Archive for the ‘Branding’ Category

It’s all about integration!

September 4, 2019

Donald Draper

A big shift has happened with media in the last 10 years.

I remember 10 years ago when the wheels well and truly fell off the economy, we had a thing called social media, which effectively had become a “free” (except for your time and effort of course) way to promote you and your business.

At Fuzion we were quick out of the traps offering people training on the various social media platforms and when it came to our own clients we were doing our very best to get them up and running and fully embracing this new and exciting medium.

I remember at that time when we devised marketing plans for prospects, complete with a range of different tactics to achieve their objectives, we would always have social media as one of the first tactics to discuss. After all it was free, it was new and it provided another great way to reach their target audiences but in a special and unique way demonstrating the personality of the organisation and those working there.

We discovered very quickly that we shouldn’t have social media as one of the first tactics because with many people we presented to you could visibly see the “shutters coming down” and we would lose their attention.

Quite simply they didn’t want to hear about this ‘new fangled’ thing called social media.

As usual there were a few who broke from the pack and made it work really well for them and bit by bit the word spread that social media could be great for business.

We find ourselves 10 years down the road and with many people, the whole thing with social media has flipped.

In many cases now, prospects call and their request is for Digital Marketing and they don’t want to hear anything about other forms of, let us call it ‘Traditional Marketing’ … the way it used be in the old days!!

So, where are we and where should we be on this Digital to Traditional spectrum?

While digital is great and on the face of it, very measurable, the truth is the social media platforms are overloaded with low quality content, the algorithms have squeezed the life out of “organic” (non paid for posts) and to reach your audiences you must invest in advertising, which is increasing in cost all the time.

The resulting problem that we face is that your social media post, that you have had to resort to putting budget behind now appears as a “sponsored” or “promoted” post and has effectively just become an advert of sorts.

However, social media is very powerful as it allows you demonstrate your personality in a way that other media can’t, it allows you to interact with other users and when you are advertising, it does allow you to target very precisely, depending on the type of audience you need to reach and the social media platform that you are using.

When we talk about Traditional media I am talking about PR, print and outdoor advertising, direct marketing, events, sponsorship and I even include email marketing in this boat.

All of these methods for reaching your audience can be really effective and depending on your objective they can be powerful ways of generating brand awareness or generating leads.

And we have PR sitting in the middle of all of this activity, that art and craft of getting your organisation covered positively in the media, which can be in print or online – at this stage it really doesn’t matter which, as long as you are able to reach your target audience. PR kicks in as well, where the objective might be to try to keep an organisation out of the media or to navigate it through a time where there might be a situation, which could potentially damage their reputation and business.

Trying to cope with all of this can be very difficult, so it’s very important to know your audience and figure out how you can reach them – rarely is this a silver bullet situation with one audience and one perfect method of reaching them.

For example attracting the attention of talent could be just as important to the organisation as selling goods and services to customers.

All paid for media (advertising) comes from the organisation and our savvy consumers know this and as a result may not believe the “sales pitch”.

The sales pitch becomes much more believable when there is some form of 3rd Party verification, which could be an article by a journalist or a review by a customer.

In effect, PR can be the valuable trigger in the middle that increases the return from both advertising and other forms of promotional activity, social media and other online activity, because the customer is more convinced because of this third party verification that we referred to.

So … what’s the magic formula for success?

It’s knowing your audience, figuring out how to target them, choosing that mix of Digital and Traditional tactics to reach them effectively and then carefully monitoring the results to figure out what worked and what didn’t.

While digital marketing can provide great analytics and stats, be careful that you don’t avoid traditional activity just because it’s not as easy to measure.

As a full service agency it is our role to create fully integrated campaigns with that special mix that we believe will deliver optimum results for our clients.

By carefully planning, coordinating, weaving and executing all of these elements together, we believe clients will get an exponential return on their investment. So can you !

If we can help you let us know!

The very best of luck!….

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

PR Stunt – “Dove Real Beauty Sketches”.

September 2, 2019

Dove campaign

The company Dove is legendary when it comes to creating world renowned publicity stunts and one of my favourites has to be the short film they created in 2013 titled, “Dove Real Beauty Sketches”.

Throughout the short film , Dove investigates further into female self-loathing and hatred. It is safe to say that women in this modern era lack a great deal of self-esteem.

