Archive for the ‘Branding’ Category

Back to Branding

March 14, 2022

To gain a deeper understanding of branding, consider your emerging identity – your adolescent brand.

You may not have realised it when you were younger, but we all had a brand!

Back then, your brand was developed by pushing your personal boundaries of fashion and music, ethics, morality, and friendships, as well as objectives and ambitions for the future.

Thinking about your youthful brand is important because it allows you to merge the numerous pieces that came together to form your identity – the image you had of yourself, and the image others had of you. It’s a riddle — and it’s crucial.

People create opinions of one another. It’s difficult to avoid it. As a result, people developed opinions about me. To those folks, those perceptions were my brand.

The way I interacted with them, the clothing I wore, the music I listened to, my principles and opinions, as well as what they expected of me, all became part of my brand.

Some people knew me well, while others didn’t, yet my brand was built by first impressions.

Others would create my brand for me, if I didn’t invest in clothes, music, and culture. And in today’s environment, social media, blogs, and online presence are just as much part of defining an adolescent brand.

My adolescent brand was more about face-to-face encounters, behaviours, ethos, attitude, outlook, what I did or didn’t do, and my values. These fundamentals are vital to the development of a brand.

At different times, different people perceived me in different ways.

As a result, for various people, I needed to have a distinct brand perspective. There would have been many similarities, but there would have been some differences as well.

Parents, for example, might have seen me differently from my friends in several respects. For instance, if I talked to my Mum in the same tone of voice as I talked to my friends, there would have been a serious communication breakdown!

It’s exciting to imagine how your brand will touch so many different sorts of individuals. It isn’t about deception or claiming to be someone else to please people or to fit in. That doesn’t go as planned.

No one is able to deceive a huge group of people for very long. When it comes to your brand, it’s all about being yourself.

Growing up is a lot like piecing together your business or organisation’s identity jigsaw, but from a different, more mature perspective, and just as when I was younger, the best way to get to the truth is to ask the most basic questions.

Who are you?

Neill

Neill MacCann is a senior graphic designer with Fuzion Communications who provide a full suite of print and digital graphic design services from offices in Dublin and Cork, Ireland.

Stout talk and “target audiences”

November 14, 2021

I do love my pint of stout and as someone who has worked for Guinness and for a subsidiary of Heineken, who produce both Murphy’s and Beamish in Cork I think I am in a position to chat about it!

During lockdown I think enjoying a creamy point of stout in a pub with friends was quite possibly the thing that I missed most of all and was most grateful when we were able to return to our favourite local.

Where I live in Ballincollig in Cork I am blessed to have the White Horse Bar, Restaurant and Music Venue just down the road from me and a little further away, and on a tricky narrow road we have a wonderful “old man” pub called the Inniscarra Bar.

To stay Covid extra safe Kay, the very lovely proprietor of the Inniscarra Bar tried her very best to keep serving outdoors as long as possible complete with a little canopy and an outside fire, and even outdoors the regulars quickly had their regular seats, just as they would have had inside.

On one particular Thursday night I slipped down there with my fantastic neighbour, Brian for a couple of pints and we sat on a bench outside,

I asked for my pint of choice ‘Murphys’ to be advised against it by Kay who warned that it wasn’t pouring too well and I would be better off with either a Guinness or a Beamish. Two of the regulars overheard our conversation and remarked that the demise of Murphy’s was a sad state of affairs as it was always known as a “Murphy’s House”.

For me, it’s crazy that this could happen in any pub in Cork, but I wasn’t surprised as I hadn’t noticed any activity around this brand in quite a while.

A few days later while doing my grocery shopping in Dunnes Stores I noticed Murphy’s Stout cans on the shelf with new horrible (at least to me) purple and pink branding.

What in the name of god are they doing with that fantastic brand” I thought to myself and I wondered what the logic was behind this garish change.

That weekend I was chatting with my soon to be son in law, Mark and the conversation turned towards the new Murphy’s can. It turns out it wasn’t just me felt this way and this young man also hated the new branding – the beauty of the old brand is that it carried weight and some class and was confident, self assured and rooted in tradition, but this?!

Our first world problems!

A few days later while in town getting my hair chopped I happened to bump into an old buddy of mine who works for Heineken in Cork. I hadn’t seen him for an age so we had a great chat and before he left I had the opportunity of asking him what the hell was going on with Murphy’s!

