Archive for the ‘Social Media’ Category

Body Image: The Covid-19 edition

September 17, 2020

Body Image

At the start of Lockdown I set myself loads of goals including trying to lose ten pounds in two weeks and dropping a dress size in one month.

When these inevitably didn’t work I challenged myself to drink 4 litres of water everyday and I got into a really bad habit of weighing myself everyday, hoping the scales would shift the tiniest bit to fuel my ego.

With so much idle time at home with nowhere to go and nobody to see, the only thing that seemed worth focusing on was bettering myself, and by that I mean my exterior, safe to say I wasn’t trying to improve my mindset!

All this extra time amounted to excess screen time. Endless scrolling through false realities, “Lockdown Glowups”, home workouts and low calorie meals was so damaging to thousands of girls/boys/women/men exactly like me.

TikTok was spitting out exercise videos at me as well as “two week transformations” with amazing results.

As Lockdown was such an isolating experience for everybody, we spent quite a lot of time with our thoughts: What you might have thought about yourself for a split second in February just got heightened by 1000% in April. Suddenly MyFitnessPal felt like my only pal.

To pass the day I spent my time entering the bowl of fruit I ate for breakfast into a calorie calculating app that constantly notified me that I didn’t weigh myself this morning and to “Jump On The Scales!”. The constant restrict-binge cycle was exhausting, but it was okay because my favourite “influencers” said it happens to them all the time (sarcasm intended!).

So as if people weren’t going through enough hardship with a global pandemic and all the frills that come with that, we were given mixed messages regarding health and fitness advice every day; There was – work from home, but don’t sit down all day, get out and exercise – but make sure it’s in your 5km radius and you should have no contact with others.

While at the same time we were bombarded with banana bread recipes, homemade cocktail ingredients and of course that thing that happened in the middle of all this that nobody seems to remember, Easter and those delicious yet deadly hollow brown eggs!!

After a few months had passed and the “new normal” had set in, the calorie counting stopped.

Safe to say at least 100 of the accounts I used to follow online have gotten a big unfollow from me, because they weren’t there for me when I slipped up -They were still drinking kale smoothies and getting their ten thousand steps everyday, while I faced my second serving of carbs that morning.

I asked myself, why would you follow someone who makes you feel bad about yourself?

I’ve learned that you can be healthy without weighing out your spinach, and I’ve learned that I don’t need to look like those girls we see all over our feeds, because that’s how they make their living and I just want to focus on living.

Be careful with who and what you follow..

Heather LordanHeather

Heather Lordan is a PR intern with Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in both Dublin and Cork.

Twitter Advertising?

September 15, 2020

I’ve just received some “useful advice” from Twitter about an ad campaign we kicked off last week for a client as well as some performance data.

Twitter Advertising

 

It kindly suggested that we should be running more variations of the creative and also that we should consider adding video as an option.

All great advice Twitter… thank you.

Now Twitter some advice back at you..

We took an hour and a half to run a simple advert on your social media channel that broke our hearts. It is clunky, inefficient and wasn’t working and for no good reason.

It worked in the end … not because we did anything different, but we kept doing what we were supposed to be doing in the first place and it eventually worked.

Considering the budget we were spending on a mini “test campaign” our time spent on it was definitely not worth it and the very painful experience left two of us very frustrated and vowing… never again!

More creatives, add video.?.. as I said, great advice, but we didn’t have a whole day to run a simple advert!    

If your target audience is on Twitter, think long and hard about alternative ways of reaching them and if you do go ahead give yourself an age to create your campaign.

I had no intention of writing this piece but the helpful advice was a straw too many..

Phew..

Greg Canty - FuzionGreg

Greg Canty is a Partner of Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

 

Social Media Update: Reels, Live Shopping and Snap Camera

September 7, 2020

In this blog post our digital guru, Alma Brosnan, brings us some recent recent developments from the world of social media that you might find interesting and might just work for you and your business!

