Archive for the ‘Branding’ Category

What should Bank of Ireland do with their sponsorship of the Ulster Rugby team?

April 12, 2018

Ulster Rugby

Today, Bank of Ireland issued a statement to the media concerning their sponsorship of Ulster Rugby.

They have said that it is ‘highly concerned‘ and is reviewing its partnership with the province following the Belfast rape trial.

In their statement the bank confirmed that it has conveyed concerns to Ulster CEO Shane Logan following the high-profile trial.

As a sponsor of Ulster Rugby, Bank of Ireland is highly concerned regarding the serious behaviour and conduct issues which have emerged as a result of the recent high profile trial,” read a Bank of Ireland statement.

The Bank has formally conveyed these concerns to the CEO of Ulster Rugby.

It is of paramount importance to Bank of Ireland that our sponsorship activity aligns with and supports our core values, and reflects positively on Bank of Ireland through association.

We understand that an internal review is underway. We expect this review to be robust, to fully address the issues raised, and that decisions will be taken – and policies and protocols be put in place – that fully address the issues that have arisen.

“Given that a review is underway, we won’t comment further on this issue at this time.

What do you think of what Bank of Ireland have done here?

Let’s look at what they have said first..

They are highly concerned regarding the serious behaviour and conduct issues..

At least this shows their position about what emerged during the court case – in truth, while “highly concerned” is strong language it is probably not going far enough considering what did emerge during the trial.

During the trial the court heard about a series of WhatsApp messages in which Mr Olding said “we are all top shaggers”

Mr Jackson wrote: “There was a lot of spit roasting last night.”

Olding told the WhatsApp group: “It was like a merry-go-round at a carnival.”

The Bank has formally conveyed these concerns to the CEO of Ulster Rugby..

They are letting us know in advance of any decision by Ulster Rugby their position with this issue.

It is of paramount importance to Bank of Ireland that our sponsorship activity aligns with and supports our core values..

The reason any brand sponsors anything is to associate with the brand values and gain something positive from this – the bank are saying clearly here that what has happened here does not align with the core values.

The sponsorship is of huge importance to the sport and if it was pulled, without doubt this would have an impact on many.

Given that a review is underway, we won’t comment further on this issue at this time..

By acknowledging the review by Ulster Rugby (they mention the robust process) they are sort of saying “lets wait and see and we’ll decide what to do next“.

OK…

Let’s be clear – the statement issued to the media was written for the public’s benefit – they want us, their target audience to know that they have core values, that they aren’t happy with what happened and how this may impact on them and that they have conveyed this to Ulster Rugby.

While the statement from them has come a little bit too late (they could be accused of reacting now because of the public backlash) it is clever to a point as it gives them advance “wiggle room” around any decision coming from Ulster Rugby.

If Ulster Rugby go light on the two rugby players Bank of Ireland can kill their sponsorship (potentially damaging to the sport) and they are off the hook. They would possibly have to consider the possible backlash of avid sporting fans.

If Ulster Rugby go heavy and fire the players then the bank have already made their position clear in advance and can count this as a “core values” win.

Our advice..

Their blatant disrespect for a young woman, as demonstrated through their deplorable messaging to each other,  cannot be tolerated under any circumstances.

People, young and old look up to their sports-stars and they must be held to very high standards.  We expect that of our heroes.

If Bank Of Ireland are really concerned about their brand (for legal reasons they may have to go easy) they should state categorically and with no uncertainty that they will pull their sponsorship if these players are allowed to play for the team again.

These men demonstrated without question the most horrible behaviour and disrespect to women and this should be called out plain and simple, for all our sake.

Bank of Ireland must really think of their brand and not wait in the wings to see what action Ulster Rugby will take.

Be brave Bank of Ireland..

Greg Canty 

 

Consumer Branding and JK Rowling

March 7, 2018

Britney Spears

As I sit at home on a snow day working like many others across the country, which is all made possible by the glorious Google Drive, I started wondering about what my next blog should be about – something riveting, meaningful and life-changing?