This self-hatred stems from the likes of social media, beauty magazines and gorgeous celebrity models. Women are forced to compare themselves to an image that is most arguably face-tuned and photo-shopped.

Dove believe that women undervalue their true selves and that women are “their own worst critics”. However, in order to battle this phenomenon of self-critique, Dove invited a number of women to describe their face to a sketch artist.

The comments made by these women in the video are extremely disheartening.

One of the most shocking remarks was from a woman who immediately stated that she had a “fat, rounded face” when asked what was her most prominent feature. This proves that most women immediately focus on the negative aspects of themselves and see it as their most prominent feature instead of a positive aspect, such as their eyes or smile.

Dove campaign

Thankfully the video includes a surprising turn of events in which each woman had to chat with a stranger after describing their appearance.

After a long chat, this new acquaintance was asked to describe the face of the women they were just talking to.

Finally, the film concludes with each woman examining two pictures of themselves, one drawn with the details they had given and the other with the details given by the stranger. What is completely unbelievable is that the two images are strikingly different.

The image described by the stranger is clearly more flattering and complimentary of the woman. This image is also a lot more similar to the women’s actual appearance. The images described by the women themselves seem to be more depressed, older and fatter than the other picture.

Dove campaign

This short film is revolutionary in my opinion as it reminds women that what we see every day in the media is not real and most importantly extremely unattainable.

I find myself looking at bloggers and celebrities on Instagram and comparing myself to them and discovering faults in my own appearance. However according to Dove I must realise that I am more beautiful than I think.

I hope every woman watches this film and gains a sense of confidence and comfort in their own skin. I also believe that the media has a moral obligation to promote real beauty and beauty diversity rather than an unrealistic photo-shopped image.

This in turn could demolish this common self-hatred among women.

Eimear

Eimear McKenna wrote this blog post when she was on a week’s work experience with Fuzion Communications, a PR, Marketing, Graphic Design and Digital Marketing Agency in Ireland with offices in Dublin and Cork

About Eimear (in her own words!)

I am 19 and currently studying English, History and Classics in UCD. This course has unleashed a true desire within me to write and elaborate stories. I am also a fully qualified associate teacher in Speech and Drama.

As a Drama teacher I meet many people every day and organise events such as the Feis and musicals/plays. It is a combination of these interests that has created an aspiration of mine to fulfill a career in PR. As a teenager I also love to follow many different influencers and fashion bloggers on Instagram, which has also added to my interest in PR as I would hopefully be working with these influencers every day

Some Instagram changes for the better?

July 23, 2019

In my training sessions, I always start off by saying that Instagram is the platform where you show your best side.

From amazing pictures of products to great pictures of your team, it allows you to build your brand aesthetic and show your story.

Most personal users use it this way too.

They only put up their best pictures – pictures of themselves, their holidays, great nights out. Due to this behaviour, Instagram has become associated with many negative effects like bullying, self-esteem, anxiety, depression and body image.

Other social media platforms such as Facebook & Twitter are full of the plague of fake news and Instagram was the one positive place where this fake news epidemic hadn’t reached.

However due to the perfect image that Instagram is meant to present, it has been a breeding place for low self-esteem and bullying. Teenagers will take down their posts if they have less than a hundred likes, due to a fear of other people seeing and judging their likes, or lack of, and also because they’re conditioned now to base the effectiveness of their social media activity on likes.

None of them are just posting a picture to Instagram any more just because it’s a nice picture.

To combat this, Instagram has introduced a number of anti-bullying features including comment warnings and restrictions. The comment warning is meant to detect offensive content as it’s being typed and prompt the poster to reconsider before they post. The restriction setting allows users to identify their bullies without blocking them but giving the user the opportunity to review their comments before they go live.

This protects the user in that their bully thinks the content is live but it gives the user the ability to review it before the rest of their followers see it.

The other new feature, which isn’t technically an anti-bullying measure, but can be seen as one for those teenagers that are judged on their likes, is a new test that will hide the display of the number of likes on a post.

This is currently being tested on some users in Ireland after being previously tested in Canada.