I told him about the Inniscarra Bar experience and gave him my feedback about the new branding on the cans and after a while he turned around to me and said..

Ah….you are not our target audience!

That put me right in my place and we finished up our conversation and on my way home I reflected on what he had said to me and the sad fact that I was now 56 and thought yes, I was probably no longer the target audience, possibly no one’s target audience!

I thought some more and it started to bother me.

While you might make changes to your brand to appeal to a “new” audience, maybe you should first consider the fools who actually do ask for it and figure out what they like about it, as there might just be some valuable nuggets worth holding onto and the build from these.

Target audience my arse…!

Greg

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design Podcast Production and Digital Marketing services from our offices in Dublin and Cork, Ireland

E-Newsletter : Don’t leave your brand behind

June 17, 2021

I received an email newsletter from a really fantastic brand this week that featured special offers, new products, deal bundles and suggestions for Father’s Day gifts.

Visually it was executed well as I have come to expect from the brand, with superb photography that showcased the quality product range perfectly, clearly placing it the very “premium” category, which it most certainly is in.

However, there was one huge, but very simple thing missing from the e-newsletter.

They left a big part of their brand behind, and in the “click of an email campaign” they managed to relegate who they were to a lower league and they became another commodity retailer.

Even though they have my name there was no personalised “Hi Greg” and there was no attempt anywhere to start the communication with a friendly on brand message, nor any attempt to briefly update me on the recent exciting developments (things relevant to the reader) in their business.

The view might be that people have no time for any of that when they are online and it should be “BOOM” lets get straight down to business, but the crazy thing is that this company is the total opposite of this – they pride themselves on customer service and the relationship with their customers, and in person there is no one better but for some reason on this occasion they left so much of what makes them special outside the door!

The big lesson in this ….don’t leave who you are outside the door just because it is an online e-commerce transaction.

Greg

Greg Canty is a partner of Fuzion Communications, a full service PR and Marketing agency with offices in Dublin and Cork

When passion meets work, work becomes a hobby!

June 8, 2021

Ever since I was a young child I loved creating things.

Drawing pads, colouring pencils, glue and scissors were my best friends. I was one of those kids that was never bored and always felt like there weren’t enough hours in a day to do everything that I wanted to do and bring all my crazy ideas to life.

I was keeping myself occupied making cardboard furniture for Barbie dolls, big cardboard houses, cars and trains for me and all the kids living in the apartment blocks nearby. I even made sure that each of them had a name and badge like real cars did, except they were all made up by me. When I think of it now, they were very similar to the cardboard colouring houses that a lot of supermarkets were selling lately to keep children busy during the lockdown. If there was such a thing as Covid back then I would have made a fortune on them!

When I was 10 I started making exercise books for young children. They included colouring pages, crosswords, handwriting exercises and anything else I could think of. I used to “design” and draw every single page of the book by hand and get it photocopied so that I could give a copy to all my neighbours with young kids.

When I got older I got more into drawing, painting and writing. I have a collection of short stories and poems that I wrote as a teenager. My creativity had no limits and I had this never-ending urge to express it in every possible way.

My brain never takes a break and is always “on the go”, constantly coming up with new ideas. I wish my body didn’t need any rest so that I could work on them and bring them to life as soon as the light bulb lights up in my head. It’s so frustrating when you want to do so many things and your body refuses to cooperate!

When I was finishing secondary school and needed to pick a career path, I had no doubt about what to choose. I picked the Visual Communications course in Cork Institute of Technology and loved every single minute of it and when I say every single minute I really mean it… that also includes all the sleepless nights that I spent working on college projects in order to meet the deadlines. Nothing beats the feeling I got the following day when I was treating myself to a delicious hot chocolate, minutes after handing in the project that I worked on until 5am that morning! It felt good because I knew I put all my heart into it and the satisfaction I got out of it was stronger than the tiredness. 

I always knew that whatever I end up doing in life, it will have to be something creative, and so, the exercise books that I used to make as a child turned into brochures, annual reports and all kind of booklets. The cardboard cars turned into innovative signage solutions and the made up car badges’ turned into powerful and professional brands that serve clients for years. I turned my life-long passion into a way of living and the fact that it brings me money is like winning a lottery. 

I love bringing clients’ ideas to life and seeing their excitement when what I’m giving them is exactly what they needed and more.

Graphic design is a combination of art, creative thinking, problem solving and a little bit of mind reading!

