Why You Should Pay Attention To The Games Played After The Game.

.

In the Times, where I worked as a rugby correspondent for a fistful of years, and many other newspapers, the sports department is sometimes known – tongue firmly in cheek – as the ‘toy department’.

The correspondents in politics and news may look down their noses at the folks who fill the back pages, but there was no doubting the importance of the toy department.

For many, the sports pages are a reason to buy a newspaper, and the coverage in that section will be treated by many with more import than the tales of philandering gerrymanderers who populate the early pages.

Arrigo Sacchi, the famous ex-Milan and Italy coach, once said that sport is ‘the most important of the less important things‘, and he wasn’t wrong.

When you think of a crisis in ‘public life’, you’d be forgiven for thinking immediately of a political scandal.

But for the highest crises-to-personality ratio, you’d struggle to look beyond professional sport.

Liverpool manager Jurgen Klopp during the press conference at Anfield, Liverpool.

How many CEOs (football managers) earning millions are dumped in a number of weeks or months each year? How many CEOs need to front up to media interviews in the double figures each week? How many CEOs are heroes to millions and demons to millions more?

When it’s framed that way, you begin to see that the “toy department” has a coalface that makes it a hell of a place to hone your PR skills!

Next time you’re watching Jurgen Klopp or Jose Mourinho, consider how they speak – often off the cuff – on behalf of themselves, their players and their fans, with a skill that many CEOs would fail to ever attain.

Think of how they send subtle (and not so subtle) messages to their players while they speak, while remaining conscious of what the journalists need in return. Consider how they speak to the fans, while being cautious not to get caught up in something that could create an unwanted headline.

Some managers will intimidate – Giovanni Trappatoni was well versed in whipping out his CV when he wanted you to cower – while some will talk and talk and talk and talk…..to avoid answering your question directly.

Former Ireland rugby head coach Joe Schmidt loved to reel off the entire opposition team lineups to eat into the sparse minutes offered up, while Brian Kerr would wander off on a tangent and it felt like landing a great white to pull him back on track.

Lessons from the “toy department” may not be studied that seriously, but it’s time for that to change.

Alex Ferguson, the legendary ex-Manchester United boss – was tapped by Harvard Business School for his leadership and management skills, so maybe now the rest of us should pay more attention.

The next time Klopp, or Pep, or Cody, or Farrell speak – take notes. Take more notes when they don’t speak!

Ciarán

Ciarán Ó Raghallaigh is a Senior Account Manager, and part of the Media Training Team at Fuzion Communications, with offices in Dublin and Cork, Ireland.

Media Training Tips

So you’ve been asked to take part in a press interview…

Interviews, be it on radio, TV or with a journalist face to face for a print article, can be very daunting.

Even for those who are very experienced, nerves are normal – you are human after all!! Often it can feel like you have no control and could be entering the lion’s den but with some simple techniques, you can master any interview and even better come across believable and communicate your key messages.

Here are five simple media training techniques that I use to prepare and calm clients for an interview:

 

1.Remember; You are “the” expert

Remember you might not know the questions, but you definitely know the answer.

A journalist is interviewing you because you know something they don’t, you are the expert so remind yourself of this before any interview.

 

2.Never say no comment!

No comment is like a red flag to a journalist.

It makes them think you are hiding something if you don’t have anything to say. More importantly it makes your audience think you are hiding something if you are quoted saying “no comment”.

 

3.Silence is golden

It is best to keep your tone steady and also keep your sentences short.

Don’t feel like you have to fill silence as silence shows confidence and credibility – don’t be afraid to have the confidence to stop talking!

 

4 Watch your body language

Body language can often show you are nervous.

Everyone has little habits they do subconsciously. This can be a dead giveaway for nerves, so I recommend that you record yourself on camera or get someone else to record you, and try to correct your body language. 

 

5. Breathe!

It might sound silly, but remind yourself to take a moment to breathe to calm yourself down!

Training..

If you would like to find out more techniques for controlling and preparing for press interviews, we provide media training services from our offices in Dublin and Cork.

Our training is very practical and we always prepare thoroughly in advance to ensure that the sessions are relevant to you and your sector and that you are given tips to keep you on message and in control of the interview, even when it could be a pressurised situation.

I lead the media training team at Fuzion and my experience as a former journalist will help to carefully support you and your team in those interview situations, allowing you to achieve best results for you and your organisation.