Changes with Instagram: Reels

One thing that always stands true for Facebook is that they want to be the king in the space of social media and yet again they have duplicated another social media platform into one of their own.

In August, Instagram (which is owned by the social media giant) introduced ‘Reels’ onto the platform, which are short 15 second video clips that can have a musical background…

Sound familiar to anyone? (It’s not so long ago when they literally copied all of the very cool, fun functionality from SnapChat to wrestle young users over to them).

This is Facebook’s attempt to compete with TikTok, the popular short-form video creation app which is especially popular with Gen Z and has garnered more attention from the older generation during the year.

Reels - Social Media Consultancy

The timing of releasing Reels has been perfect by Instagram as President Donald Trump is getting closer to banning TikTok in the United States as a national security threat, and with this popular TikTokers might move to Reels to keep their audience and momentum going.

However, Reels may seem like TikTok but does not have the same functionality and ease of use of the popular app.

Click here for an article from the New York Times that goes through the differences between Reels and TikTok, and TikTok comes out the winner, so we’ll see what happens if Trump goes through on his threat to ban TikTok on September 20th.

The United States wanting to ban a social media platform from another country – that idea is a whole other debate!

Changes with Facebook: Desktop and “Live Shopping”

Have you noticed the new change to Facebook on the desktop version?

From September 1st, the “New” Facebook design was rolled out to everyone. It’s an update to the interface that is now placing a bigger emphasis on Stories, Groups and Events, with the traditional News feed still appearing in the middle of the page, but users have easier access to the above-mentioned activities.

You can also choose to have a “dark mode” as some users prefer to use on their mobile devices but this is usable on the desktop version too.

Facebook changes, Social media consultancy

During Covid-19 and the lockdown periods, Facebook have begun to put a lot more effort in their Facebook and Instagram Shop offerings.

During the COVID-19 pandemic, the shift to online shopping has rapidly accelerated, with an estimated 85% of people worldwide now shopping online.

To quote them:: “We want to make shopping easier for people and empower anyone, from an entrepreneur to the largest brand, to use our apps to connect with customers and grow their business. That’s why we’re creating new ways for people to shop on our apps and providing tools to help businesses sell online

With these new tools, they have now added new customisation features, messaging tools and new insights to help measure results.

A cool new tool introduced with all of these features is “Live Shopping”.

The user hosting the live video will be able to tag the product they’re speaking about which will enable the users watching the video to purchase the product directly.

Changes to Snapchat: Clever integration tool for Zoom 

Sick of Zoom meetings? We’ve all been in at least two Zoom calls a week since lockdown and they’ve varied from professional business meetings to quizzes with families at the weekend.

Snap Camera - Social Media Consultancy, Fuzion Communications

Now as the boredom of those kicks in, we have a fun way to jazz up all your Zoom calls from now on! You can download the Snap Camera from Snapchat as a desktop program and play around with all the different filters to make your calls more entertaining.

That’s it from me until next time … 

Alma

Alma Brosnan is part of the Digital Marketing team providing Social Media Consultancy and Training services at Fuzion Communications from our offices in Dublin and Cork, Ireland

 

 

Welcome to the Twitter Echo Chamber?

August 12, 2020

 

Pleasantville

BREAKING NEWS: Have Twitter officially gone crazy?

Twitter has just rolled out a new feature that will enable a user to limit who can reply to their tweet!

Have a peep at the bottom left corner of your Tweet window when you are tweeting and you will see a new message:

[Everyone Can Reply]

Click this and you will see two further options..

This is how Twitter has explained how this feature will work:

Here’s how it works.

Before you Tweet, choose who can reply with three options:

1) everyone (standard Twitter, and the default setting),

2) only people you follow,

or

3) only people you mention.

Tweets with the latter two settings will be labeled and the reply icon will be grayed out for people who can’t reply.

People who can’t reply will still be able to view, Retweet, Retweet with Comment, share, and like these Tweets.

