique way to reach your audiences and tell a story in a special way that is captured for today and for posterity.

Greg 

Greg Canty is the producer of this and other client podcasts and his own, ‘Win Happy’ podcast. We offer a full podcasting production service to clients..

Twitter Advertising?

September 15, 2020

I’ve just received some “useful advice” from Twitter about an ad campaign we kicked off last week for a client as well as some performance data.

Twitter Advertising

 

It kindly suggested that we should be running more variations of the creative and also that we should consider adding video as an option.

All great advice Twitter… thank you.

Now Twitter some advice back at you..

We took an hour and a half to run a simple advert on your social media channel that broke our hearts. It is clunky, inefficient and wasn’t working and for no good reason.

It worked in the end … not because we did anything different, but we kept doing what we were supposed to be doing in the first place and it eventually worked.

Considering the budget we were spending on a mini “test campaign” our time spent on it was definitely not worth it and the very painful experience left two of us very frustrated and vowing… never again!

More creatives, add video.?.. as I said, great advice, but we didn’t have a whole day to run a simple advert!    

If your target audience is on Twitter, think long and hard about alternative ways of reaching them and if you do go ahead give yourself an age to create your campaign.

I had no intention of writing this piece but the helpful advice was a straw too many..

Phew..

Greg Canty - FuzionGreg

Greg Canty is a Partner of Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

 

Welcome to the Twitter Echo Chamber?

August 12, 2020

 

Pleasantville

BREAKING NEWS: Have Twitter officially gone crazy?

Twitter has just rolled out a new feature that will enable a user to limit who can reply to their tweet!

Have a peep at the bottom left corner of your Tweet window when you are tweeting and you will see a new message:

[Everyone Can Reply]

Click this and you will see two further options..

This is how Twitter has explained how this feature will work:

Here’s how it works.

Before you Tweet, choose who can reply with three options:

1) everyone (standard Twitter, and the default setting),

2) only people you follow,

or

3) only people you mention.

Tweets with the latter two settings will be labeled and the reply icon will be grayed out for people who can’t reply.

People who can’t reply will still be able to view, Retweet, Retweet with Comment, share, and like these Tweets.

This is a really interesting (very weird) development for the platform that can often generate lots of discussion, arguments and often abuse.

Effectively I can now tweet that “Greg is the greatest!” and I can do it is a way that no one can argue with me!!

 

The Rationale

I’m guessing Twitter want this because of the fear that many people have when using the platform because of the aggressive nature of many people using it unchecked, led by some very hateful horrible people such as the wonderful Donald Trump.

In truth they are petrified of expressing themselves on it, and maybe for good reason as reporting abuse doesn’t seem to stop anyone.

Twitter noted that users in their test pool have said “that they feel more comfortable tweeting, and more protected from spam and abuse, which has led to them tweeting longer, more in-depth thoughts, particularly on sensitive subjects

People who face abuse find these settings helpful – those who have submitted abuse reports are 3x more likely to use these settings.

The deeper rationale is most likely a commercial one – more active users will lead to more relevance and a better ability to market it to advertisers.

The Plus 

As mentioned already, it may encourage some people to tweet more, knowing that discussion feedback (good or bad) will be limited to their narrow chosen audience.

It might enable other users to start using the platform for certain posts more like Facebook whereby only friends can see their posts.

It could also be useful for organisations (public bodies) who want to push out updates and other information without getting a deluge of responses (good or bad).

Beyond that I am not seeing any other advantages.

The Minus

This will be a huge frustration for users of the platform, when they can see a tweet and want to interact with it and they cannot because of the setting – the openness of Twitter was part of the magic (even with some of the abusive users).

I think in many cases that might result in you unfollowing the account – I do recall at a social media training once a student saying “I only want people to hear what I say” – good luck with that perspective!!

This is my point, my opinion, my view but I only want a very select bunch to see it” …ah come on, this is surely creating a very warped world on Twitter for that person and for the collective.

Do we really need a very false, extra cosy “echo chamber” loaded with biased opinions and unchecked fake news with soft cushions everywhere, or would it be much better if instead of this strange solution to aggressive, abusive behaviour on the platform, that there was a more robust reporting system that did penalise serial abusers? (bye bye Donald!)?

Note: spotting the “Greg is the greatest” tweet I can easily undermine the soft cushions by tweeting something like:

Did you see what that idiot @GregCantyFuzion just said about himself in his self congratulating protected tweet, what a Wally!!”

Twitter is a place that gives us all an equal voice – unfortunately like so many other areas of society we often can’t control our worst urges, we can be nasty, we can be hateful, we can be abusive, we can be racist and we can be downright horrible!

The Echo Chamber isn’t the solution…what do you think?

(the image used at the top of this post was from the fantastic movie ‘Pleasantville’

 

The LinkedIn “headbutt”

August 11, 2020

LinkedIn Tips

It starts with the “connection request” from someone on LinkedIn – after a quick glance over the person’s profile I make a decision whether I will accept or not.

As I keep saying to people in our social media training courses these are not wedding proposals, so my own approach is to give the person the benefit of doubt, thank them for connecting and hopefully they will be another person in your ever extending network that you have had a positive interaction with.

Of course, some people will connect with you with the objective of selling us something – I have no issue with that really as in truth most of us want to make good connections, which hopefully could lead to more awareness and even a good business lead at some point.

I always say to people that in a world of social media there should be no need for “cold calling” and instead think of it as a place for “warm calling“.

Connect with someone relevant, try to have some positive interactions with them, build up some rapport and when and if the time is right gently introduce your services to them.

However, with many that idea just floats high above their heads and instead of taking the “warm calling” approach you get what I call the “headbutt“.

Boom…you didn’t see it coming, right into the forehead and you are left dazed – and you want to do business with me??

I connected with this guy just the other day (XXX is where his name was) and this is what I immediately got back, complete with getting my name wrong:

 Hi Grey

I’m XXX.

My client can bridge funds for your New or Ongoing Business. Do let me know when you receive this message for further procedures.

I am available. Thank you for your anticipated response.

Regards,

XXX

On what planet am I going to do business with this person?

Social media is brilliant for making valuable connections for you and your business – Use it to “warm call” and not to “headbutt”!

Greg

Greg Canty heads up the Digital Marketing team at Fuzion Communications and as part of our suite of digital services we offer social media training and social media consultancy, both face to face and online

 

 


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