With our help, you will learn how to speak authentically and memorably, making you a more polished spokesperson, business leader or elected official. You will learn how to plan and prepare your media strategy and once “live” we will show you how to stay on message, how to turn a hostile interview into a positive outcome and how to rise above the white noise of everything else.

Whether on-camera or on radio you will become calmer, confident, engaging, personable and most importantly believable.

As part of our training we will digitally record you in front of a live camera for immediate feedback and help you to skill-up faster than you ever thought possible.

Our media training includes;

• Interview techniques for in-studio, and telephone interviews, familiarisation with the interviewer
• Interviewing methods to stay ahead of all journalistic approaches
• Simulated interviews with hard hitting questions and helping to analyse answer direction
• Introducing an opponent for interview and hone your combat technique

If you are interested in our Media Training services please contact us and we can create a bespoke training solution for your needs.

Ciara

Ciara Jordan is an Account Director with Fuzion Communications and she leads the media training team, from our offices in Dublin and Cork.

Gina London: You are who you choose to be, so change is possible

“It was my brother’s wedding and as the best man,” my Dublin taxi driver tells me, “I’m supposed to give the toast.”

“Now, I’m not a reserved individual. I’m normally outgoing and confident. I’m a national handball champion,” he says. “But when I stood up to speak, I suddenly blanked. I couldn’t remember a word. I looked down at the notes I was holding but my hands were shaking so much, I couldn’t read. I bombed.”

That was 21 years ago, he says as the taxi nears my destination. My handball-champion driver says he lives in dread considering that one day in the future he will be expected to give the eulogy at his elderly father’s funeral.

Do you label your public-speaking ability or leadership style by a single experience? During the recent Fine Gael debates, one of the candidates stated: “I am what I am” when asked about himself.

Are we? Is it that all there is?

“I am who I am” sounds like a passage from God in the Bible or Popeye in the cartoons,” retorts Alan Weiss, PhD, an American thought-leader in career coaching and consulting whom the New York Post describes as “one of the most highly-respected independent consultants in the country” and whom I interviewed via email.

His latest book, co-authored with another notable American executive coach, Dr Marshall Goldsmith, is Lifestorming, Creating Meaning and Achievement in Your Career and Life. Between the two of them they have written more than 100 books on human behaviour.

Your past does not define your future.

When I asked Alan if he wanted to share any Irish experiences he may have had, he wrote: “I love the joy of the Irish and I loved driving through the Northwest, but I never had a question answered without the prefix, ‘After 800 years’ of British oppression‘.”

I hear that prefix all the time, too. Of course, experiences from our past may be part of our story.

But we can learn from them and move forward. They do not need to define us.

We can change.

“Acting in any way and denying the ability to change and alter for the right occasions bespeaks someone who is so completely inflexible and self-centred as to be oblivious to others.” Alan says. “Who chooses to be boring?”

I would expand upon that adjective by adding, fearful, or timid, or cynical, or whatever other limiting label we – or perhaps others – may attach to ourselves. We do not have to stay married to it. If a personality label is holding you back, take action to start unloading it now.

You can change.

“Character can be developed. Lifestorming identifies six building attributes which can be improved on with respect to others,” Alan says.

“There is no balance between competence and warmth. They are both rheostats. Not on/off switches.”

“Leaders are made, not born. Most of the literature shows that the critical feature of successful leadership is flexibility, not some perfect style.”

“Machiavelli said that successful people adapt their manner to the times.”

Consider a single bold action to reboot your character in a positive way

For instance, I met Alan four years ago, when I was living in Italy. I had read a couple of his books and reached out to him to say how much I appreciated what I had learned.

“If you ever come over here to visit,” I tagged, “I’d be delighted to buy you a cup of coffee.”

A few months later, he and his wife came over on summer holiday and I caught up with him in the marbled lobby of the Four Seasons in Florence where they were staying.

He didn’t take me up on that coffee, but he did give me invaluable advice.

Understanding that my inability to speak Italian at a professional level was limiting my ability to properly network and develop my own consulting business, Alan encouraged me to seek out an English-speaking country.

I did. And now, after two years living here in Ireland, it has made a world of difference. I am grateful.

So, to my taxi-driver, don’t wait until your father is dearly departed.

Take charge of your fear of delivering a speech in public. Write a rip-roaring eulogy for your dad.

Invite over loads of friends and family. Present your speech to everyone gathered while your dad’s alive to hear it.

He’ll thank you for it and you will thank yourself for taking the step toward changing your personal outlook.

What about you?