Instagram have said, “We want your friends to focus on the photos and videos you share, not how many likes they get. You can still see your own likes by tapping on the list of people who’ve liked it, but your friends will not be able to see how many likes your post has received. We’re looking forward to learning more about how this change might benefit everyone’s experience on Instagram.”

It will be interesting to see how this change effects how Instagram works, from businesses judging their successes on post engagement to influencers building their whole career on the amount of likes they get.

The important part to note about this change is that users will still be able to see the amount of likes they are getting and will be able to continue to monitor their insights. It’s only that your audience will not be able to see how many others have liked your posts.

Whether this affects the amount of likes a post gets remains to be seen.

One tip I’ll leave you with, which I always give in my training sessions, is to create content that is valuable to your business and shows your story.

This is why we’re all using social media and if you stay true to yourself and your business, your customers will react positively.

Alma Brosnan Social Media Consultant, Fuzion CommunicationsAlma

Alma Brosnan is part of the Digital Marketing team providing Social Media Consultancy and Training services at Fuzion Communications from our offices in Dublin and Cork, Ireland

 

The end of the Business Card?

July 3, 2019

Business Card etiquette

I was having a chat yesterday with a businessman who was saying how LinkedIn was his new business card – that when he meets a new business contact, instead of handing them a business card he connects with them on LinkedIn, so he has that electronic connection.

This is a perfect use of social media tools for business, but I think he is missing a big point of the business card.

For me my business card is an opportunity to showcase my brand to a new contact “Look who I am and where I work”, ““Look at what we can do”, “Look how well we look”.

I just love the Chinese and Japanese culture around business cards, how it is considered rude not to present your business card properly and then to examine a business card respectively and carefully when you are presented with one.

They almost have a ceremony around business cards – how they present it with two hands and you are expected to receive it in both hands, study it and put it beside you if you are at a meeting with them. The business card is considered to represents the person.

I remember 20 years ago when I first started Fuzion Communications, I didn’t have a fancy office, I was working with a borrowed laptop, but I invested in my branding and my business cards, as out and about meeting people, my business cards were my shop window!

Even in our digital age, I still like to present my business cards – and I always watch how they are received. I think it’s a great way to judge if someone is actually engaging with you, to see how they react when you hand them your business card.

So next time you present a card to someone, see how they receive it – and when someone gives you a business card, accept it with honour – you never know, they might have read this blog post too!!

Deirdre Waldron, Fuzion Communications, PR ConsultantDeirdre 

Deirdre Waldron is the founding partner of Fuzion Communications, a Marketing, PR and Graphic Design firm with offices in Dublin and Cork, Ireland

Local Elections, old codgers and phone zapping…

May 21, 2019

Old codgers - Inniscarra Bar, Cork

We were in our local, the Inniscarra Bar, one of the most authentic old style pubs you will find in the country, part of that dying breed where the walls will talk warmly to you about everyone who has sat there before you and before them.

It was early on a Saturday evening and we were having a sneaky pint before heading home to cook some grub.

The two old codgers sitting at the bar sipped quietly on their  pints and every now and then there was some chit chat between them. One of the guys had a battle weary black dog with him who was busy going from one patron to the next, sniffing and being friendly.

For some strange reason there was a large election poster leaning up against the wall for one of the local candidates, Shane Fallon. I’m not really sure if this was a practical joke or if it was a serious election tactic by the candidate?!

Out of nowhere the two men got very animated and their conversation got louder and louder..

Those f##king posters are a f##king disgrace and they should be banned as they are ruining the environment

Wow….it went on..

Sure, don’t they have email and don’t they have the internet and..and don’t they have, you know yourself, can’t they just zap phones the way they do?

You are so right, a f##king disgrace!“, followed by lots of huffing and puffing and then back to their pints.

Were they right??  

It’s funny …just a few days beforehand I was standing in front of my Dublin Chamber Council colleagues presenting them an overview of our business sector.

To do this I reached out to many of the member companies, both large and small and looked for their feedback about trends in the sector.

A BIG MESSAGE was that there was a huge shift from traditional media to digital but this was loaded with a gentle warning that clients need to be very careful not to put all of their eggs into this one channel as you just won’t reach your audience in a way that your message will land.

As I walked back from the pub I noticed all of the election posters – who do I like the look of?

When I pushed opened the front door open I looked at the flyers that had been pushed through the letter box – who are you and what are you promising?