This is a really interesting (very weird) development for the platform that can often generate lots of discussion, arguments and often abuse.

Effectively I can now tweet that “Greg is the greatest!” and I can do it is a way that no one can argue with me!!

 

The Rationale

I’m guessing Twitter want this because of the fear that many people have when using the platform because of the aggressive nature of many people using it unchecked, led by some very hateful horrible people such as the wonderful Donald Trump.

In truth they are petrified of expressing themselves on it, and maybe for good reason as reporting abuse doesn’t seem to stop anyone.

Twitter noted that users in their test pool have said “that they feel more comfortable tweeting, and more protected from spam and abuse, which has led to them tweeting longer, more in-depth thoughts, particularly on sensitive subjects

People who face abuse find these settings helpful – those who have submitted abuse reports are 3x more likely to use these settings.

The deeper rationale is most likely a commercial one – more active users will lead to more relevance and a better ability to market it to advertisers.

The Plus 

As mentioned already, it may encourage some people to tweet more, knowing that discussion feedback (good or bad) will be limited to their narrow chosen audience.

It might enable other users to start using the platform for certain posts more like Facebook whereby only friends can see their posts.

It could also be useful for organisations (public bodies) who want to push out updates and other information without getting a deluge of responses (good or bad).

Beyond that I am not seeing any other advantages.

The Minus

This will be a huge frustration for users of the platform, when they can see a tweet and want to interact with it and they cannot because of the setting – the openness of Twitter was part of the magic (even with some of the abusive users).

I think in many cases that might result in you unfollowing the account – I do recall at a social media training once a student saying “I only want people to hear what I say” – good luck with that perspective!!

This is my point, my opinion, my view but I only want a very select bunch to see it” …ah come on, this is surely creating a very warped world on Twitter for that person and for the collective.

Do we really need a very false, extra cosy “echo chamber” loaded with biased opinions and unchecked fake news with soft cushions everywhere, or would it be much better if instead of this strange solution to aggressive, abusive behaviour on the platform, that there was a more robust reporting system that did penalise serial abusers? (bye bye Donald!)?

Note: spotting the “Greg is the greatest” tweet I can easily undermine the soft cushions by tweeting something like:

Did you see what that idiot @GregCantyFuzion just said about himself in his self congratulating protected tweet, what a Wally!!”

Twitter is a place that gives us all an equal voice – unfortunately like so many other areas of society we often can’t control our worst urges, we can be nasty, we can be hateful, we can be abusive, we can be racist and we can be downright horrible!

The Echo Chamber isn’t the solution…what do you think?

(the image used at the top of this post was from the fantastic movie ‘Pleasantville’

 

The LinkedIn “headbutt”

August 11, 2020

LinkedIn Tips

It starts with the “connection request” from someone on LinkedIn – after a quick glance over the person’s profile I make a decision whether I will accept or not.

As I keep saying to people in our social media training courses these are not wedding proposals, so my own approach is to give the person the benefit of doubt, thank them for connecting and hopefully they will be another person in your ever extending network that you have had a positive interaction with.

Of course, some people will connect with you with the objective of selling us something – I have no issue with that really as in truth most of us want to make good connections, which hopefully could lead to more awareness and even a good business lead at some point.

I always say to people that in a world of social media there should be no need for “cold calling” and instead think of it as a place for “warm calling“.

Connect with someone relevant, try to have some positive interactions with them, build up some rapport and when and if the time is right gently introduce your services to them.

However, with many that idea just floats high above their heads and instead of taking the “warm calling” approach you get what I call the “headbutt“.

Boom…you didn’t see it coming, right into the forehead and you are left dazed – and you want to do business with me??

I connected with this guy just the other day (XXX is where his name was) and this is what I immediately got back, complete with getting my name wrong:

 Hi Grey

I’m XXX.

My client can bridge funds for your New or Ongoing Business. Do let me know when you receive this message for further procedures.

I am available. Thank you for your anticipated response.