As a designer you really have to tune into the client’s thoughts to figure out what they’re looking for, and a lot of the time they don’t even know what they’re looking for until you show it to them! Getting it right the first time is the best feeling ever and to get it right the first time you have to truly love and enjoy what you do. If you put your heart into something you can never fail.

Make sure that whatever you do in life, it sparks your soul and makes you feel alive.

#WinHappy

Martyna

How I survived a year of Working From Home!

April 16, 2021

Many of us have a variation on the story now, but in March of 2020 I found myself working from home as a full-time employee for the first time. I make the full-time distinction as I had worked for myself and on my own terms for a few years, but this was different.

Or was it?

In actuality it turned out that the lessons and good habits I had developed prior to re-joining full-time about 6 years ago, were very much still applicable.

When we decamped to our home workspaces in March of 2020 “for a few weeks” we weren’t to know what a paradigm shift it would be. At Fuzion, we had to hit the ground running as some of our clients became extra-busy, especially our design clients, so there wasn’t a lot of time to adapt. Luckily there were some quick hacks that could be applied to make for a productive and positive work from home situation. Here are some of my favourite tips that allowed me to survive and thrive in a year of WFH.

Segregate your work and home life, even if just in your head.

After all, how do you avoid bringing work home, when you work from home? Little mind-hacks can be a great help. For example, you can create a home mood or a work mood, through use of light and sound. I’ve back-lit my Mac, which is only on during work hours and I have taken our Fuzion Design favourite radio station BBC Six Music with me, which I only play during work hours.

After all, Techno Tuesday is great for focus and it just may save your life. When it’s time to stop, the Mac goes off, the lights change and I swap the radio for a playlist or TV.

A Good Workspace is Key.

Many of us kicked off last March on sofas or at kitchen tables. Try and avoid this, get a desk that you can keep just for work. Use a comfortable chair, that you can roll away at end of day. Pay attention to ergonomics as you’ll be sitting there 8 hours a day. Keep your workspace minimalist and uncluttered, distraction free. Apply the same to anything in your peripheral vision, if you can.

Remember to Stand.

Your back will thank you and your focus will thank you. Heck, if you have to, do as Haruki Murakami said and Dance, Dance, Dance. Especially if it’s techno Tuesday. Who’s to stop you? (Magic Carpet Ride by the Mighty Dub Katz is on the radio as I type, be right back).

Choose to Commute.

Take a walk in the morning or the evening straight after work. As much as you might think you don’t miss a commute, the post-work exercise helps reset your brain. Take a camera with you so that you’re always watching out for a good photo and engaged with and interested in your environment, even if you walk it every day. That’ll also help you stretch your eyes after a day of staring at a screen. Some days do the route in reverse! Every bit helps.

Keep good work practices.

Filing, admin, communication. Manage and track your time, keep notes to mitigate the COVID brain fog. Use tools that suit your new work environment. Whether for note taking, collaboration or file transfer. Don’t have a NAS server? Use Google or Dropbox or other collaborative file sharing tools to ensure that your shared files remain in a central location and are always up to date.

Have a department chat group or Slack (we use Google Chat). It’s great for quick questions or a bit of idle chit chat (not to be underestimated).

Get up, get dressed!

Get dressed for work every day, even if you’re only going to be seen on Zoom. If you have to plan what to wear the night before, you’ll instantly feel organised the next morning. Pride in your appearance is great for instilling some positivity and good for your mental health. The ritual of getting ready is familiar and helps you get in a work frame of mind. Don’t worry too much about dress code, but dress in a way that makes you feel good and ready to have a good day.

Watch your breaks

Have a good breakfast and stick to your lunch breaks. Taking breaks is important, even if to stand up and step out of the room. Don’t overdo the breaks either, remember you are at work and if you’re a designer too, you’ll know it ruins that sense of flow we so often need.

Don’t be a hermit

Network, stay in touch with peers, whether via social media or otherwise. Use organised feeds to ensure you’re getting enough good news and inspiration. Avoid doom-scrolling on social media by making lists that you can check in on. If you’ve to catch up with a colleague, take a few minutes extra and do it by video, studies have shown the positive effects of that level of human engagement (see wired article TBC). Even a short DM chat to touch base with a colleague can help your team grow.

Make time for the team. At Fuzion we have a semi-formal Monday morning catch up and briefing. At week’s end it’s Fuzion Friday – which is as informal as you get and a nice way to finish your week. When you’re out for a walk, arrange to meet a friend for a coffee or a chat, even just to feel normal. Especially if you live alone. Just because you’re WFH doesn’t mean you have to be be a hermit.