And if I believe you really care about the location I do expect you to knock on my door and chat to me.

I tweeted three of the candidates who had dropped in their literature and two responded. One just took herself out of the running!

It’s great that the old codgers got so animated about the environment (there probably should be a limit to how many they put up), but unfortunately a candidate who relies only on email (GDPR has that one squeezed to death!!) and zapping phones (I’m taking this to mean social media) will not be successful.

The candidates need to integrate their social media with their traditional media and however they manage it, they need to be recognised, liked and if possible connect in some real way with the voters.

Get out and vote this Friday!!

Greg 

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR and Graphic Design agency with offices in Dublin and Cork, Ireland

Is the future of social media to not be on social media?

April 17, 2019

Lush Cosmetics

Is the future of social media to not be on social media? 

That seems to be the viewpoint of Lush UK at the moment.

Out of nowhere, they announced recently that they would be shutting down their social media platforms and communicating with their customers through live chat on their website, email and over the phone.

Their reasoning behind it is due to all the algorithm changes from the various social media platforms making it harder for their content to be viewed by their audience.

As we all know, Facebook wants your advertising money and due to this organic posts (those with no advertising budget) don’t reach as many people as they would have previously by a huge margin.

So clearly Lush just reached the end of their digital marketing tether and gave up…. Or did they?

Lush UK may be closing down their social media operations but the main Lush accounts are not.

The @LushCosmetics Instagram account has 4.4 million followers, a huge difference from the now-defunct @Lush account with only 571 thousand followers.

Basically this is an experiment whereby they’re not risking losing their core audience but want to see if their direct communications with customers will benefit them in the long run.

We all know that the end goal of all communications is reaching your audience and achieving ‘that’ objective, which in their case is sales, and if the only way people can contact them is via their website, they’re already close to the bottom of the funnel and that bit closer to making a purchase.

By Lush encouraging their followers to communicate with them via their website, they’re effectively cutting out the middle-man.

One of the main reasons we encourage our clients to use social media is so that they can much better control their messaging and it also gives them a unique opportunity to demonstrate the personality of the brand or organisation and tell their story in a unique, authentic voice.

This is not just interacting with customers, but also “listening” to what they’re saying.

Jeff Bezos, CEO of Amazon is quoted as saying, “Your brand is what other people say about you when you’re not in the room”, and this is always something I will refer back to with clients.

Telling your story online, being able to converse “socially” and being able to respond to negative or positive comments will help to build the brand and hopefully build trust and a much better connection with your customers (as long as you get it right, of course!).

Social media is one of the many powerful communication tools offering you a special way of telling your story and by removing yourself from these platforms, will you hurt your brand in the long run?

Let’s see how is plays out for Lush?

Alma Brosnan Social Media Consultant, Fuzion CommunicationsAlma

Alma Brosnan is part of the Social Media Consultancy and Training team at Fuzion Communications who provide our services from offices in Dublin and Cork, Ireland

 

 

Space Force or Space farce?!!

August 27, 2018

Space Force

 

Whatever your feelings about the current person sitting in the White House in the United States of America until a real President is elected, one thing is without question..

He is a maverick, dealing in things that are bizarre, outrageous, backwards, dangerous, unconstitutional and just damn wrong. He touches more people than is right and correct (all puns intended) and finally, he has laid his tiny hands on the design industry, offering up 6 solutions for a form of open vote for the Space Force, the 6th arm of the American Defence Forces. 

Now, we all know how public votes tend to go (Boaty McBoatface, Honey G, Soylent Green flavoured Mountain Dew etc) so, this really isn’t ever going to go any other way other than Awesome, but I do have a two-fold issue with the process of a “Publicly selected piece of design“.

Firstly; offering up a logo or brand with no sense of rationale, qualifications or positioning is insane!!

The majority of those voting will have little or no clue as to the journey that the “designer(s)” (very deliberate quotation marks there BTW) has come to finish up with the designs offered. There will be no conversations around the appropriateness of the design, typefaces, colours and implied and/or subliminal meanings. It’s like asking someone what their favourite track on an album that they have never heard is.    