Regards,

XXX

On what planet am I going to do business with this person?

Social media is brilliant for making valuable connections for you and your business – Use it to “warm call” and not to “headbutt”!

Greg

Greg Canty heads up the Digital Marketing team at Fuzion Communications and as part of our suite of digital services we offer social media training and social media consultancy, both face to face and online

 

 

Instagram – Reactions and new features during COVID19

April 28, 2020

Instagram Innovation

Have you noticed an uptake in live videos across social media?

With all our constant Zooming, Housepartying and Skyping, everyone is getting much more comfortable communicating through video.

Any time you log into Instagram you’re pretty much guaranteed to see at least one business account, celebrity or influencer broadcasting live to their followers. This is a great time to reach a captive audience especially as activity on the social media platforms has increased.

Instagram has now added the ability for users to watch live videos from desktop, which is a huge move for them considering how they’ve stuck to ‘mobile-only‘ features the last couple of years. The really useful aspect to viewing Instagram live videos on desktop is that now businesses will have a URL to cross-promote on their other social platforms to boost viewership of their live video.

Instagram have now added more tools as stickers on Stories to help businesses during these times, including gift cards, food orders, fundraisers and challenges. These will allow businesses that have been impacted by limited availability or shutdowns to continue to generate income at this time.

Businesses can share a new gift card, food order, and fundraiser stickers in Stories and on their profiles. When you see gift cards or food orders, you can tap to make your purchase through our partner’s site.”

The gift card function is a great option for all businesses to build on their brand loyalty and encourage engagement with their customers.

The food order stickers run through third-party delivery businesses such as Deliveroo & Uber Eats, which can be very useful for those food businesses already using those services.

Challenges are another fun sticker Instagram has introduced recently to keep up with all the engagement around real-life challenges happening between their users. Using this sticker allows you to browse the other challenges that are currently popular on the app and also to tag the friends you want to challenge.

It can be useful for businesses to use this function if they have a fundraising challenge they want to promote amongst their followers.

The social media platforms continue to innovate and stay up to date and relevant by their ability to respond to customers requirements, trends and changing circumstances – Instagram have done well here with their latest innovations.

Alma Brosnan Social Media Consultant, Fuzion CommunicationsAlma

Alma Brosnan is part of the Digital Marketing team providing Social Media Consultancy and Training services at Fuzion Communications from our offices in Dublin and Cork, Ireland

Life in Lockdown – the bad and the very good?

April 27, 2020

Car Parade - Saint Patrick Day 2020

What a strange situation we all find ourselves in.

We are all used to getting up, taking the kids to school, going to work, having the kids collected from school and then head home from work, make dinner, supervise homework…this has been our way of life for many years.

We all wondered, well, I know I did, what would it be like to work from home?

My husband does it regularly and does so with ease – little did we expect for this decision to be forced upon us, with some people thriving and others not so much.

I for one, must admit that I do very much enjoy the social interaction and before the COVID19 lockdown was introduced, when we were all initially advised on March 12th to just be cautious, only travel if you need to go to work etc, I did continue to head to work, albeit in the office on my own. I did still enjoy heading out to work in the morning.

When lockdown was introduced, that is when I had to realise that I could not travel out and needed to heed the advice and stay home, that’s when it started to feel real for me. It was going to be a long few weeks but that’s what needed to be done.

I must say I thought I would have found it hard and yes, the weekends are tough as there are hours that need filling, but overall it’s been great spending unexpected time at home with my family. We have enjoyed spending every meal together, which I know might be the norm for some, but as a busy household that just didn’t always happen.

We are now going for our daily walks, chatting more in the evenings and overall spending much more quality time together. My younger daughter who is a Junior Cert student was initially angry that the exams had been cancelled, but on reflection is enjoying the time away from the books.

My older daughter, who is studying for college exams is coming around to the fact that these are now to be done online, this is unprecedented but is accepting that is the best option at this time. She likes exercising, and we always encourage it as parents and she wouldn’t have done an outdoor 5km run previously, but just this week she completed one for charity!