But instead I decided to write about the fact that I was obviously unaware of two things that other people seem to have already known, and I’m going to use those things to talk about what we do for our clients.

For instance, did you know that:

1 – Britney Spears has subliminal messaging in her lyrics – GENIUS!

2 – JK Rowling is actually Robert Galbraith?

Well I didn’t, and the fact that I didn’t know is probably the mind-blowing part.

Also, if you are not watching the TV series BBC’s Strike (which is based on the books) you need to.

Knowing the Britney fact has now altered part of my youth and I wish I could go back to that time to see what this would have meant to me then and if it would have made a difference?!

Britney was and still is so influential, but I’m sure it would have made for an epic OMG conversation between friends!

The second mind-blowing fact is one that I feel is a reflection of what so many of us would like to do – trying something new and not being held to a certain level of expectation, which is the whole reason JK Rowling chose to write a series of crime novels under a fictitious name.

She wanted to begin a new writing career in a new genre and to release her crime novels to a neutral audience, free of expectation or hype.

Consumers can see examples of this on a daily basis with “Umbrella Brands”.

This is where a big brand buys another brand or launches a similar product under a different brand name, some of which fall into the affordable price range.

This happens so often in the beauty industry and it is why there are so many “dupes” of different products or cheaper alternatives.

L’Oréal do this very well with a portfolio of international brands such as NYX, Maybelline, Essie and Garnier to name a few – Full list here: www.loreal.com/brand

An Irish brand that has done this very well is Bellamianta, the brain child of Linda Stinson and Lisa McDermott. Last year we saw these two amazing business minds launch Iconic Bronze, a more affordable tanning product, less than three years after the launch of Bellamianta.

 

With the help of their Irish brand ambassadors, Jade and Laura Mullett, this tan became so sought after than it made its way onto the shelves of Primark.

In communications we encourage our clients to think outside the box and try new things.

Whether that is how we launch a new product or campaign, the way we plan on revealing new company branding or working with a brand ambassador for the first time, or it could even be with a social media strategy and how to reach new audiences.

At Fuzion, when we meet a client for the first time it is important that we get to know them and have a clear understanding of what they do and what their objectives are.

From here, as a team, we put our heads together using the many years of experience we have to generate concepts and formulate a strategic plan that will work to the client’s benefit, delivering consistent and cohesive messaging that will help them get noticed and make an impact in a crowded market.

Our creative design team is also on hand to develop outstanding, eye catching and conversation starting designs that will leave the target audience remembering your brand.

Maybe we can help you to be like Britney or JK?!

Arlene

Arlene Foy is an Account Manager with Fuzion Communications, a full service agency who have offices in Dublin and Cork.

 

The Beginning of Our Journey

March 2, 2018

Fuzion DesignRecently myself and Fuzion’s Creative Director, Jonathan, held an internal presentation.

We added a few new members to the team, some of whom had not worked directly with designers before. So to introduce ourselves, what we do, and how we do it we came up with a little presentation.

The presentation itself was not all that different to what we do for clients.

We explain the research, driving ideas, the process and how we deliver our final result – but there was a key difference.

Jonathan had the idea of putting in one slide of how we got into the design, day one, what sparked our interest, what visuals or interaction fuelled our love for design.

This exercise became the most fun part of the presentation, and an interesting insight for each other into our reasons why.

Have a look at the visual above..

I am not going to dive into who liked what and for what reason but it was nice to look back and see the beginning of our journey, to remind us of why we started and even question if it was still relevant..

It was.

Paul Wade

Paul Wade is part of the Graphic Design team at Fuzion Communications who have offices in Dublin and Cork, Ireland

 

Capturing your Story

February 23, 2018

In a previous post we outlined our Fuzion Process, which is a framework that we use with clients for their planning.

We use this “Story” framework and we find that it brings a very sharp focus to all marketing activity, to ensure the very best outcomes.