Be flexible.

For some people. Standard office hours won’t always work when you’re at home. Small people (children) and home life can interrupt. Plan your work when it’s practical, even if that’s earlier in the morning or later into the evening. Enjoy the flexibility, rather than fighting against it.

Take pride in achieving that balance.

Sh!t Happens

Remember, sh!t happens and it’s rarely the end of the world. If the server goes down, your Zoom will only show you as a cat, or a colleague can’t find files at the last second, don’t sweat it. You’re all doing brilliantly. We ARE all in it together. Stay positive. Positivity is contagious.

Thanks for coming to my TED talk!

Mark

Mark Kenny is a Senior Graphic Designer, part of the Graphic Design team with Fuzion Communications who provide a full print and digital design from offices in Dublin and Cork.

A Clever way to use a podcast: Nano Nagle Place

April 15, 2021

When it comes to your Digital Marketing, a very clever way of making your organisation or brand stand out could be to start your own “Podcast Show“, effectively creating your own unique Media Channel to reach your target audience.

Podcasts can be a very powerful addition to your digital assets, whereby your audience get to hear from your team, hear about the important issues and how you are unique, all in your own voice. Someone listening to just one episode can be worth so much more than ‘liking’ an image on Instagram or Facebook and will create a much deeper, long lasting connection with you

Internationally, there are about 800,000 podcasts, making up almost 30 million episodes in 100 languages. Just 250,000 of these are “active” using the criteria of published in the last month. The people that subscribe and listen to podcasts tend to be extremely loyal to them and follow a listening routine.

Podcasts are perfect for the commuting, gym going demographic who want to be entertained and educated while they go about their daily tasks but can’t watch their screens and also those who are curious and want to delve into topics in a much deeper and more meaningful way.

The beauty of the podcast format is that it is so flexible and it can be used in so many special ways to do quite different jobs, from listening to an expert talking about their subject matter to even bedtime stories for children!

The podcasts can be featured on your website, included in email campaigns and used as very valuable social media content.

Nano Nagle Place Podcast

In the case of the Nano Nagle Place podcast, we were approached by the very innovative team there and they wanted to tell the very special story of the transformation of the near derelict, but hugely significant South Pres site in Cork city, to the fantastic place that they have today including a Visitor Centre, Gardens, Restaurant, Archives, Meeting Rooms and home to the Ministry, which includes the Lantern Project, the Men’s Group and the Cork Migrant Centre.

In order to tell this very special story we agreed to record a series of interviews with a large cast of very special characters and we created a podcast “Show” and a sequential series of “episodes” , each telling the story of the transformation of the place, but also providing a huge insight into the history, the characters, the personalities, the diversity, the ethos, the vision and the sacredness of Nano Nagle Place, which touches everyone that works and visits there.

In the clever series we hear about:

  • Nano Nagle’s Story
  • Life as a nun in a closed order
  • The love of teaching and the need for creativity
  • Life in inner city Cork
  • The planning and thinking behind the development
  • The challenges with the redevelopment of the old buildings
  • Planning permission, funding challenges and rebuilding
  • The special work of the Presentation Order in Ireland and overseas
  • The passion of everyone involved
  • The retirees who volunteer as tour guides and as coordinators in other activities
  • Transformational and innovative work with migrants
  • Famous Cork DJs bringing joy to migrant children through Hip Hop
  • A vision to take Nano’s work into the future

All of this story is delivered with passion by the cast of Sisters, team members and volunteers from all walks of life, who have all fallen under Nano Nagle’s spell, as you will hear in the podcast series.

We are really proud to have been part of this podcast series, all of which was recorded during Covid in conditions that were not ideal, over Zoom, in rooms with socially distanced guests and open windows, but I hope you agree they have captured the magic of the Nano Nagle story.

We were part of the planning, we created the show graphics, we recorded and edited all episodes and I had the privilege of hosting these wonderful conversations.

You can hear the first episode of the podcast series here featuring he very special Sr. Mary Dineen who said goodbye to her mum and walked into South Pres as a novitiate on a sunny day in September 1955, a closed order at the time. She tells her fascinating story in huge detail, providing a unique perspective of her life and insights into educating children from inner city, working class Cork.