I know that wouldn’t have happened unless it was on the treadmill in the college gym. Speaking of treadmills, my boss mentioned at the start of all this, that now is an opportunity for us all to step off that treadmill that we are all on, each and every one of us are rushing around and this needs to stop.

I am so grateful to work with a company that are so passionate about their employees and make it their priority to check in with us each and every day, either on Google Meet or via Zoom.

In terms of interacting with each other, the communication tools that were the norm were Facebook, Instagram, Twitter, Snapchat and lately TikTok, which is how my older daughter communicated. My younger daughter thankfully isn’t on social media, but they sent hand written letters to their friends this past week, something they have never done and even questioned the price of a stamp – €1 for a stamp, they were shocked, so this for me was a very welcome change!

In 2018 I set up a local private group Facebook page for the village I live in and it had been slowly gathering traction but recently it has gained many followers and with all that has been happening it has been a great information platform for the community.

On St. Patrick’s Day, I put a call out at 1pm to have a car parade around the village (population of under 1000) and at the suggested meeting time of 4pm.

100 vehicles turned up, including sports cars, old cars and even tractors, whilst everyone staying in their vehicles and practising social distancing. The feedback from parents was exceptional in that the kids loved it, we drove around their estates, beeping the horns, waving to neighbours and that sense of community spirit was really special and something we will always remember.

Another initiative the Facebook page was really useful for was when I asked for local volunteers amid this pandemic. There are elderly and vulnerable people living in our village and I was aware that they may need help and again I was inundated with volunteers who are all currently on standby, should they be needed.

Last week I asked for families if they were interested in book swapping as some parents were saying that their kids were bored at home as every book in every room had been read over and over and once again, so many came out and dropped off books in the suggested location, all sanitized and ready for delighted kids to collect. Just one online platform facilitating us to help in our local community.

So what I would like to finish with is, yes, this is not something we all thought would happen, there are family members we miss dearly, but in the meantime let’s all embrace it, this time will pass. It’s only a “pause” and we will not get this down time again.

Stay home and stay safe.

Olivia 

Olivia Trought is the Office Manager with Fuzion Communications, a full service agency providing Marketing, PR, Graphic Design and Digital Marketing services from offices in Dublin and Cork.

Supports are available for your Business

April 15, 2020

What a hard to believe, crazy time that we are all knee deep in!

For some it is incredibly busy, coping with fulfilling unprecedented demand in difficult circumstances, for some it is somewhat damaging and messy and for others this “pause” is devastating and real solutions are needed for immediate survival and to plan for a much needed return to some type of normal.

The Local Enterprise Office network has implemented a suite of support services to assist businesses at this time.

We would urge you to look carefully at these valuable supports, not only to assist you right now, but also to make your business stronger going into the future.

There are 31 Local Enterprise Offices around the country, all offering these additional supports:

A support we have found to be hugely beneficial for businesses throughout the years is the Trading Online Voucher Scheme

A second voucher is now available for businesses that have previously availed of this support over the years. Having a strong online presence has never been more important, so whether it’s improving your website and online shop to creating an app, we strongly advise you to check this out.

The Trading Online Voucher can also be used to support the below:

  • Website Creation
  • Digital Marketing
  • Social Media for Business
  • Search Engine Optimisation

To find more about the online trading voucher and the eligibility criteria visit www.localenterprise.ie and contact your local office.

If we can assist you to put a practical plan together in any of these areas give us a call and we will do everything we can to help.

As well as the Trading Online Voucher, there is a range of different supports available to businesses impacted by COVID-19.

An overview of all supports available:

Trading Online Voucher Scheme
Second voucher available

 

Can you do more business online?

The expanded Trading Online Voucher Scheme helps small businesses with up to 10 employees to trade more online, boost sales and reach new markets.