Our process follows some simple steps:
1. Understand your story
2. Capture your story
3. Make sure your story is found
4. Tell your story
5. Engage with your story online
6. Protect your story

In the last post we spoke about ‘Understanding your story‘ and the possible role of a brand workshop to help bring some clarity to exactly what you are trying to communicate to your target audience.

The next step is all about capturing this story.

Capture your Story

Once you understand the story that you want to tell, it’s important that this is captured visually in a way that connects with your target audience.

We judge things quickly by how they appear to us, so whenever and wherever anyone comes across your products or services in your website, promotional material, vehicles, premises and even the individuals in your team, that these tell the right, professional story.

Does it convey professionalism, is it modern, is it unique or is it very generic, does it convey your story simply and clearly, does it appeal to your target audience? Has the organisation moved on and is it time for a refresh?

Someone is always making up their mind about you by how you appear to them.

It is vital that the graphic design work and the execution of this needs to be sharp and consistent on all platforms when your brand is being presented so that your story is properly captured and told.

Click here to see some of the work that our Creative Team have been doing for clients

If we can be of help in any way you know where we are!

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork, Ireland

Understanding your ‘Story’

February 12, 2018

Fuzion - Brand Workshops, Dublin, Cork, Ireland

In a previous post we outlined our Fuzion Process, which is a framework that we use with clients for their planning.

We use this “Story” framework for all of our clients and we find that it brings a very sharp focus to all marketing activity, to ensure the very best outcomes.

Our process follows some simple steps:
1. Understand your story
2. Capture your story
3. Make sure your story is found
4. Tell your story
5. Engage with your story online
6. Protect your story

 

Understanding Your Story

In this blog post we will deal with the very first step, which is ‘Understanding Your Story‘.

It is our job as marketers to help our clients tell the story of their business, organisation, products and services effectively so that when people talk about these things they say exactly what we want them to say.

Before we create any plans, it is a crucial first step to understand exactly what the business is all about, what makes it special, where it is going and what it needs to do to get there.

To assist this step, we often conduct a Brand Workshop with clients, which is a very simple way of capturing all of this and defining their “story” or brand.

We also find that this powerful process helps to motivate the team, reminding them about what makes them special, providing them with clarity and defining exactly what needs to be communicated as part of the marketing process.

During this process we work together with the team to probe what it is that they do, how they go about this work and what the driving force or essence of the organisation is.

We look at the values, the core characteristics, the vision for the business and the mission that the team is on together to achieve this vision.

We even do some visualisation work to help the team crystallise what it is about them, that makes them special and different from competitors.

This work paints a clear picture of the brand or “the story” of the business, which must then be captured and told.

One of the outputs of this process is a Brand Brief, which we would give to our graphic/creative team to help them deliver this story visually for the client.

To find out more about our Brand ‘Promise’ Workshop click here

If we can be of help in any way you know where we are!

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork, Ireland

Don’t be a Monkey!! – Personalise your Email Marketing

December 3, 2017

Monkey 2

I just received an email with an attachment from a firm of Accountants – instead of having their desired reaction and me reading it, I felt compelled to use the same amount of time and actually write a blog post that someone might feel is useful.

The body of the email read:

Dear All,

Attached please find our Newsletter which we trust will be of interest to you.

Should you have any queries regarding the attached, please do not hesitate to contact us.

Yours sincerely,

(Not signed by anyone)

Ok…some email marketing tips if want to have any chance of success.

Dear All

This is insulting and pointless. You have my email address and you more than likely have my name. There is a much bigger chance of me reading it if you personalise it.

Attached please find our Newsletter which we trust will be of interest to you

Jesus, make some attempt at talking to me instead of opening with “attached”.

By the way, the trust part is just silly..

Should you have any queries regarding the attached, please do not hesitate to contact us.

The only query I have is why you are sending out such a pointless newsletter that is just making you look bad instead of the opposite.

Yours sincerely,

How can it be sincere when you haven’t used my name and you haven’t used yours. It’s lazy, not sincere.

Use E-Marketing Software

The big tip is to use simple, low cost, easy to use, easy to customise Email Marketing software that makes all of the above really easy to do.