What is your limiting label? What can you do today to shed it?

“We are who we choose to be.”

From presentations, to one-on-one scenarios, from spoken to written if you have a question about communications that you would like me to deal with in my column in the Sunday Independent please send me an email at gina@fuzion.ie .

Gina London

Gina London is a former CNN anchor and international campaign strategist who is now a Strategic Communications director with Fuzion Communications. She serves as media commentator, emcee and corporate consultant. @TheGinaLondon

Take AIM at your audience and make them like you

Today I am going to talk about likeability.

It’s something you should strive for when you’re presenting in a business setting. Practically every business communication event involves selling something. If not directly a product or service, then at the very least, a point of view.

You are likely hoping to persuade your audience of something or trying to motivate them to do something, aren’t you? Therefore, finding a way to demonstrate that you care about the people with you in the room when you present is precisely the way to encourage them to care for you and your position.

Last week, when I emceed the Irish Centre for Business Excellence conference, keynote speaker, psychologist, and author, Owen Fitzpatrick, reinforced this idea as he explained how influence is best achieved when you spend time asking questions of and taking an interest in the other person first.

In short, we teach people how we want to be treated.

For many, this “be likeable” notion might not come naturally. Instead, we focus on our proof points and logic to carry us through. Sorry, folks, because I do want you to like me but, blech – that is often super boring.

But knowing some need a structure to dial up on “likeable”, I teach my clients to apply a logic-based methodology.

Derived from communications lecturer JD Schramm of Stanford’s Graduate School of Business, this approach helps you get systematic in your presentation preparation – especially if you’re not naturally inclined to consider others.

The methodology is boiled down to three simple letters: AIM.

Audience. Intent. Message. In that order.

1 Audience

Take a moment to consider who is in your audience.

Are they new-hires or veterans? Senior management or the executive board? Women or men? Both? Other? Do they prefer Elvis or the Beatles? PCs or Macs? Coffee or Tea? For my Irish audience, Barry’s or Lyons?

When CNN first promoted me to anchor, they sent me to an anchor-training school in Dallas, Texas.

I didn’t realise there was such a place. There is. One thing the trainer told me back then in Texas particularly stuck with me.

He said that no matter how dry or dense a story may seem, someone out there watching will be emotionally affected by it.

“Every story has a ‘hope, dream or fear’ attached to it,” he said. It’s important to try to see the pictures inside their heads.

I sometimes ask clients to write their presentation agenda.

Next, write a second agenda from the audience’s point of view. Then I have them throw out that first agenda and begin again from the second one.

This is what I mean by truly considering the others’ points of view.

2 Intent

Your intent is never simply to inform.

If you’re just doing that, then you might as well simply put your information in an email and hit the send button. You must be trying to motivate or inspire your audience to some sort of action.

Define your goal very clearly. Too often I see this one overlooked.

The goal is too broad and ill-defined. What is it exactly that you want your audience to do after you’re finished speaking? Even if it’s just to agree to another meeting. That’s okay. Be very specific.

3 Message

Only after you have dealt with points one and two should you move on to craft your message. Like intent, this must be clear too. Write it down. One sentence!

Here’s the definition I learned from organising campaigns:

A message is “Brief, Memorable, Repeatable, Emotional and Data-backed“.

But it’s not only the data. While supportive, taken stand-alone, data dumps, as I already mentioned, are often dry and boring.

Your message is your ‘call to action‘ – your spoken declaration of your written intent, your motivation!

State it clearly and state it often. Don’t assume your audience is just “getting it“.

If you know your AIM, before you start writing, you will be better at framing and outlining your talk.

A client wrote to me just this week proclaiming that he now realises “this isn’t going to be an easy fix. It will take serious effort“.

He’s right!

Here’s a prime example from one of the readers of my column:

The 82-year-old writer shared that he learned how “to think and speak more clearly” through communications training.

He applies the training all the time, including just last Saturday when he said a few words at his 80-year-old sister’s birthday party in London. “Communications training has become a way of life.“, he wrote.

To my client and you lovely people reading today: Exactly.

Applying AIM and becoming deliberately more likeable to your audience will take time. But I promise, it is worth it.

From presentations, to one-on-one scenarios, from spoken to written if you have a question about communications that you would like me to deal with in my column in the Sunday Independent please send me an email at gina@fuzion.ie .