There is up to €2,500 available through the Local Enterprise Offices, with co-funding of 10% from the business. Funding can be used towards adding payment facilities or booking systems to your website or developing new apps for your customers.

The voucher can also be used towards subscriptions to low cost online retail platform solutions, to help companies quickly establish a retailing presence online.

 

Business Continuity Vouchers 
Apply for €2,500 in consultancy

The new Business Continuity Voucher is designed for businesses across every sector that employ up to 50 people.

The voucher is worth up to €2,500 in third party consultancy costs (at no cost to the company) and can be used by companies and sole traders to develop short-term and long-term strategies to respond to the business challenges of the COVID-19 pandemic.

The goal is to help companies make informed decisions about what immediate measures and remedial actions should be taken, to protect staff and sales.

If we can be of assistance, please contact us and we will talk through the challenges you are facing.

LEO Financial Supports 
Grants for new and established businesses

 

COVID-19
Business Loans  

First 6 months are interest & repayment free
New low rate of 4.5% through the Local Enterprise Offices

The COVID-19 Business Loan from Microfinance Ireland (MFI), in partnership with Local Enterprise Offices, is a Government-funded initiative to support small businesses.

It’s designed for micro-enterprises that are a) having difficulty accessing Bank finance and b) impacted, or may be impacted negatively, by COVID-19 resulting in a reduction of 15% or more in turnover or profit.

To view loan features click here.

 

Lean for Micro
Become a Leaner business

LEAN for Micro is available to LEO clients to help build resilience within small companies.

Under this programme, clients can avail of consultancy support with a LEAN Expert (a qualified practitioner), who will work with the company to introduce lean principles, undertake a specific cost savings project and assist the company in benchmarking its performance. LEAN for Micro can also be used to help implement new remote working and physical distancing guidelines.

 

Mentoring Advice and guidance
Now free of charge 

Grants for new and established businesses

 
Under the Local Enterprise Office Mentor Programme, clients work with an experienced mentor to identify solutions to areas of exposure within their business. With advice and guidance from their mentor, clients develop strategies that are more robust, which address issues and maximise potential opportunities when the COVID-19 crisis comes to an end.
 

Training and Webinars 
Upskill and network remotely,
for free

Local Enterprise Offices have moved training programmes, workshops and networking meet-ups online, covering areas such as cash management in a crisis, leading your business through COVID-19 and advice for employers impacted by the crisis.

Training programmes are free of charge and places can be booked online, through your Local Enterprise Office.

 

LEO Financial Supports 
Grants for new and established businesses

For existing companies and potential start-ups that meet eligibility criteria (such as employing 10 or fewer people with the potential for growth and job creation), Local Enterprise Offices can also offer financial supports to help manage current market challenges:

  • Business Priming Grants
  • Business Expansion Grants
  • Feasibility Study Grants
  • Technical Assistance for Micro-Exporters Grant

To view the full details on the supports available to your business and the criteria visit: www.localenterprise.ie/Response.

Depending on how the situation evolves, criteria may change so please refer to the above website for updates.

Please don’t hesitate to contact us if we can offer you advice during these difficult timesand try to stay positive and seriously think about using these supports, for today and a much better tomorrow….it will come!

Best wishes from all at Fuzion.

Greg

(086) 8311156 greg@fuzion.ie  

Greg Canty is the Managing Partner of Fuzion Communications, Marketing, PR, Graphic Design and Digital Marketing, Dublin and Cork offices

Social Media and Punk Sanitiser in the time of Coronavirus

March 24, 2020

Punk Santiser

For years, we have been encouraging small businesses to build a social media presence through our training sessions, client meetings and even networking events.

This is now that time where having that online presence can be really useful for your business. We’re being encouraged to socially distance, which all of our team are doing by working from home, but if you’re a retail or hospitality business who relies on face to face customer interactions these coming weeks are going to be hard to manage.

Here are a couple of simple tips that might help you:

Don’t Hide!