  1. You can design really nice looking e-newsletters without too much trouble
  2. You can easily personalise the emails to each individual
  3. There are no attachments so it won’t get blocked by some servers
  4. It will tell you how many people opened it and who they are
  5. It will tell you how many clicked the links to your website and who
  6. It lets people unsubscribe easily by just clicking a button

We use a really great service called Mailchimp for our client campaigns – It’s easy to use and quite economical.

Think!!

My last tip, and probably the biggest one of all is to take just 30 seconds and think about the person you are sending it to – how would they feel if they got a generic, cold, patronising email?

There is no doubt that they would have put a lot of time and effort into this newsletter, but instead of it doing a positive job for them, it actually does the opposite.

What’s worse is that most of the recipients will either be clients, prospects or business connections.

Something we always say to clients is…Never write a cheque to make yourself look bad!

Rant over..

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

The Future!

November 6, 2017

The Future Conference

I spent this weekend at The Future Conference in Dublin, with about 2000 of my peers, and a few of my heroes.

Like most design conferences, it was set on a range of stages, each with a difference agenda and mechanic, ranging from Q&A style platforms, individual presentations, staged interviews and a pop-up artist’s studio.

And like many design and creative conferences, there was a stellar line up (more about this in a bit) crammed into a packed schedule. Unlike any conference that I’ve been to, this one had an agenda, where the speakers were to talk about “The Future”, and what it meant to them, to our industry and our work, which largely meant that rather than the standard portfolio review, we got to have deeper insights into where things are going in the design world. 

Usually I come away from these events with a sense of both love and hate – a love for the work I’ve seen and a hate for my own work, but with a resolve to do more, work harder and be a better designer, and The Future was no different – but this time, as I watched the speakers talk about our collective futures, I found myself looking back and examining why I had chosen design as a career in the first place. 

Future Conference 2017

The Why?

There are various routes into design – many of us start out with either a flair for art, or an unhealthy obsession with pens, pencils and paper.

Mine was no different, I remember one particular art set I got in 1978 and the hours obsessing over colouring in, and I remember spending hours drawing band logos on my school bags. And looking back on it, it was really quite clear that there was only one industry that I was going to end up in!

And (long story short!) this has brought me full circle to thinking that I am so unbelievably fortunate to be part of this creative industry, one that keeps me awake at night trying to figure out solutions to projects, one that gets me talking about crazy sounding intangibles about why we chose fonts and colours, one that makes me passionate about other people’s businesses, sometimes in an almost obsessive manner, but one that rewards me, because as one speaker said “When I do my job well, my clients can do theirs better”.  

The Future was brilliantly illuminated with speakers such as international superstars Sagmeister (of Sagmeister & Walsh), Paula Scher (as seen on Netflix’s Abstract series, a must see!) and Steve Espo, and the incredible homegrown talent such as Brian and Paul from Detail, designers and educators Lara Hanlon, Bob Grey and David Smith who collectively showed us that design is a huge range of things: it is a partnership, solution building, a shared collective experience. It is informative, it can be beautiful, and it is a vehicle for ideas, profit, emotions and humanity.  

If you want me to tell more about some of the things I saw, or if you want to know how I can apply my learnings to your project, just get in touch.

The future is very, very bright!

Jonathan Leahy Maharaj - FuzionJonathan

Jonathan Leahy Maharaj leads the Graphic Design Department in Fuzion with offices in Dublin and Cork, Ireland 

New Business or Brand Name – Check first before you launch!

October 8, 2017

 

Coca Cola

I am perhaps betraying my age here, but when I was a young boy, I sang along enthusiastically to the ‘Safe, Cross, Code’ song, which was part of a road safety campaign on Irish TV fronted by ‘Judge’, a puppet dog with a patched eye.

The mantra of the road safety campaign was always to look left and right before you cross the road. The same rule applies when choosing a new name for your new business or launching a new branded product to the market. Always check first to ensure that your new business name or brand is not being used by somebody else.