Click here to hear the episode with Sr. Mary Dineen

This is just a small example of the power of podcasting, a unique way to reach your audiences and tell a story in a special way that is captured for today and for posterity.

Greg 

Greg Canty is the producer of this and other client podcasts and his own, ‘Win Happy’ podcast. We offer a full podcasting production service to clients..

An Innocent Rebrand?

March 18, 2020

Innocent’s social media team is back at it again, with their genius PR stunts.

After their ‘Pancake Tuesday‘ craze encouraging the public to use their lemon and lime sparkling drink rather than lemon on their pancakes, Innocent have hit us with a branding stunt. In terms of social media engagement and key messaging innocent hits the nail on the head with this stunt.

Innocent rebranding

Posting on their social media platforms, the juice brand announced new shiny labels for their smoothies, claiming the drinks are now boosted with even more vitamins than before. What looked like packaging created from WordArt, followers were left rather confused about their new, unoriginal designs.

As the online community often does, individuals quickly became critical of the new packaging, pointing out obvious errors.

Between the misuse of upper and lower case letters and simple spelling mistakes, not to mention the use of the comic sans font, the new labels were a complete disaster.

However, Innocent used the increased engagement to their advantage. Responding to one commenter ‘We wanted a fun font with a lot of energy. It might not be for everyone, but we think it really packs a punch, like the extra vitamins in our drinks.’ They were promoting their key messaging in their replies.

As more opinions flowed in, Innocent continued to announce more rebrands and new labels, exaggerating the comments they had received. When one individual said there weren’t enough pictures on the labels, Innocent came back with packaging with only pictures. Several joked that there wasn’t enough comic sans so Innocent went full throttle with the font and so on.

Innocent rebranding

Innocent re-branded a total of 12 times within 24 hours, with each rebrand as ridiculous as the next. 

While Innocent’s designs continued to receive a bashing, followers were delighted their opinions were being considered. The social media team continued to respond to their audience and made fun of the rebrand in the process mentioning over and over that their smoothies contained more vitamins, again reiterating their key messaging.

The stunt was completely genius! 

Some LinkedIn followers also copped on to their clever strategy “Looking at their Twitter, the Innocent team are responding to the hate with even more terrible designs, generating even more engagement. They know people love a moan and are quick to share their dislike so well played, as always innocent drinks! Great way to showcase the brand and flavours and get people talking!

Both rebranding and PR stunts can be risky business and are often open to backlash however, Innocent executed this stunt perfectly using the wit and satire, they are typically known for as well as running a clever experiment that showed them how people felt about their brand!

Niamh 

Niamh Lawlor is an Account Executive with Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork.

Taking away the fear and the power of great communications the KLM way

March 13, 2020

KLM Airlines - Coronavirus

I just received a very clever piece of personalised email correspondence from the President and CEO of KLM Royal Dutch Airlines, Pieter Elbers, which was designed to reassure anyone contemplating a flight with them that they are to be trusted during these worrying Coronavirus times.

It was really clever for a number of reasons..

It was Personalised

The email used my name…us customers love that!!

Really understanding the Customers Frame of Mind

The email understood my frame of mind perfectly and took me through a thought process step by step addressing my concerns and “What Ifs”.

The story in my head is that getting on a plane in a confined space with other people at the moment is one of very worst possible things that you could do. How can planes be cleaned between flights efficiently, what about all the places that a person will touch on the plane and what about the air circulation?

As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever

His email addressed my fear and it reassured me step by step what they are doing at KLM to make sure that it is a safe environment.

He spoke about Safety and Hygiene procedures in very specific detail

  • Thorough cleaning and disinfecting before each departure itemising
    • Cleaning of galleys, carpets and toilets
    • Cleaning of tray tables, armrests, headrests and seatbelt buckles
  • Continuous cleaning by cabin crew in the air
  • Cabin air is continually refreshed with outside air
  • Using hospital-grade HEPA filters that are 99.99% effective in preventing airborne bacterial and viral organisms such as COVID-19
  • All flights have special Corona-kits and the team are trained in containment measures
  • Hygiene extends to catering, ingredients are fresh and locally sourced, strict guidelines to preparation

There was a link in the email to a video, which provided more information about hygiene at the airline.

While I was reading this impressive list of hygiene steps I was thinking of course that KLM would say this because they are protecting their interests and spinning the risks in their favour.