Secondly; this is not the right way to create something that has lasting meaning, that truly adheres to the cornerstones of “branding”; that pays tribute and homage to that which has gone before it (from Buzz Aldrin, the 1986 Challenger disaster, to the joint ISS programme and the Opportunity rover on Mars) and looks towards the essence of what Space exploration and discovery is all about.

And aside from the fact that Space Force is a military operation, not some fluffy pursuit of organic matter – this is about defence, destruction and warfare, so the icons and illustrations on the 6 offered solutions are as much use as a Buzz Lightyear toy with no batteries.

Of course, I am not suggesting that the pursuit of a logo requires a story and a 120 page document to explain why as designers we have selected a typeface/colour/shape combination (you can watch Stefan Sagmeister’s short and sweary* feelings about that here: (its *quite* sweary), but there should be rationale, there should be a reason that elements are being used in an order to make those intangible assets click in our minds, and at a decision making level, these should be presented to help make what is clearly quite an important decision in a format that relies more than a few big VOTE HERE buttons underneath them on a website. 

Stefan - Space Force

Bloomberg magazine asked a number of designers to throw their hat into the ring, as a counter balance to the work offered by the Trump (Chump!) Administration, and the results are incredible.

The core of the Administration’s xenophobic, racist, self parodying and purile notions have been captured in all their embroidered glory. Have a look and see how absolutely Milton Glaser nails the Commander in Chief.

It’s a work of art and pure genius.

Check out the Bloomberg article.


alt Space Force - Milton Glaser

If Space Force is to become an actual thing, I suggest that we let Jar Jar Binks run it – he’d do a better job, even they had better logos than those on offer!!

Jonathan Leahy Maharaj - FuzionJonathan

Jonathan Leahy Maharaj leads the Graphic Design Department in Fuzion with offices in Dublin and Cork, Ireland 

Don’t be a Commodity, be Remarkable!

July 31, 2018

Health Bars in Multiples

Queuing for my salad at lunchtime in the corner store near our office today in Dublin, I couldn’t help but notice the piles of health bars above the sandwich bar.

Even if I wanted one, I wouldn’t have a clue which one to pick as there were so many different brands, all offering the same thing!

A few years ago, health bars didn’t even exist and now they are competing for space at every till across Ireland. So much noise and so little differentiation.

Health bars have become a commodity.

How can you make sure this doesn’t happen to you and your business?

You have to keep on reinventing, reinvesting – in you, in your business and in your brands.

You have to continually give your target audience good reasons to engage with you. You have to create compelling stories about your products and your business.

As Seth Godin says in his Marketing Bible ‘The Purple Cow’ – you have to be ‘remarkable’ to stand out.

Looking at the image (above) of all these health bars, despite the investment in packaging, despite negotiating shelf space, despite “magical” ingredients that will make you leaner, fitter, healthier, not one of them is remarkable.

Why not make it a resolution to ask yourself right now – what steps could you take today to make your business more remarkable?

If you need any help guiding you towards the answers –  I’d love to help…….

Deirdre 

Deirdre Waldron - Network Ireland PresidentDeirdre Waldron is the founding partner of Fuzion Communications, a Marketing, PR and Graphic Design firm with offices in Dublin and Cork, Ireland

Ireland’s recycling campaign – what campaign?

July 9, 2018

Recycling

A topic that has gained prominence recently has been the amount of accumulating waste, particularly plastic that is ending up in the world’s seas and oceans with vast areas now covered in non-biodegradable materials.

In Repak’s Annual report, it said that the amount of packaging recycled in Ireland last year has hit record levels. More than 817,000 tonnes of packaging was recycled in 2017 which was the highest volume ever recorded in this country.

This all sounds great so far and in 2016, China – the then world’s largest recyclable materials importer took 95% of Ireland’s plastic waste to do just that but a ban that came in on January 1st of this year meant that China will no longer take it.

Despite our efforts, the amount of waste sent to landfill rose by more than 110,000 tonnes last year, a 40pc increase, figures from the Environmental Protection Agency (EPA) show.

Since the ban came in and to clarify matters for householders, the government produced the first national list of what can and can’t be recycled and publicised it with an awareness campaign apparently across radio, print and social media to improve people’s understanding of acceptable recyclables.