Very often, many start-ups make the mistake in believing that a positive search result of the Companies and/or Business Name registers means they are free to trade under their desired name. This can be a fatal and very expensive mistake to make.

Only a comprehensive ‘Freedom to Operate’ search of the Trade Marks Registers in the territory where you propose to trade can provide you with a comprehensive risk assessment of whether you are free to operate under your desired business name.

The very same applies when you want to launch a new branded product to the market. You need to ensure that your proposed brand, in whatever forms it takes, be it a word or logo, does not clash with identical or similar existing brands already in the marketplace in your industry sector.

Wanderly Wagon - Judge

Why, you may ask, is it actually necessary to do a Trade Mark search?

The reason lies in the fact that a trade mark is a sign which distinguishes the goods and/or services of one trader from those of its competitors.

When a trade mark is registered in the territory where a trader operates or proposes to operate, it gives the trader a legally enforceable right to stop others from using, without consent, identical and similar signs in relation to goods and services which are identical or similar to those of the trader’s trade mark registration. You therefore need to be aware of these legally enforceable rights.

Undertaking and analysing trade mark and design searches is a highly specialised skill which only a Trade Mark and Design attorney with years of experience and knowledge of ‘risk of confusion’ law can provide.

Doing ‘DIY’ online searches runs the serious risk that the owner of an identical or confusingly similar trademark that you have not discovered will come out of the woodwork and sue you. You may either have to abandon your plans or incur significant expenditure in contesting a legal challenge from the owner of that earlier trademark.

In some cases, a legal challenge may result in the holder of an earlier trade mark obtaining a temporary injunction from the courts prohibiting you from trading under your chosen name or brand. This could be disastrous, particularly if you have already spent time and money in developing your brand. You may also be faced with the prospect of having to pay the earlier trade mark owner’s legal costs should they win in court against you.

In Ireland, a further complicating factor is that not all earlier rights may actually be on the Trade Marks register.

Ireland is a ‘First to Use’ country which means that the owner of an earlier brand may have sufficiently strong unregistered rights to sue you for ‘Passing Off‘. Passing Off is an action which protects the goodwill and reputation built up under a brand name. Additional non-trade mark register searches will therefore need to be carried out and analysed to provide you with a robust and comprehensive risk assessment.

I have many years of experience in undertaking ‘Freedom-to-Operate’ and Trade Mark clearance searches, having assisted some of the world’s largest companies in clearing their most important brands.

In a recent instruction, l assisted and advised an Irish based software company to clear its trading name in Ireland, the European Union and the United States. Also, in a complex instruction a number of years ago, I advised a large multi-national FMCG corporation to clear a brand for use throughout the European Union.

The brand I cleared is now highly successful and one of the leading pet snack food brands on the market. In both cases, it would have been highly risky for my clients to operate and launch their new brands without first undertaking a comprehensive trade mark search program.

The process is quite straight forward and relatively inexpensive, so its always much better to be sure before committing big budgets.

So…can you remember that song?

Niall Tierney - IP LawyerNiall Tierney

Niall Tierney is a Legal Brand Consultant to Fuzion Communications and an IP Lawyer located in Dublin, Ireland,  Managing Director of TIERNEY IP, a specialist law firm which assists and advises businesses in clearing, protecting, enforcing and monetising trade marks, designs and other Intellectual Property rights.

 

Spinners, Patents, Trade Marks and protecting your most valuable assets

August 30, 2017

Spinners

Most parents will no doubt be aware of the latest on-going fad; fidget spinners.

Few will realise however that the original inventor of the fidget spinner, Catherine Hettinger, has lost out on millions because she did not take steps to renew the US Design Patent, which she previously took out for her invention.

Design Patent

In a nutshell, a Design Patent (simply known as Design Registration in Europe) is a monopoly right given to you by the territory where you require protection in return for your agreement to publish the details of your design. This means that nobody can use your design without your consent, which is usually granted by means of a written licence agreement.