This was addressed:

“I fully understand the hesitation many people feel at the moment when deciding whether to book a flight or not. But you can feel secure in the knowledge that KLM has taken every precaution necessary to protect your health and the health of your loved ones.

In this emotional time, you can be assured that we are guided and consistently act by fact-based, circumstance-driven decision making. On a daily basis, we work closely with the top experts at the World Health Organization and Rijksinstituut voor Volksgezondheid en Milieu (RIVM) in the Netherlands”

Beyond the Airline

And what about the other things that can go wrong about a journey that might have you unable to take the flight?

I also understand that your concern may not be about your journey with KLM, but about the many unknowns about the situation on the ground at your destination. That’s why you can book your KLM flight with the confidence of being able to change your booking without a change fee

It’s not exactly a refund but ..

Practical Information

The email provided practical information and demonstrated the professionalism of the airline

“We are in constant touch with all the relevant authorities to adjust our network as required. This means that we can immediately respond when new travel restrictions are announced. For the latest information on flight status, please visit our travel advisory page or use the KLM app and let us keep you posted 24/7 with push messages

Proud History and Customer Service Ethos

The email went on to highlight the history of the airline, the number of employees and the customer care ethos

“In 100 years of operations, KLM has faced many challenges and always emerged stronger. We were able to do so because we put you, our customer, at the heart of our operation. With that commitment in mind, I am confident that we will overcome this challenging time as well. As you know 33.000 KLM staff will go further to recognize your concerns and take care of you.”

We always preach to our clients that in their communications that they should weave in their ‘Key Messages’ – this was done here in a very clever, natural way.

Trust, Care, History, Customer Focus, Scale …. many boxes ticked!

Tone and Language 

All of the language used was appropriate, non-corporate and very down to earth and the tone was caring and inclusive, which was sealed in the email sign off

“Thank you for choosing KLM, and safe travels”

A Great Excuse to Communicate with Potential Customers!!

The most clever aspect of all with this email correspondence is that the Coronavirus, despite the horrible scenario, gave KLM a reason to reach out to all of their customers and remind them about their brand and prompt them to possibly think about them when booking flights in the future when things are hopefully back to normal.

It was a really long time since I flew KLM (I’m not sure what the GDPR police would be saying about this!!) but they have made me think about them in a really positive light which brings me to my very last point.

This is Positive PR

KLM have taken the opportunity (in awful circumstances) in a really nice, caring and soft way to reach out and tell a lot of people just how great they are!!

I’ve just told you about them..

So, a huge well done to KLM and their team for a really clever and well timed piece of correspondence that reminds us all about the power of great communications!

Can you do something similar with your customers today?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

How Innocent was the ‘Conker’ publicity stunt?

November 11, 2019

Innocent Conkers

The Coca-Cola owned brand Innocent, famous for its smoothies and juices, is a great recent example of how a communication’s team careful management of a publicity stunt gone wrong can save the reputation of the brand.

Running a very satirical social media narrative, Innocent have a habit of coming up with some “fake news” or stunt products such as ‘100% bits orange juice’ and ‘Marmite Smoothies’, however their autumn themed drink didn’t have the same success.

Innocent came up with the idea to poke fun at dairy free products by creating ‘Conker Milk’. They quickly received backlash as horse chestnuts are poisonous and could seriously harm those who consume them. Although they disclaimed they used edible chestnuts rather than horse chestnuts, people still didn’t really get the stunt.

They responded quickly announcing on Twitter their intentions for a clever advertisement and how it didn’t go to plan, tweeting ‘‘Hello everyone. Yesterday we made a mistake. Now we’re trying to put things right. Long story short: PLEASE DO NOT EAT OR MILK CONKERS

People forgave the brand rather quickly, responding lightly to their blunder, asking whether they should take the conkers out of the oven or if they should use acorns instead.

Innocent turned it into a campaign, urging people not to consume Conkers!

‘CONKERS. Don’t eat or milk them. In fact, avoid them at all costs, creating videos on how Conker Milk isn’t real and posting a fake campaign poster by the ‘Conkervatives’.

They made their message very clear. Innocent’s witty responses to their mistake and reiteration to not eat conkers, resulted in greater publicity than they previously imagined. This gave the brand the opportunity to shed light onto their very real and edible nut-based milk products.

Publicity stunts can be great to get people talking, to draw attention and create news but when they go wrong it’s crucial to handle it effectively. The results of a publicity stunt can be unpredictable so it’s important to take calculated risks every step of the way.