Gina London

Gina London is a former CNN anchor and international campaign strategist who is now a Strategic Communications director with Fuzion Communications. She serves as media commentator, emcee and corporate consultant. @TheGinaLondon

Gina London: Face Your Fear! My Top 3 Tips for Public Speaking

If the thought of public speaking fills you with dread – like you’re about to walk a tight wire high above – without a net – please read on for my top tips that appeared in my column this week in the Sunday Independent, “The Communicator.” 

If I go on The Late Late Show and ask the audience to “raise your hand if you’d like to stand in front of everyone else and give a presentation”, how many hands do you think would shoot up?

If statistics are any indicator, most of you would literally rather die than get up and speak in public.

Fear of public speaking, as you may already know, is often listed as people’s number one fear. It out paces the fear of death or the fear of flying.

This brings me to a letter I received this week from a reader. He writes:

“I love your column and three words that would describe me would be ‘curious’ and ‘confident’ in one-to-one conversations, but a very ‘nervous’ person when it comes to standing and speaking before an audience.

As an owner of a small business, I have occasions to stand and speak about my business. But, to be honest with you, I would rather visit the dentist than give a speech.

I know how important it is to the growth of my business but the fear I have of public speaking is just too great. I get very red, my hands shake and I have the dry mouth of a desert.

Please, please how do I get over this fear?”

If you’re like some fad-dieters who keep looking for a quick trick to shed pounds (or kilos or stones or whatever), I have to point out there is no magic pill to do that or to instantly shake your stage fright nerves.

But, here are three things that should help:

1 Think positively

In an old episode of The Brady Bunch (please tell me you know this show!) Mike Brady tells daughter Jan, who is petrified of giving a speech, to imagine her audience wearing only underwear.

I won’t go that far, although you’re welcome to try it for a laugh. But I will tell you that in my experience, every audience — no matter how they are attired — wants you to succeed.

That’s a really positive place from which to start. They’re looking to find meaning in why they are there. They want to connect with you. Bear that in mind. Be self-affirming.

You step up on stage at 100pc.

2 Take time to write it right

Don’t wait until the day before you have to speak to write your speech – Give yourself proper time to prepare.

When you craft your speech, make sure to consider and address your audience’s interests and not simply your own. What’s in it for them?

If you operate on a “brain-dump approach”, that’s fine for your first draft, but revisit it the next day to refine and edit. Get early, honest feedback on your script from a colleague.

Remember, too, that the way you write may not be the way you speak.

Are you writing words you’re comfortable with? If the words aren’t conversational to you, they won’t sound conversational to your audience.

If you want to be comfortable with your public speaking delivery, you must first be comfortable with your written material.

3 Practice out loud and on camera

That silly joke, “How do you get to Carnegie Hall?” comes to mind. Answer: “Practice. Practice. Practice.”

This is where you really can combat potential butterflies. You have to practice the same way you expect to deliver.

For instance, if you’re going to present standing up, then stand up when you practice.

Don’t forget details like voice quality, energy and expression.

Many people are uncomfortable hearing the sound of their voice when it’s projected, so they hold back when they practice. That’s a mistake. You should practice as performance-day-like as you possibly can.

Smile. Gesture. Get into it. Try to get off-script. You’ll connect better with your audience and that’s the whole point.

“I feel like an actor,” one client told me recently. That’s okay at first. Over time, it will feel natural.

Bonus tip: Get help

Years ago, at my first job as a journalist with the Orlando Sentinel, I joined a “Toastmasters” group. With clubs all over the world, Toastmasters members deliver a wide-variety of speeches, receiving structure and encouragement along the way.

Joining wasn’t a job requirement, but I thought, “Hey, if I’m developing my skills as a written story-teller, it would be a good idea to practice telling stories aloud too.”

It was a great experience and one that helped me during my transition to on-camera reporting at CNN. I’ve since enjoyed going back as a guest speaker at Toastmasters clubs including in Lagos, Nigeria, and at the West Cork Toastmasters, one of top performing clubs here in Ireland.

With the right coaching, practice and time, public speaking comfort is a gift available to us all. Or, as you may have heard once or twice on The Late Late Show, “There’s one for everyone in the audience.”

So, go on. When I ask, raise your hand.

Whether through Toastmasters or another training programme, I’d love to hear from readers who are learning to overcome their fears of public speaking. What is working? What are you still struggling with? Email me at sundaybusiness@independent.ie

Gina London

Gina London is a former CNN anchor and international campaign strategist who is now a director with Fuzion Communications. She serves as media commentator, emcee and corporate consultant.