In most countries, your Design Registration will last for 25 years provided you pay a renewal fee every five years.

On a recent trip to Florida, I learnt about Catherine Hettinger’s unfortunate story. Due to the perceived high cost of renewing her Design Patent, Ms Hettinger allowed it to lapse. This meant that she could no longer prevent third parties from using and commercialising her design.

As expected others have now commercialised Ms Hettinger’ design and have earned millions from doing so. Catherine Hettinger’s tale is a salutary one and applies equally to brand and new business owners.

Trade Mark

All too often, businesses will spend considerable time and money in developing and bringing a new brand to market, but will fail to take any steps to protect the very brand they have spent so much developing.

Unless you have been trading under a particular business name or have established significant business goodwill under your brand, you will find it very difficult to stop a copycat from starting a business under an identical or confusingly similar brand.

The only way you can stop a copycat if by registering your brand as a Trade Mark.

What is a Trade Mark?

A Trade Mark is essentially any sign you use in your business to distinguish your products and/or services from other traders.

By registering a Trade Mark, you get an instant State backed exclusive right to prevent others, without your consent, from using identical or similar signs upon, or in relation to the goods and/or services covered by your registration.

If you find that somebody else is using a sign which you believe is identical or confusingly similar to your trade mark, you only need to produce your Certificate of Registration in court as proof of your right.

Without this trade mark registration, you would have to convince a court that you have been trading long enough to establish a protectable business goodwill under your business or brand name.

Obviously, new business and brand owners will not even be able to get past this first hurdle.

A Trade Mark registration also has other advantages.

For example, few businesses realise that their brands are their most important and valuable assets. The law recognises this and therefore regards a trade mark registration as a property right. Like any other property right, you can use your registered trade mark, or registered design, as collateral for loan or investment finance.

I once acted for a client who did just this and was able to save its business from collapse. Trade Mark and Design registrations can also be licensed, transferred and bequeathed like any other property right.

Trade Mark and Design registrations also have the advantage that they are protected as property rights under the Irish Constitution and the EU Charter of Fundamental Rights, which effectively makes it near impossible for the Government to sequestrate it.

So, what does it cost to secure a trade mark registration?

Like Catherine Hettinger, many businesses are initially put off by the upfront costs of protecting a brand by means of trade mark registration. This is false economy.

By way of illustration, the upfront cost of registering your brand as a pan-EU trade mark (EUTM), without any objections or challenges, starts at approximately €1,500 ex VAT.

While this might seem a lot to many SMEs, you have to bear in mind that you are securing a monopoly in each EU Member State for an initial period of 10 years (an EUTM can be renewed indefinitely every 10 years). Rounded up slightly, this works out at an annual cost of €5.50 per EU Member State. I know of no insurance policy that would cost this little!

Niall Tierney - IP LawyerNiall Tierney

Niall Tierney is an IP lawyer located in Dublin, Ireland brand – Design protection lawyer and Managing Director of TIERNEY IP, a specialist law firm which assists and advises businesses in clearing, protecting, enforcing and monetising trade marks, designs and other Intellectual Property rights.

If you would like to discuss the protection of your brands or business names, please email Niall at niall@tierneyip.com. Alternatively, he can be reached at 01 2544116.

10 Years of Hashtags – The Magic is in The Message

August 23, 2017

Hasttags Explained

I see the confused look on their faces and Hashtags are often just one step too far!

What is all this hashtag business?” I get asked.

At times it does feel like we are talking another language…

At my social media courses I think it is the one thing that definitely seems to bother people the most. It is a step too far: On Twitter they understand followers, they get following and know that tweets must be less than 140 characters but the mere mention of Hashtags and it seems to add that Tipping Point of confusion that never fails to get a few moans and groans of exasperation. Too much!

So what the hell are these nasty things and how and when might you use them?

In very simple terms a Hashtag is a means of adding a “tag” or label to a post (tweet) on Twitter by using the “#” symbol followed by a continuous set of characters. This is normally a word or a few words joined together.

