This isn’t rocket science but at the same time it needs to be done right. You would hope that the person with this responsibility would carry out the task in a pleasant and friendly manner – after all, it is often the first impression that anyone would experience of your business.
We’ve been really lucky down through the years in that all of our team are pleasant and friendly and will give a really good impression of Fuzion.
The primary responsibility for answering the phone (we all do it by the way) tends to lie with the ‘junior’, the person who is newest to the team. Initially we find that the newbie is more than happy with this role but after a while they do want to feel that they are progressing and that this task is moved onto someone else.
While everyone who has worked with us has been great at that ‘hello, meet and greet‘ role we had one person who really stood out; Kerrie O’Callaghan.
Day after day we had people on the phone or who had come for a meeting specifically commenting about how special their greeting was.
This wasn’t an isolated incident but an absolute trend – she did this important, junior, simple but yet important task incredibly well.
Not surprisingly the hugely talented Kerrie, who did everything with 150% enthusiasm, progressed quickly and went on to do every task incredibly well but unfortunately for Fuzion she had the emigration bug and is now enjoying huge career success down under.
It’s funny how someone who does the small things great ends up also doing the big things great..
Kerrie, we miss you!