Up until now you might be afraid of saying the wrong thing, so you’ve been keeping your head down – now is the perfect time to make the most of your social media presence. Your audience want to hear from you so they can understand what’s happening with your business at this time.

Engage

Engage with your customer base by communicating your messages but also listening to their queries and empathising where possible. Let your customers know what your business and your team are going through and even share the positive things that you are witnessing in your community – we need hope! 

What you can say?

Spend a bit of time to figure out what the messages are that you want to share online, whether it’s that you can offer an online service, deliveries or a call & collect service.  Your audience at this time are looking for authenticity so don’t be afraid to share a message that might be personal, it will help humanise you and your business.

Tip: We always advise before jumping in that it is best to do an exercise with your team to decide what the key messages of the business are – your content should deliver on these key messages, which is a great way of keeping you on track.

Empathise

Before posting always try to put yourself in the mindset of the reader – people are in unusual circumstances, many of them are worried and try to take this into account when you post.

Is there a way you can help?

Your business may not feel like it’s relevant at the moment but is there anything else you can offer your followers or your community?

A fantastic example of this is many of the distilleries across Ireland and the UK who are now making much needed hand sanitiser to provide to the HSE and the NHS.

Is there any way we can help?

If you need a hand to get up and running let us know and we can get you trained up with a training session online.

For more social media advice keep an eye on our channels over the coming weeks, as I’m sure to have much more to say now that I’m trapped indoors!

Be safe..

Alma Brosnan Social Media Consultant, Fuzion CommunicationsAlma

Alma Brosnan is a social media consultant with Fuzion Communications who operate from offices in Dublin and Cork and sometimes from home!

An Innocent Rebrand?

March 18, 2020

Innocent’s social media team is back at it again, with their genius PR stunts.

After their ‘Pancake Tuesday‘ craze encouraging the public to use their lemon and lime sparkling drink rather than lemon on their pancakes, Innocent have hit us with a branding stunt. In terms of social media engagement and key messaging innocent hits the nail on the head with this stunt.

Innocent rebranding

Posting on their social media platforms, the juice brand announced new shiny labels for their smoothies, claiming the drinks are now boosted with even more vitamins than before. What looked like packaging created from WordArt, followers were left rather confused about their new, unoriginal designs.

As the online community often does, individuals quickly became critical of the new packaging, pointing out obvious errors.

Between the misuse of upper and lower case letters and simple spelling mistakes, not to mention the use of the comic sans font, the new labels were a complete disaster.

However, Innocent used the increased engagement to their advantage. Responding to one commenter ‘We wanted a fun font with a lot of energy. It might not be for everyone, but we think it really packs a punch, like the extra vitamins in our drinks.’ They were promoting their key messaging in their replies.

As more opinions flowed in, Innocent continued to announce more rebrands and new labels, exaggerating the comments they had received. When one individual said there weren’t enough pictures on the labels, Innocent came back with packaging with only pictures. Several joked that there wasn’t enough comic sans so Innocent went full throttle with the font and so on.

Innocent rebranding

Innocent re-branded a total of 12 times within 24 hours, with each rebrand as ridiculous as the next. 

While Innocent’s designs continued to receive a bashing, followers were delighted their opinions were being considered. The social media team continued to respond to their audience and made fun of the rebrand in the process mentioning over and over that their smoothies contained more vitamins, again reiterating their key messaging.

The stunt was completely genius! 

Some LinkedIn followers also copped on to their clever strategy “Looking at their Twitter, the Innocent team are responding to the hate with even more terrible designs, generating even more engagement. They know people love a moan and are quick to share their dislike so well played, as always innocent drinks! Great way to showcase the brand and flavours and get people talking!

Both rebranding and PR stunts can be risky business and are often open to backlash however, Innocent executed this stunt perfectly using the wit and satire, they are typically known for as well as running a clever experiment that showed them how people felt about their brand!

Niamh 

Niamh Lawlor is an Account Executive with Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork.


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