At Fuzion we love to push boundaries and be brave, and have done some stunts to create awareness of taboo subjects such as this Maxi Zoo stunt from their #ScoopThePoop campaign. However we always do a risk assessment (promise!!) before a stunt and we plan for the unexpected.

Innocent’s transparency and ability to make light of a situation, overshadowed their lack of thought and research behind the faux product. While their slip could have been detrimental, the bursting personality of their social media team saved the brands blushes and reputation.

Niamh 

Niamh Lawlor is a PR intern with Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork.

 

It’s all about integration!

September 4, 2019

Donald Draper

A big shift has happened with media in the last 10 years.

I remember 10 years ago when the wheels well and truly fell off the economy, we had a thing called social media, which effectively had become a “free” (except for your time and effort of course) way to promote you and your business.

At Fuzion we were quick out of the traps offering people training on the various social media platforms and when it came to our own clients we were doing our very best to get them up and running and fully embracing this new and exciting medium.

I remember at that time when we devised marketing plans for prospects, complete with a range of different tactics to achieve their objectives, we would always have social media as one of the first tactics to discuss. After all it was free, it was new and it provided another great way to reach their target audiences but in a special and unique way demonstrating the personality of the organisation and those working there.

We discovered very quickly that we shouldn’t have social media as one of the first tactics because with many people we presented to you could visibly see the “shutters coming down” and we would lose their attention.

Quite simply they didn’t want to hear about this ‘new fangled’ thing called social media.

As usual there were a few who broke from the pack and made it work really well for them and bit by bit the word spread that social media could be great for business.

We find ourselves 10 years down the road and with many people, the whole thing with social media has flipped.

In many cases now, prospects call and their request is for Digital Marketing and they don’t want to hear anything about other forms of, let us call it ‘Traditional Marketing’ … the way it used be in the old days!!

So, where are we and where should we be on this Digital to Traditional spectrum?

While digital is great and on the face of it, very measurable, the truth is the social media platforms are overloaded with low quality content, the algorithms have squeezed the life out of “organic” (non paid for posts) and to reach your audiences you must invest in advertising, which is increasing in cost all the time.

The resulting problem that we face is that your social media post, that you have had to resort to putting budget behind now appears as a “sponsored” or “promoted” post and has effectively just become an advert of sorts.

However, social media is very powerful as it allows you demonstrate your personality in a way that other media can’t, it allows you to interact with other users and when you are advertising, it does allow you to target very precisely, depending on the type of audience you need to reach and the social media platform that you are using.

When we talk about Traditional media I am talking about PR, print and outdoor advertising, direct marketing, events, sponsorship and I even include email marketing in this boat.

All of these methods for reaching your audience can be really effective and depending on your objective they can be powerful ways of generating brand awareness or generating leads.

And we have PR sitting in the middle of all of this activity, that art and craft of getting your organisation covered positively in the media, which can be in print or online – at this stage it really doesn’t matter which, as long as you are able to reach your target audience. PR kicks in as well, where the objective might be to try to keep an organisation out of the media or to navigate it through a time where there might be a situation, which could potentially damage their reputation and business.

Trying to cope with all of this can be very difficult, so it’s very important to know your audience and figure out how you can reach them – rarely is this a silver bullet situation with one audience and one perfect method of reaching them.

For example attracting the attention of talent could be just as important to the organisation as selling goods and services to customers.

All paid for media (advertising) comes from the organisation and our savvy consumers know this and as a result may not believe the “sales pitch”.

The sales pitch becomes much more believable when there is some form of 3rd Party verification, which could be an article by a journalist or a review by a customer.

In effect, PR can be the valuable trigger in the middle that increases the return from both advertising and other forms of promotional activity, social media and other online activity, because the customer is more convinced because of this third party verification that we referred to.

So … what’s the magic formula for success?

It’s knowing your audience, figuring out how to target them, choosing that mix of Digital and Traditional tactics to reach them effectively and then carefully monitoring the results to figure out what worked and what didn’t.

While digital marketing can provide great analytics and stats, be careful that you don’t avoid traditional activity just because it’s not as easy to measure.

As a full service agency it is our role to create fully integrated campaigns with that special mix that we believe will deliver optimum results for our clients.

By carefully planning, coordinating, weaving and executing all of these elements together, we believe clients will get an exponential return on their investment. So can you !

If we can help you let us know!

The very best of luck!….

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland


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