For example if I prepared a tweet about a new shop opening in town I might tweet “Great to see a new shop opening on Grafton Street #Positivity

When you do this on Twitter it automatically changes the colour of this text, making it stand out and it also adds some “link” functionality to that word(s). If you click on this “link” Twitter will display a list of all the tweets where this hashtag was used.

In a way it gathers them together, which is really handy if it brings the reader to a bunch of tweets about a topic they were very interested in.

While Twitter will track popular topics and show you the keywords that are used most frequently in posts (trending) it will also track the most frequently used hashtags. If everyone who is talking about a popular topic uses a particular hashtag to label these posts it not only gathers them together but it also helps to get the topic trending.

Hashtag ExplainedSo when might I use a hashtag?

For me the single biggest advantage to the use of a hashtag is the simple colour change to that keyword. The text appearing in a different colour draws the readers attention to it and when used properly it can help to communicate the subject matter of that post. The link functionality as discussed earlier is an added bonus.

You can use your own hashtags (there is no ownership of them) or decide to join in on conversations about topics where a particular hashtag is being used already and use it in your posts – this can give you and your tweet visibility if this topic has stirred up a lot of interest.

For me a hashtag can be used in a powerful way to signify a Key Message of yours or a significant  “Breadcrumb” (click that link for my blog about key messages) that you wish to leave behind about you and your business for the reader.

You might use a hashtag to label posts about:

  • An event or concert #LondonFoodFest or #EP14 (Electric Picnic 2014)
  • Elections #LE14 (Local Elections 2014)
  • A place #Dublin
  • A cause #LGBTRights
  • A sentiment #LoveCork
  • An outlook #Positivity
  • A philosophy #WinHappy
  • A show #Murnaghan
  • Your team #LFC #YNWA
  • Publicising job opportunities #Jobs or #JobFairy

You can use the hashtags in very many ways to suit the occasion and to draw extra attention to the point you want to make or a particular keyword(s) in your post.

Murnaghan

You will find the more progressive TV shows will encourage the viewer to tweet about a topic being discussed and will suggest a hashtag to use – in a way the viewer is asked to “join the discussion“.

Hashtags are also appearing in adverts for brands, where they are often used to help create an association for the consumer between a sentiment and the product or service #LoveLife.

For me hashtags are used best when you decide on a “family” of these, which should be used consistently for you and your business.

Having decided on your key messages you might devise a range of hashtags that might best be used to communicate these little breadcrumbs about you and your business.

For example a restaurant in Dublin who prides themselves on using local artisan suppliers, who have an extensive menu with good gluten free and vegetarian options, who stock a range of craft beers and is very proud of the city and who offer free treats on a Tuesday, might regularly tweet using hashtags such as:

#SourceLocal #Artisan  #GlutenFree  #VegMenus  #CraftBeers  #LoveDublin  #TreatTuesday (hopefully not all at the same time!)

When you are posting you are best keeping your hashtags as short as possible, memorable and try to use them just one at a time in tweets. Used consistently and in the right context you would be surprised how quickly a place gets known for these things.

For example when I tweet I use hashtags a lot to draw attention to particular things in my posts and the ones I use most frequently are #Positivity (when talking about good news or job announcements) #WinHappy (when talking about Fuzion – this is a core philosophy) #FuzionFriday (when talking about our Friday lunch with the team) #FuzionPlaylist (when I mention the music playing in the office).

It amazes me when people play these back to me (“I’d love to join ye for FuzionFriday some day”) in the context that I intended and I then realise that I have managed to convey our key messages effectively by using this simple Twitter device.

I do fully understand people’s frustration with all of this new media and it’s quirks and idiosyncrasies but most of it is built to be easy to use ….once you know how!

You may prefer not to use hashtags at all (sometimes there may be no need) but if you want to get that special message across then start using this new language…

 #HashtagHeaven

Greg Canty is a partner of Fuzion Communications

Fuzion Communications offer Social Media Consultancy and Training from our offices in Dublin and Cork, Ireland


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