With a national, multi-channel campaign such as this, surely there would have been noise made, good recollection of it and a positive impact, but everyone I have asked seems not to remember anything about it, and are still confused about what can and cannot be recycled. Only for desktop research, I wouldn’t have known a campaign happened at all.

For proper change and to amend the habits of a lifetime rather than just pay it lip service, there must be a genuine effort to communicate to the population its importance, involving and engaging people and rewarding their efforts or it will just end up being an exercise in futility.

Only time will tell….

Patrick Jones - Fuzion CommunicationsPatrick

Patrick Jones is an Account Manager in Dublin with Fuzion Communications, Marketing, PR & Graphic Design 

What should Bank of Ireland do with their sponsorship of the Ulster Rugby team?

April 12, 2018

Ulster Rugby

Today, Bank of Ireland issued a statement to the media concerning their sponsorship of Ulster Rugby.

They have said that it is ‘highly concerned‘ and is reviewing its partnership with the province following the Belfast rape trial.

In their statement the bank confirmed that it has conveyed concerns to Ulster CEO Shane Logan following the high-profile trial.

As a sponsor of Ulster Rugby, Bank of Ireland is highly concerned regarding the serious behaviour and conduct issues which have emerged as a result of the recent high profile trial,” read a Bank of Ireland statement.

The Bank has formally conveyed these concerns to the CEO of Ulster Rugby.

It is of paramount importance to Bank of Ireland that our sponsorship activity aligns with and supports our core values, and reflects positively on Bank of Ireland through association.

We understand that an internal review is underway. We expect this review to be robust, to fully address the issues raised, and that decisions will be taken – and policies and protocols be put in place – that fully address the issues that have arisen.

“Given that a review is underway, we won’t comment further on this issue at this time.

What do you think of what Bank of Ireland have done here?

Let’s look at what they have said first..

They are highly concerned regarding the serious behaviour and conduct issues..

At least this shows their position about what emerged during the court case – in truth, while “highly concerned” is strong language it is probably not going far enough considering what did emerge during the trial.

During the trial the court heard about a series of WhatsApp messages in which Mr Olding said “we are all top shaggers”

Mr Jackson wrote: “There was a lot of spit roasting last night.”

Olding told the WhatsApp group: “It was like a merry-go-round at a carnival.”

The Bank has formally conveyed these concerns to the CEO of Ulster Rugby..

They are letting us know in advance of any decision by Ulster Rugby their position with this issue.

It is of paramount importance to Bank of Ireland that our sponsorship activity aligns with and supports our core values..

The reason any brand sponsors anything is to associate with the brand values and gain something positive from this – the bank are saying clearly here that what has happened here does not align with the core values.

The sponsorship is of huge importance to the sport and if it was pulled, without doubt this would have an impact on many.

Given that a review is underway, we won’t comment further on this issue at this time..

By acknowledging the review by Ulster Rugby (they mention the robust process) they are sort of saying “lets wait and see and we’ll decide what to do next“.

OK…

Let’s be clear – the statement issued to the media was written for the public’s benefit – they want us, their target audience to know that they have core values, that they aren’t happy with what happened and how this may impact on them and that they have conveyed this to Ulster Rugby.

While the statement from them has come a little bit too late (they could be accused of reacting now because of the public backlash) it is clever to a point as it gives them advance “wiggle room” around any decision coming from Ulster Rugby.

If Ulster Rugby go light on the two rugby players Bank of Ireland can kill their sponsorship (potentially damaging to the sport) and they are off the hook. They would possibly have to consider the possible backlash of avid sporting fans.

If Ulster Rugby go heavy and fire the players then the bank have already made their position clear in advance and can count this as a “core values” win.

Our advice..

Their blatant disrespect for a young woman, as demonstrated through their deplorable messaging to each other,  cannot be tolerated under any circumstances.

People, young and old look up to their sports-stars and they must be held to very high standards.  We expect that of our heroes.

If Bank Of Ireland are really concerned about their brand (for legal reasons they may have to go easy) they should state categorically and with no uncertainty that they will pull their sponsorship if these players are allowed to play for the team again.

These men demonstrated without question the most horrible behaviour and disrespect to women and this should be called out plain and simple, for all our sake.

Bank of Ireland must really think of their brand and not wait in the wings to see what action Ulster Rugby will take.

Be brave Bank of Ireland..

Greg Canty 

 


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